Launch of SAFE-T Communication Center on Seller Central
On July 15, 2021, we’ll launch the SAFE-T Communication Center on Seller Central. This new center will be the single point of contact for all SAFE-T claim-related communication. You’ll no longer need to respond using email or search your inbox for any SAFE-T claim-related communication.
When the new center launches, you can visit the “Manage SAFE-T Claims” page on Seller Central, where each claim will have a communication tab or a view message option that lets you check correspondence on that claim. You’ll be able to upload attachments from the same tab, as well as appeal resolved claims directly in the communication center.
Launch of SAFE-T Communication Center on Seller Central
On July 15, 2021, we’ll launch the SAFE-T Communication Center on Seller Central. This new center will be the single point of contact for all SAFE-T claim-related communication. You’ll no longer need to respond using email or search your inbox for any SAFE-T claim-related communication.
When the new center launches, you can visit the “Manage SAFE-T Claims” page on Seller Central, where each claim will have a communication tab or a view message option that lets you check correspondence on that claim. You’ll be able to upload attachments from the same tab, as well as appeal resolved claims directly in the communication center.
0 replies
Seller_piL7iNoHXIzZw
Great! Now can we do something about legitimate safe-t claims being denied? I’m sure everyone can agree that is a much bigger issue than locating communications with the safe-t claim team.
Seller_0O69KFvrK41OD
Great so when will Safe-T Claims cover outbound shipping for buyer faulted returns and RFS?
Seller_xeDdQgRH5VZwO
This is great and all but are you actually going to have trained people to address claims & concerns. I’m sure the answer is no which makes this center useless in the grand scheme of things.
Seller_FVRkdyFAFJxtf
Nothing says things are out of hand more than needing a revamped command center for Sate-T Claims, you know that process where we have to spend hours upon hours trying to recover our hard earned dollars after Amazon’s system, people or policy screwed us over. Guilty until we prove ourselves innocent. Yay us.
Seller_ZDGgATBGegBqy
As predicted, this is the inevitable result of Amazon being harassed by the feds over price fixing:
This is one of many anti-fraud efforts. Some are visible, some not. Some are happening now, some will be in the near future.
I won’t say that a centralized Safe-T site will directly improve our win/loss ratio when dealing with scammers, but putting it all in one silo will allow Amazon to track and remove scammers more effectively.
In the long run, this means fewer scammers, which should be good for us.
Seller_1UjgrsBO52hr3
Since there is no mention of any changes to how the requests will be handled on the back end, I would say this is another cost cutting measure to move the time required to input Safe-T claims from Amazon support reps to the Sellers. Also completely removes the requirement for support reps to format and send emails. With the volume, this is probably a significant cost reduction.
Can’t wait to see what THIS data entry screen looks like!
Seller_upIXHlz6LnywQ
The best return is the return that wasn’t necessary in the first place.
Therefore, the best SAFE-T Claim is the one that isn’t filed because it isn’t necessary.
@Amazon_News - make it easier to correct obvious, critical errors in your catalog so that more returns don’t happen in the first place!
My Amazon return rate is 6x higher than my eBay return rate. The difference? Control over product page details.
Fix your catalog -> reduce returns -> delight both buyers and sellers.
Oh, and stop refunding outbound shipping charges in buyer fault scenarios when you don’t even do so on your own Amazon-to-consumer sales.
Seller_Fm1rZZMRAmZ1a
I’d rather see Amazon fix the issue of the overzealous high price deactivation bots.
Seller_HGNCgmG14eLKq
So we have more Direct Communication with the Bot system that ignores and Denys… Wow thats helpful Amz!. NOT>
Seller_XGeV5Iu8TOORw
The link is cleverly placed in the clutter at the bottom of the page. So, on most screens, be sure to scroll down to find it.
Launch of SAFE-T Communication Center on Seller Central
On July 15, 2021, we’ll launch the SAFE-T Communication Center on Seller Central. This new center will be the single point of contact for all SAFE-T claim-related communication. You’ll no longer need to respond using email or search your inbox for any SAFE-T claim-related communication.
When the new center launches, you can visit the “Manage SAFE-T Claims” page on Seller Central, where each claim will have a communication tab or a view message option that lets you check correspondence on that claim. You’ll be able to upload attachments from the same tab, as well as appeal resolved claims directly in the communication center.
Launch of SAFE-T Communication Center on Seller Central
On July 15, 2021, we’ll launch the SAFE-T Communication Center on Seller Central. This new center will be the single point of contact for all SAFE-T claim-related communication. You’ll no longer need to respond using email or search your inbox for any SAFE-T claim-related communication.
