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Read onlyhello i m new seller and my defect rate is 18 percent. yesterday it was on 11 percent today its on 18 percent i didnt shipped any order from last 4 months but i canceled few orders week ago. kindly help me thanks
What is the ODR cause? Negative feedback, A-Z Claims, Chargebacks or all three?
Greetings @Seller_xCbmn4tPkYMRH,
I apologize for the delay in responding to you here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can.
Let's break down how the Order Defect Rate (ODR) metric works to provide clarity on its effects. The ODR metric operates within 60-day time frames. During this period, any orders resulting in defects will contribute to your ODR score. However, once this 60-day window passes, these affected orders no longer count towards your ODR. As a result, you'll see your ODR gradually improve over time as older violations drop off. Fulfilling orders without any violations also helps improve your ODR, bringing it closer to the target threshold of 1%.
For your drop-shipping situation, the order cancellations due to out of stock issues are greatly contributing to your higher ODR. To address this:
Focus on continuous improvement, and your defect rate should decrease over time as you optimize your operations and customer experience.
Please visit the page Order Defect Rate for more information.
Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Nikki