A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
21 replies
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
Seller_aV1Bh32hE0KND
Yup, that would be it!!
I'm glad you fought the good fight and didn't give up.
The extortion attempt backfired; I love it when something that was meant for harm is turned around for good!
I hope Amazon has taken the appropriate action against the customer, or at the very least, flagged their buyer account.
Great way to start the weekend, have a great one!! 🎶 🌞 🎶
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
21 replies
21 replies
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
Seller_aV1Bh32hE0KND
Yup, that would be it!!
I'm glad you fought the good fight and didn't give up.
The extortion attempt backfired; I love it when something that was meant for harm is turned around for good!
I hope Amazon has taken the appropriate action against the customer, or at the very least, flagged their buyer account.
Great way to start the weekend, have a great one!! 🎶 🌞 🎶
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
Seller_aV1Bh32hE0KND
Yup, that would be it!!
I'm glad you fought the good fight and didn't give up.
The extortion attempt backfired; I love it when something that was meant for harm is turned around for good!
I hope Amazon has taken the appropriate action against the customer, or at the very least, flagged their buyer account.
Great way to start the weekend, have a great one!! 🎶 🌞 🎶
Seller_aV1Bh32hE0KND
Yup, that would be it!!
I'm glad you fought the good fight and didn't give up.
The extortion attempt backfired; I love it when something that was meant for harm is turned around for good!
I hope Amazon has taken the appropriate action against the customer, or at the very least, flagged their buyer account.
Great way to start the weekend, have a great one!! 🎶 🌞 🎶
