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Issue with Lack of Response to Opened Cases by Amazon - Has Anyone Else Experienced This?
Hi everyone,
I want to know if anyone else has recently had issues with the lack of response from Amazon Seller Support when opening a case. I opened a claim over 30 days ago related to inventory discrepancies (I sent a certain number of units, but fewer were recorded) and provided all the necessary documentation, such as the commercial invoice and proof of delivery. However, to this day, I have not received any response or update regarding the status of my case.
The case IDs I’m referring to are:
16857814021
16856678111
16857830191
I’ve tried reaching out to Amazon multiple times, but it seems like they’re not responding. Has anyone else experienced delays or lack of response with their recent cases? What other alternatives would you recommend to get Amazon to resolve the issue?
I’d appreciate any advice or experiences you can share.
Thanks in advance!
8 replies
Seller_CW0P5hgbsiqWX
There is not much help to be had when you understand that during the months Nov and Dec Amazon slows way down to nothing when FBA inventory is concerned. FBA employees are all working on outward shipping.
So, you just wait in the support line until things go back to normal in Jan. Remember, Amazon support works like being placed on hold when using the telephone. Every time you hang up and call again. you start the wait all over again. Every time you send a request, the first one cancels out, and you start fresh. Consider your last request date as your first submission.
Now how long have you really been waiting?
Seller_S6SIPTqwqeO9W
I have had the exact same thing happen recently. Cases regarding inventory receiving errors go unanswered.
Seller_24FzucbyGtgZS
"cases" rarely work. Arbitration is the answer.
Seller_W1tFzATWCqDHQ
I had an open case regarding payment to my bank. I didn't get payment for two cycles. Amazon claimed it was my bank, my bank which I used for Amazon for 10 years said it wasn't. I had this supposedly elevated to the highest internal level and still didn't hear from them. I finally switched banks and everything was fine. Never found out why. Not happy as a long term seller.
Only use one claim and reference it when calling.
Seller_O9d4j81fGSZax
I recently filed two cases regarding Amazon Logistics warehouse discrepancies and product video uploads. Both received quick responses within 12 hours. The issues were resolved quickly. Did you find the right team to answer your questions? You must choose the right team, so that the speed will be faster.
Christine_Amazon
Hello @Seller_qe8Ebd21t6tUD and all other seller participating in this thread
Christine here from Amazon Forums.
I wanted to update you regarding the cases ID you created for inventory discrepancies. I can confirm that your case has been transferred to the correct team for resolution. However, I’d like to let you know that they are currently experiencing a backlog due to the high volume of shipments and investigations during the peak season.
I kindly ask you all for your patience, and rest assured, once they’re able to address your case, you will receive a resolution as soon as possible.
Thank you for your understanding, and please feel free to reach out if you have any other questions or concerns.
Christine
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