Case ID: 15976243801

I am reaching out for advice and assistance with a challenging situation regarding the deactivation of my Amazon.ca seller account. Recently, my account was deactivated due to concerns that one of my products (ASIN B07YM35P6K) allegedly contains Minoxidil, a restricted ingredient. However, this claim is incorrect. After a thorough review, we provided Amazon with substantial documentation, including product labeling images and ingredient information, confirming the absence of Minoxidil and full compliance with both Amazon’s restricted product policies and Canadian labeling standards.

Here is a summary of the actions taken to resolve this issue:

Canadian Compliance and Labeling Standards: The product adheres to Canadian labeling laws. We provided Amazon with evidence demonstrating compliance, including bilingual labeling aligned with the Competition Bureau of Canada’s guidelines.

Preventative and Corrective Actions: To prevent any future misunderstandings, we implemented new Standard Operating Procedures (SOPs) for compliance, initiated regular ingredient audits, and coordinated with suppliers to ensure future shipments meet both Amazon’s and Canadian standards.

Previous Appeals and Request for Clarity: Despite submitting a comprehensive appeal on several occassions with all necessary documentation, Amazon rejected the appeal without specifying deficiencies in the evidence provided. This lack of clarity has been distressing, as our account has been a primary source of income for over eight years, affecting not only our business but also my personal livelihood.

Given these circumstances, we respectfully asked Amazon to:

Clearly identify any specific deficiencies in our documentation so that we can make necessary adjustments.

Justify the continued deactivation despite evidence of compliance with Amazon’s restricted product guidelines.

Uphold principles of transparency and accountability, as Canadian law provides a right to clear reasoning in administrative decisions.

This deactivation has led to significant hardship, disrupting our ability to serve Canadian customers and affecting our business operations. As a dedicated Amazon seller with a long-standing compliance record, I am seeking any guidance or insights from the community or support team on how best to address this situation. Has anyone faced a similar challenge, and are there additional steps that could help?

Thank you for any assistance and recommendations.

Case ID: 15976243801