We noticed a difference this past month especially. All the sudden our bestsellers are not selling. Sales are down about 50%. It feels like our items are not being seen at all. I know they are in the middle of this reclassification and just wondering if anyone else is seeing a similar result.

Next month Amazon is changing its seller reimbursement policy for FBA inventory lost or damaged in an Amazon warehouse. The current per item reimbursement amount - sales price minus applicable fees - seems pretty reasonable to me. In contrast, the new policy is extremely unfair to Handmade sellers.

Beginning on March 10, when Amazon loses or damages an item they will reimburse sellers “based on the product manufacturing cost of the affected inventory.” Unless we provide supporting documentation, Amazon will “estimate” our manufacturing costs and reimburse us accordingly.

To some extent I understand the new policy when applied to sellers who simply source a finished product from a third party and resell that item on Amazon. As anyone reading this appreciates, the problem is that the process of manufacturing handmade products bears little resemblance to purchasing finished products from third parties. Submitting documentation to Amazon with respect to manufacturing costs is going to be a nightmare for Handmade sellers. More importantly, creating handmade products takes a significant amount of time. Does anyone honestly believe that Amazon will take this time into consideration when determining an item’s manufacturing cost?

So here’s my question - can the appropriate people from the Amazon Handmade Team please act on our behalf in order to have Handmade sellers exempted from the new FBA reimbursement policy? I’m probably just shouting into the void here, but you never know…

I added a new listing using the new listing recommended for handmade about 2 weeks ago and it worked. Not anymore. What happened? I tried it again, but more than 48 hours later the listing is still not showing anywhere in my catalog.

Thinking that maybe I missed something, I added another one starting from scratch. After submitting I got a pop up saying "Thanks for submitting your listing. If approved, changes will be reflected within 24 hours. You can now copy this listing to add a similar product to your catalog." I used the Copy to add another product button to create another 3 listings, hoping that everything will work as it was supposed to.

More than 24 hours later none of the new created listings show up anywhere in my catalog, they are not active, inactive, suppressed etc., they are simply non-existing. Am I the only one with this problem? Can I go back to use the old way of adding new listings so I can send my products to FBA sooner rather than later?

On my Customer Reviews page, It says I don't have a registered brand.

I still have all the other brand benefits, SO FAR. I can view and edit my store, but am afraid to open a case as they may mistakenly remove ALL MY BENEFITS as they did 6 months ago.