A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
21 replies
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_aV1Bh32hE0KND
@Danika_Amazon can you please have the A-z Team look deeper into this?
There is no reason why the OP would not be covered.
The package was delivered with signature confirmation which the A-z Team can view under Buyer-Seller Messaging and...
The customer admitted they received the package!! "the delivery driver handed me the package"
Below is the message from the customer, admitting to receiving the package and trying to extort the OP for more money.
"Details: he delivery driver, when he handed me the package, he insulted me with the word "stupid black man" and hit me in the face. It was terrible. For this misunderstanding, I would like to receive moral compensation in the form of a $30 promo balance on my account to cover the physical mayhem.
This is clear fraud.
Not only should the OP be compensated and the ODR removed, but I certainly hope Amazon takes action against this customer, so they do not do this to anyone else.
Seller_aV1Bh32hE0KND
Check this thread out → Extortion Attempt
Sound familiar?
Seller_xlf3vF516IRli
iTs literally word for word what they tried to do with me.... today. wow. My customer is located in califormia and has a female name, tho they are now denying they sent or had amazon send that message. I merely included tracking showing that it could not have possibly been an incident based on the order i shipped. Delivery dates dont match. I also responded thst we do not tolerate extortion attempts and that they had been reported to Amazon. I also opened a case with seller support and they said they would forward the info to the a-z team.
Seller_oDrtF23VsXOi9
I reported the messages and marked them as no response needed as I do not need the stress from this incident right now. My issue involves a Female customer from California as well, so it may very well bee the same customer.
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
21 replies
21 replies
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_aV1Bh32hE0KND
@Danika_Amazon can you please have the A-z Team look deeper into this?
There is no reason why the OP would not be covered.
The package was delivered with signature confirmation which the A-z Team can view under Buyer-Seller Messaging and...
The customer admitted they received the package!! "the delivery driver handed me the package"
Below is the message from the customer, admitting to receiving the package and trying to extort the OP for more money.
"Details: he delivery driver, when he handed me the package, he insulted me with the word "stupid black man" and hit me in the face. It was terrible. For this misunderstanding, I would like to receive moral compensation in the form of a $30 promo balance on my account to cover the physical mayhem.
This is clear fraud.
Not only should the OP be compensated and the ODR removed, but I certainly hope Amazon takes action against this customer, so they do not do this to anyone else.
Seller_aV1Bh32hE0KND
Check this thread out → Extortion Attempt
Sound familiar?
Seller_xlf3vF516IRli
iTs literally word for word what they tried to do with me.... today. wow. My customer is located in califormia and has a female name, tho they are now denying they sent or had amazon send that message. I merely included tracking showing that it could not have possibly been an incident based on the order i shipped. Delivery dates dont match. I also responded thst we do not tolerate extortion attempts and that they had been reported to Amazon. I also opened a case with seller support and they said they would forward the info to the a-z team.
Seller_oDrtF23VsXOi9
I reported the messages and marked them as no response needed as I do not need the stress from this incident right now. My issue involves a Female customer from California as well, so it may very well bee the same customer.
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_aV1Bh32hE0KND
@Danika_Amazon can you please have the A-z Team look deeper into this?
There is no reason why the OP would not be covered.
The package was delivered with signature confirmation which the A-z Team can view under Buyer-Seller Messaging and...
The customer admitted they received the package!! "the delivery driver handed me the package"
Below is the message from the customer, admitting to receiving the package and trying to extort the OP for more money.
"Details: he delivery driver, when he handed me the package, he insulted me with the word "stupid black man" and hit me in the face. It was terrible. For this misunderstanding, I would like to receive moral compensation in the form of a $30 promo balance on my account to cover the physical mayhem.
This is clear fraud.
Not only should the OP be compensated and the ODR removed, but I certainly hope Amazon takes action against this customer, so they do not do this to anyone else.
Seller_aV1Bh32hE0KND
@Danika_Amazon can you please have the A-z Team look deeper into this?
There is no reason why the OP would not be covered.
The package was delivered with signature confirmation which the A-z Team can view under Buyer-Seller Messaging and...
The customer admitted they received the package!! "the delivery driver handed me the package"
Below is the message from the customer, admitting to receiving the package and trying to extort the OP for more money.
"Details: he delivery driver, when he handed me the package, he insulted me with the word "stupid black man" and hit me in the face. It was terrible. For this misunderstanding, I would like to receive moral compensation in the form of a $30 promo balance on my account to cover the physical mayhem.
This is clear fraud.
Not only should the OP be compensated and the ODR removed, but I certainly hope Amazon takes action against this customer, so they do not do this to anyone else.
Seller_aV1Bh32hE0KND
Check this thread out → Extortion Attempt
Sound familiar?
Seller_aV1Bh32hE0KND
Check this thread out → Extortion Attempt
Sound familiar?
Seller_xlf3vF516IRli
iTs literally word for word what they tried to do with me.... today. wow. My customer is located in califormia and has a female name, tho they are now denying they sent or had amazon send that message. I merely included tracking showing that it could not have possibly been an incident based on the order i shipped. Delivery dates dont match. I also responded thst we do not tolerate extortion attempts and that they had been reported to Amazon. I also opened a case with seller support and they said they would forward the info to the a-z team.
Seller_xlf3vF516IRli
iTs literally word for word what they tried to do with me.... today. wow. My customer is located in califormia and has a female name, tho they are now denying they sent or had amazon send that message. I merely included tracking showing that it could not have possibly been an incident based on the order i shipped. Delivery dates dont match. I also responded thst we do not tolerate extortion attempts and that they had been reported to Amazon. I also opened a case with seller support and they said they would forward the info to the a-z team.
Seller_oDrtF23VsXOi9
I reported the messages and marked them as no response needed as I do not need the stress from this incident right now. My issue involves a Female customer from California as well, so it may very well bee the same customer.
Seller_oDrtF23VsXOi9
I reported the messages and marked them as no response needed as I do not need the stress from this incident right now. My issue involves a Female customer from California as well, so it may very well bee the same customer.
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_xlf3vF516IRli
Did their name start with an M and from Stockton? I really have to know at this point.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_oDrtF23VsXOi9
Starts with an M but from Lemon Grove.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_xlf3vF516IRli
Im. originally from a town about 10 minutes drive from lemon grove. I still have friends that live there, though none.of them start with an M. My persons name is the same as a friends character... no last name on the order.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_oDrtF23VsXOi9
Got an email this morning that the AtoZ was reversed. I really appreciate the help working through this issue.
Hopefully @Seller_xlf3vF516IRli can get their issue fixed as well.
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_aV1Bh32hE0KND
That is fantastic news!! 🎉 🥂 🍾
Did Amz reimburse you?
You are so welcome, this has made my day!
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
Seller_oDrtF23VsXOi9
It does looks like there was an "Other" adjustment this morning for the amount mentioned in the email. Overall success
