CaseID: 16703838431
I am a new seller whom recently set up a seller account and have never sold. my account was deactivated and i was told that my account may have been hacked and i have been found to be related to an account beginning with Wholesale Direct Software. to get a police report. iVE NEVER HEARD NOR EVER BEEN ATTACHED TO THIS NAME. then i was told that it was a problem with the website and IT WASNT ALLOWING AMAZON TO GIVE THE OPTION FOR ME TO SUBMIT THE POLICE REPORT. THEN I WAS TOLD THAT THEY ARE RESEARCHING AND WORKING TO FIX THE ISSUE. MY ACCOUNT HAS NEVER HAD ANY PROBLEMS AND IVE NEVER SOLD ANYTHING. CAN SOMEONE LOOK INTO THIS ISSUE AND RESOLVE IT. IM NOT GETTING ANYWHERE WITH THE PHONE CALLS. I WAS TOLD BY AMAZON THAT MY ACCOUNT WAS HACKED. THIS IS VERY CONCERNING IF THEY KNOW THIS AND A. WONT TELL ME WHO HACKED IT B. HOW WAS IT BREACHED. THEY KEEP TELLING ME TO WAIT FOR A REVIEW COMPLETIONS. IF i "have been FOUND to be related to an account beginning with Wholesale Direct Software." SEEMS like a review completion to me. it's VERY CLEAR TO ME THAT IM GETTING THE RUN AROUND. ALL THE WHILE IM LEFT TO WONDER HOW MUCH OF MY INFO HAS BEEN COMPREMISIDED AND IS AMAZON COVERING UP ANYTHING. ALL I WANT WAS A ACTICE SELLER ACCOUNT. NOW IM NERVEROUS AND WATCHING ALL OF MY BANKING AND PERSONAL INFO AND I STILL DONT HAVE AN ACTIVE ACCOUNT. AGAIN, IF SOMEONE FROM AMAZON TELL ME THAT MY ACCOUNT WAS HACKED, THAT MEANS THAT THEY ARE AWARE BUT LEAVING ME IN THE DARK AS TO HOW TO RESOLVE AND THEY KEEP TELLING ME ITS SOMETHING GOING ON WITH THE WEBSITE AS TO WHY THEY CANT ACTIVE AN UPLOAD BUTTON SO I CAN SUBMIT THE POLICE REPORT. THEEN LASTLY, SOMEONE CALLED AND SAID NOT TO GET THE POLICE REPORT BECUSE THEY WILL RESOLVE THE ISSUE. SOMEONE IS EITHER COVERING THERE self OR JUST GIVING ME THE RUNNING AROUND. DO I NEED TO GET A LAWYER? WHATELSE IS GOING ON HERE.
CaseID: 16703838431
I am a new seller whom recently set up a seller account and have never sold. my account was deactivated and i was told that my account may have been hacked and i have been found to be related to an account beginning with Wholesale Direct Software. to get a police report. iVE NEVER HEARD NOR EVER BEEN ATTACHED TO THIS NAME. then i was told that it was a problem with the website and IT WASNT ALLOWING AMAZON TO GIVE THE OPTION FOR ME TO SUBMIT THE POLICE REPORT. THEN I WAS TOLD THAT THEY ARE RESEARCHING AND WORKING TO FIX THE ISSUE. MY ACCOUNT HAS NEVER HAD ANY PROBLEMS AND IVE NEVER SOLD ANYTHING. CAN SOMEONE LOOK INTO THIS ISSUE AND RESOLVE IT. IM NOT GETTING ANYWHERE WITH THE PHONE CALLS. I WAS TOLD BY AMAZON THAT MY ACCOUNT WAS HACKED. THIS IS VERY CONCERNING IF THEY KNOW THIS AND A. WONT TELL ME WHO HACKED IT B. HOW WAS IT BREACHED. THEY KEEP TELLING ME TO WAIT FOR A REVIEW COMPLETIONS. IF i "have been FOUND to be related to an account beginning with Wholesale Direct Software." SEEMS like a review completion to me. it's VERY CLEAR TO ME THAT IM GETTING THE RUN AROUND. ALL THE WHILE IM LEFT TO WONDER HOW MUCH OF MY INFO HAS BEEN COMPREMISIDED AND IS AMAZON COVERING UP ANYTHING. ALL I WANT WAS A ACTICE SELLER ACCOUNT. NOW IM NERVEROUS AND WATCHING ALL OF MY BANKING AND PERSONAL INFO AND I STILL DONT HAVE AN ACTIVE ACCOUNT. AGAIN, IF SOMEONE FROM AMAZON TELL ME THAT MY ACCOUNT WAS HACKED, THAT MEANS THAT THEY ARE AWARE BUT LEAVING ME IN THE DARK AS TO HOW TO RESOLVE AND THEY KEEP TELLING ME ITS SOMETHING GOING ON WITH THE WEBSITE AS TO WHY THEY CANT ACTIVE AN UPLOAD BUTTON SO I CAN SUBMIT THE POLICE REPORT. THEEN LASTLY, SOMEONE CALLED AND SAID NOT TO GET THE POLICE REPORT BECUSE THEY WILL RESOLVE THE ISSUE. SOMEONE IS EITHER COVERING THERE self OR JUST GIVING ME THE RUNNING AROUND. DO I NEED TO GET A LAWYER? WHATELSE IS GOING ON HERE.