When the new center launches, you can visit the “Manage SAFE-T Claims” page on Seller Central, where each claim will have a communication tab or a view message option that lets you check correspondence on that claim. You’ll be able to upload attachments from the same tab, as well as appeal resolved claims directly in the communication center.
Launch of SAFE-T Communication Center on Seller Central
On July 15, 2021, we’ll launch the SAFE-T Communication Center on Seller Central. This new center will be the single point of contact for all SAFE-T claim-related communication. You’ll no longer need to respond using email or search your inbox for any SAFE-T claim-related communication.
When the new center launches, you can visit the “Manage SAFE-T Claims” page on Seller Central, where each claim will have a communication tab or a view message option that lets you check correspondence on that claim. You’ll be able to upload attachments from the same tab, as well as appeal resolved claims directly in the communication center.
0 replies
0 replies
Seller_piL7iNoHXIzZw
Great! Now can we do something about legitimate safe-t claims being denied? I’m sure everyone can agree that is a much bigger issue than locating communications with the safe-t claim team.
Seller_0O69KFvrK41OD
Great so when will Safe-T Claims cover outbound shipping for buyer faulted returns and RFS?
Seller_xeDdQgRH5VZwO
This is great and all but are you actually going to have trained people to address claims & concerns. I’m sure the answer is no which makes this center useless in the grand scheme of things.
Seller_FVRkdyFAFJxtf
Nothing says things are out of hand more than needing a revamped command center for Sate-T Claims, you know that process where we have to spend hours upon hours trying to recover our hard earned dollars after Amazon’s system, people or policy screwed us over. Guilty until we prove ourselves innocent. Yay us.
Seller_ZDGgATBGegBqy
As predicted, this is the inevitable result of Amazon being harassed by the feds over price fixing:
This is one of many anti-fraud efforts. Some are visible, some not. Some are happening now, some will be in the near future.
I won’t say that a centralized Safe-T site will directly improve our win/loss ratio when dealing with scammers, but putting it all in one silo will allow Amazon to track and remove scammers more effectively.
In the long run, this means fewer scammers, which should be good for us.
Seller_1UjgrsBO52hr3
Since there is no mention of any changes to how the requests will be handled on the back end, I would say this is another cost cutting measure to move the time required to input Safe-T claims from Amazon support reps to the Sellers. Also completely removes the requirement for support reps to format and send emails. With the volume, this is probably a significant cost reduction.
Can’t wait to see what THIS data entry screen looks like!
Seller_upIXHlz6LnywQ
The best return is the return that wasn’t necessary in the first place.
Therefore, the best SAFE-T Claim is the one that isn’t filed because it isn’t necessary.
@Amazon_News - make it easier to correct obvious, critical errors in your catalog so that more returns don’t happen in the first place!
My Amazon return rate is 6x higher than my eBay return rate. The difference? Control over product page details.
Fix your catalog -> reduce returns -> delight both buyers and sellers.
Oh, and stop refunding outbound shipping charges in buyer fault scenarios when you don’t even do so on your own Amazon-to-consumer sales.
Seller_Fm1rZZMRAmZ1a
I’d rather see Amazon fix the issue of the overzealous high price deactivation bots.
Seller_HGNCgmG14eLKq
So we have more Direct Communication with the Bot system that ignores and Denys… Wow thats helpful Amz!. NOT>
Seller_XGeV5Iu8TOORw
The link is cleverly placed in the clutter at the bottom of the page. So, on most screens, be sure to scroll down to find it.
Seller_piL7iNoHXIzZw
Great! Now can we do something about legitimate safe-t claims being denied? I’m sure everyone can agree that is a much bigger issue than locating communications with the safe-t claim team.
Seller_piL7iNoHXIzZw
Great! Now can we do something about legitimate safe-t claims being denied? I’m sure everyone can agree that is a much bigger issue than locating communications with the safe-t claim team.
Seller_0O69KFvrK41OD
Great so when will Safe-T Claims cover outbound shipping for buyer faulted returns and RFS?
Seller_0O69KFvrK41OD
Great so when will Safe-T Claims cover outbound shipping for buyer faulted returns and RFS?
Seller_xeDdQgRH5VZwO
This is great and all but are you actually going to have trained people to address claims & concerns. I’m sure the answer is no which makes this center useless in the grand scheme of things.
