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Have you received a message from a buyer that does not need a reply? How do you stop it from counting toward response-time calculation?

You can mark a message that does not require a response, by utilizing the No Response Needed button below the message on the Buyer-Seller Messages page. You can also click the Mark as no response needed link in the email you received. Either of these actions will exclude the message from response time calculations.

How can a seller report a message from a buyer?

To report a message, click the Report Message on your Buyer-Seller Messages page, the seller App, or the email you receive. You can then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report.

Use the Report Message tool to report any suspicious activity to Amazon, such as messages you think are spam. Once a message is reported, you are not required to respond to the message or mark it as No response needed. There is no need to remove a reported message from your inbox.

Where can I learn more about Buyer-Seller Messaging?

Please feel free to visit our Buyer-Seller Messages FAQ help page that provides more information on buyer-seller messaging.

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