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Read onlyHello, how to reduce this order defect rate, currently mine is 1.45. Actually the customer has made A to Z claim. But his order has been delivered. still. Is there any solution to this?
Hello @Seller_pMhJUjfKzPff5
Thank you for posting your inquiry to the Forums.
Regarding A-Z Claims, I see that the claims opened on your account are for "package didn't arrive". Please note that Amazon Buy Shipping shipments qualify for A-to-z claims protections against "Package didn’t arrive" claims when all of the following conditions are true:
In reference to the order defect rate, I would suggest reaching out to our Account Health team for additional guidance. You can do this by navigating to your Account Health page and utilizing the "Contact Us" button on the right hand side of the page.
I have included some resources below for your reference if needed:
Regards,
Quincy_Amazon