[Informative] How to report a buyer or how to report a seller ... by Oneida
by Seller_cu1Lr54OxusWw
(Edit 1- I added in a third section concerning Product Reviews after a suggestion from @papyrophilia)
(Edit 2 - I added to Section II on reporting sellers)
I’ve posted this before in responses on threads, but since these forums replace the link with the OPs title I prefer to create my own thread. So …
First - Do not start out sending an email to Amazon that you found on the internet or even in the forums … Amazon has a process they want/expect you to use.
Also - For your reference - Amazon Help Page - Report a violation, which covers both seller and buyer reporting.
Section I - Report a buyer violation section
If you are having trouble with a buyer or a buyer's order, you can report it:
-
Go to Contact us.
- If it is not already selected, on the left side choose "Customers and orders"
- Enter the appropriate information (Starts with the Order Id).
- Gives you these options .... Select the "Other customer and order issues"
- After that you will see this ... where you can report the buyer
-
**Also ... if you suspect this is a competitor I would add that information in your description of the issue, but start off reporting the buying account.
Section II - Report a seller violation section
Amazon encourages sellers to report seller violations of Amazon's policies or applicable law. To report a violation:
- Go to Report a violation.
- Select Report a violation, and then provide all the relevant information so that we can conduct an investigation. To facilitate an investigation, be sure to include the following information in your complaint, as applicable:
- The ASIN/ISBN of the item's detail page and the product title
- The store or business name of the seller you are reporting
- Your order ID (if applicable)
- A concise explanation of the violation
- I would also send a brief email to seller-performance@amazon.com, and Cc… jeff@amazon.com, for serious issues (such as attacks on your seller account) with:
- links to any messages in Buyer-Seller Messaging
- Screen shots of any other proof as needed
Section III - Report Customer Product Reviews (this is not Seller Feedback)
For reports concerning “Customer Product Reviews” I recommend reading this thread posted by @jake_sellersupport - Customer Product Review Policies - Q&A Summary
Tags: Advertising, Amazon business, Reporting
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