12 replies
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thank you for taking the time to connect with us via the Forums. I can see how upset you are with your account deactivation. Thank you for providing the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
In reviewing the information and the several calls you made. You mentioned in one of your calls, you felt your account may have been compromised. If this is the case, please do follow up with a police report if you feel that is what happened. Please be assured, your Selling Account is secure internally. If you have concern with your bank or other outside service provider, please do follow that up.
Related Account issues are sometimes frustrating to deal with. I also agree that there is not an appeal path showing on your Account Health Page. There is an internal ticket opened to address that technical issue. You will still need to address the Related Account issue. Please review the following information carefully as it will help with your required appeals.
Comply with Amazon’s Multiple Account policy and Address a Multiple Account Policy violation These learning videos may help you understand a little more about your situation.
To address a Related Account issue, there are several different situations you may have, and each different situation has a different dispute requirement. In an effort to confirm you do not recognize the other selling account, here are the questions I would ask:
- Do you have accounts in any other marketplaces?
- Has anyone helped you before with your selling account in any capacity? If yes, What help did they provide?
- Do you use any 3rd party service providers that assist with your selling account? These services may include account creation, inventory management, marketing, fulfillment, logistics, etc. If yes, What type of services did they provide?
- Has anyone else ever accessed your account? Have you shared personal information with friends, family, or third parties?
- Have you asked your employees or those close to you if they have an account with this name?
- Have you helped anyone else with their account or provided services?
- Have you noticed any unauthorized charges? Are you a victim of account compromise or identity theft?
- Does anyone else have financial interest in your account, like an investor or loan partner?
- Have you purchased inventory from another seller or business that partners with Amazon sellers?
By answering these questions, it may help identify the related seller. Keep in mind, there are signals that are connecting you to this other seller. For confidentiality purposes, we are unable to share specific details about how we identified the relationship.
You will need to explain how you could be related, how you broke the signals and be able to prove you are no longer related.
I am willing to assist you in the appeal process. For now, begin to go through this information. If you happen to remember or find some connection you had not considered before, please let me know.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
No Other Marketplace Accounts: I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
No External Assistance: I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
No Shared Personal Information: I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
Unauthorized Bank Activity: While I have noticed unauthorized charges on my bank account in the past, none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No External Financial Interests: No one else has any financial interest in my account, such as an investor or loan partner.
Inventory Purchases: I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business run . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. Unfortunately, The owner passed away last year, and his business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to Arizona, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No one else has any financial interest in my account, such as an investor or loan partner.
I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. That business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to another state, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
Seller_bzebWY3f5vtwv
@April_Amazon are you seeing my reply? it keep telling me that "This post may contain personal data
Please consider removing any personal data" So im not sure its going through
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thanks for using the Forums to get in touch with us. I can see how this is very confusing and frustrating for you.
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
I do not see any personal information now. I believe there was a moderator edit on December 11th removing a personal solicitation from another person. The system may be seeing that. As you know , always remove any emails, telephone numbers and any other personal information prior to posting on the Forums.
Your current requirement is to follow the Performance Notification from December 17, 2024, titled: Important message about your Amazon seller account. This may be helpful: Seller Identity Verification - also Global seller identity verification
- Make sure the information in your Selling Account is current and you have the documentation to verify all your business information.