Seller_xeDdQgRH5VZwO
This is great and all but are you actually going to have trained people to address claims & concerns. I’m sure the answer is no which makes this center useless in the grand scheme of things.
Seller_FVRkdyFAFJxtf
Nothing says things are out of hand more than needing a revamped command center for Sate-T Claims, you know that process where we have to spend hours upon hours trying to recover our hard earned dollars after Amazon’s system, people or policy screwed us over. Guilty until we prove ourselves innocent. Yay us.
Seller_FVRkdyFAFJxtf
Nothing says things are out of hand more than needing a revamped command center for Sate-T Claims, you know that process where we have to spend hours upon hours trying to recover our hard earned dollars after Amazon’s system, people or policy screwed us over. Guilty until we prove ourselves innocent. Yay us.
Seller_ZDGgATBGegBqy
As predicted, this is the inevitable result of Amazon being harassed by the feds over price fixing:
This is one of many anti-fraud efforts. Some are visible, some not. Some are happening now, some will be in the near future.
I won’t say that a centralized Safe-T site will directly improve our win/loss ratio when dealing with scammers, but putting it all in one silo will allow Amazon to track and remove scammers more effectively.
In the long run, this means fewer scammers, which should be good for us.
Seller_ZDGgATBGegBqy
As predicted, this is the inevitable result of Amazon being harassed by the feds over price fixing:
This is one of many anti-fraud efforts. Some are visible, some not. Some are happening now, some will be in the near future.
I won’t say that a centralized Safe-T site will directly improve our win/loss ratio when dealing with scammers, but putting it all in one silo will allow Amazon to track and remove scammers more effectively.
In the long run, this means fewer scammers, which should be good for us.
Seller_1UjgrsBO52hr3
Since there is no mention of any changes to how the requests will be handled on the back end, I would say this is another cost cutting measure to move the time required to input Safe-T claims from Amazon support reps to the Sellers. Also completely removes the requirement for support reps to format and send emails. With the volume, this is probably a significant cost reduction.
Can’t wait to see what THIS data entry screen looks like!
Seller_1UjgrsBO52hr3
Since there is no mention of any changes to how the requests will be handled on the back end, I would say this is another cost cutting measure to move the time required to input Safe-T claims from Amazon support reps to the Sellers. Also completely removes the requirement for support reps to format and send emails. With the volume, this is probably a significant cost reduction.
Can’t wait to see what THIS data entry screen looks like!
Seller_upIXHlz6LnywQ
The best return is the return that wasn’t necessary in the first place.
Therefore, the best SAFE-T Claim is the one that isn’t filed because it isn’t necessary.
@Amazon_News - make it easier to correct obvious, critical errors in your catalog so that more returns don’t happen in the first place!
My Amazon return rate is 6x higher than my eBay return rate. The difference? Control over product page details.
Fix your catalog -> reduce returns -> delight both buyers and sellers.
Oh, and stop refunding outbound shipping charges in buyer fault scenarios when you don’t even do so on your own Amazon-to-consumer sales.
Seller_upIXHlz6LnywQ
The best return is the return that wasn’t necessary in the first place.
Therefore, the best SAFE-T Claim is the one that isn’t filed because it isn’t necessary.
@Amazon_News - make it easier to correct obvious, critical errors in your catalog so that more returns don’t happen in the first place!
My Amazon return rate is 6x higher than my eBay return rate. The difference? Control over product page details.
Fix your catalog -> reduce returns -> delight both buyers and sellers.
Oh, and stop refunding outbound shipping charges in buyer fault scenarios when you don’t even do so on your own Amazon-to-consumer sales.
Seller_Fm1rZZMRAmZ1a
I’d rather see Amazon fix the issue of the overzealous high price deactivation bots.
Seller_Fm1rZZMRAmZ1a
I’d rather see Amazon fix the issue of the overzealous high price deactivation bots.
Seller_HGNCgmG14eLKq
So we have more Direct Communication with the Bot system that ignores and Denys… Wow thats helpful Amz!. NOT>
Seller_HGNCgmG14eLKq
So we have more Direct Communication with the Bot system that ignores and Denys… Wow thats helpful Amz!. NOT>
Seller_XGeV5Iu8TOORw
The link is cleverly placed in the clutter at the bottom of the page. So, on most screens, be sure to scroll down to find it.
Seller_XGeV5Iu8TOORw
The link is cleverly placed in the clutter at the bottom of the page. So, on most screens, be sure to scroll down to find it.
