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Read onlyCustomer claims item is defective when we received it the item was tested and was not defective. Can I charge a restocking fee? The item is not sellable since it was used.
Thank you!
if the same actual item you shipped to them was returned, and it is used and unsellable, you can charge a 50% restock fee.
You'll need to ad 2 pictures to the return/restock fee but you can put together several pictures onto one so you can provide a full throated explanation (be sure to get a picture of the return shipping label)
If this is under $100, Amazon probably refunded at first scan (RFS) and screwed you to delight their customer......
Hello! @Seller_WmtZwRmdYOFQ7
This is Robert. I know it's been a while since you posted and possibly already taken actions on this issue.
I wanted to follow up and acknowledge what @Seller_WAZNnMBpd99sI mentioned regarding restocking fees is correct. Please see our guidelines for charging restocking fees:
Guidelines for charging restocking fees
Regards,
Roberto