How to resolve Order Defect Rate

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
user profile
Seller_pMhJUjfKzPff5

How to resolve Order Defect Rate

Hello, how to reduce this order defect rate, currently mine is 1.45. Actually the customer has made A to Z claim. But his order has been delivered. still. Is there any solution to this?

38 views
1 reply
Tags:A to Z Claims
00
Reply
1 reply
user profile
Quincy_Amazon

Hello @Seller_pMhJUjfKzPff5

Thank you for posting your inquiry to the Forums.

Regarding A-Z Claims, I see that the claims opened on your account are for "package didn't arrive". Please note that Amazon Buy Shipping shipments qualify for A-to-z claims protections against "Package didn’t arrive" claims when all of the following conditions are true:

  1. The buyer was reimbursed by Amazon for not receiving their package.
  2. The shipping label was purchased with Amazon Buy Shipping and was a "Claims Protected" shipping service. The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. (Note: "Late Delivery Risk" labels are ineligible for protections).
  3. The order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment.

In reference to the order defect rate, I would suggest reaching out to our Account Health team for additional guidance. You can do this by navigating to your Account Health page and utilizing the "Contact Us" button on the right hand side of the page.

I have included some resources below for your reference if needed:

Regards,

Quincy_Amazon

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_JfoNDs72inwqy
user profile
Seller_pMhJUjfKzPff5
user profile
Seller_qtur8QQn8E8d3