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Urgent Request Regarding Recent 1-Star Rating on My Listing
Urgent Request Regarding Recent 1-Star Rating on My Listing
Dear Amazon
My ASIN : B0DBT6ZB5F
I hope this message finds you well. I am reaching out regarding an issue with my product listing that requires immediate attention. My company has consistently maintained an outstanding 5-star average rating, with overwhelmingly positive feedback from satisfied customers. Customer satisfaction has always been a top priority for us.
However, today I was faced with an unexpected setback in the form of a 1-star rating, with no accompanying comment or feedback. This sudden deviation from the norm is deeply concerning, and I am eager to address any potential shortcomings in my product or service. I am committed to maintaining the quality of my products and providing exemplary customer service.
Therefore, I urgently request access to the contact details of the customer who left this rating, as well as any relevant details related to the associated order that Amazon may have. I am fully prepared to offer a refund or replacement, should there be any legitimate concerns or areas for improvement, in order to rectify the situation and restore trust in my product and the Amazon platform.
Additionally, I cannot dismiss the possibility that this 1-star rating may be a malicious act by a competitor, aimed at unfairly undermining my listing. Such behavior not only tarnishes my reputation but also erodes trust in Amazon’s review system, where customers rely on honest feedback.
I kindly request your swift assistance in thoroughly investigating this matter and, if necessary, taking appropriate action to mitigate the impact of this unjust rating on my listing.
Sincerely,
Tryndamere scooter
case id 16047308411
1 reply
Joey_Amazon
Hello @Seller_tHZFRexXdKzwQ,
Thank you for utilizing the forums!
After reviewing your listing, it no longer appears to have a 1 star rating.
Please let me know if you have any other question or concerns.
Thanks,
Joey
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