Once you complete the verification successfully, you will then address the Related Account violation. You will receive a Performance Notification with the name of the Related Account. That may help you address that violation.
For now, please focus on completing the virtual identity verification over a video interview.
If you require additional guidance for anything, please reach back out.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
any update? i have not heard back from anyone since my verification passed
CaseID: 16703838431
I am a new seller whom recently set up a seller account and have never sold. my account was deactivated and i was told that my account may have been hacked and i have been found to be related to an account beginning with Wholesale Direct Software. to get a police report. iVE NEVER HEARD NOR EVER BEEN ATTACHED TO THIS NAME. then i was told that it was a problem with the website and IT WASNT ALLOWING AMAZON TO GIVE THE OPTION FOR ME TO SUBMIT THE POLICE REPORT. THEN I WAS TOLD THAT THEY ARE RESEARCHING AND WORKING TO FIX THE ISSUE. MY ACCOUNT HAS NEVER HAD ANY PROBLEMS AND IVE NEVER SOLD ANYTHING. CAN SOMEONE LOOK INTO THIS ISSUE AND RESOLVE IT. IM NOT GETTING ANYWHERE WITH THE PHONE CALLS. I WAS TOLD BY AMAZON THAT MY ACCOUNT WAS HACKED. THIS IS VERY CONCERNING IF THEY KNOW THIS AND A. WONT TELL ME WHO HACKED IT B. HOW WAS IT BREACHED. THEY KEEP TELLING ME TO WAIT FOR A REVIEW COMPLETIONS. IF i "have been FOUND to be related to an account beginning with Wholesale Direct Software." SEEMS like a review completion to me. it's VERY CLEAR TO ME THAT IM GETTING THE RUN AROUND. ALL THE WHILE IM LEFT TO WONDER HOW MUCH OF MY INFO HAS BEEN COMPREMISIDED AND IS AMAZON COVERING UP ANYTHING. ALL I WANT WAS A ACTICE SELLER ACCOUNT. NOW IM NERVEROUS AND WATCHING ALL OF MY BANKING AND PERSONAL INFO AND I STILL DONT HAVE AN ACTIVE ACCOUNT. AGAIN, IF SOMEONE FROM AMAZON TELL ME THAT MY ACCOUNT WAS HACKED, THAT MEANS THAT THEY ARE AWARE BUT LEAVING ME IN THE DARK AS TO HOW TO RESOLVE AND THEY KEEP TELLING ME ITS SOMETHING GOING ON WITH THE WEBSITE AS TO WHY THEY CANT ACTIVE AN UPLOAD BUTTON SO I CAN SUBMIT THE POLICE REPORT. THEEN LASTLY, SOMEONE CALLED AND SAID NOT TO GET THE POLICE REPORT BECUSE THEY WILL RESOLVE THE ISSUE. SOMEONE IS EITHER COVERING THERE self OR JUST GIVING ME THE RUNNING AROUND. DO I NEED TO GET A LAWYER? WHATELSE IS GOING ON HERE.
CaseID: 16703838431
I am a new seller whom recently set up a seller account and have never sold. my account was deactivated and i was told that my account may have been hacked and i have been found to be related to an account beginning with Wholesale Direct Software. to get a police report. iVE NEVER HEARD NOR EVER BEEN ATTACHED TO THIS NAME. then i was told that it was a problem with the website and IT WASNT ALLOWING AMAZON TO GIVE THE OPTION FOR ME TO SUBMIT THE POLICE REPORT. THEN I WAS TOLD THAT THEY ARE RESEARCHING AND WORKING TO FIX THE ISSUE. MY ACCOUNT HAS NEVER HAD ANY PROBLEMS AND IVE NEVER SOLD ANYTHING. CAN SOMEONE LOOK INTO THIS ISSUE AND RESOLVE IT. IM NOT GETTING ANYWHERE WITH THE PHONE CALLS. I WAS TOLD BY AMAZON THAT MY ACCOUNT WAS HACKED. THIS IS VERY CONCERNING IF THEY KNOW THIS AND A. WONT TELL ME WHO HACKED IT B. HOW WAS IT BREACHED. THEY KEEP TELLING ME TO WAIT FOR A REVIEW COMPLETIONS. IF i "have been FOUND to be related to an account beginning with Wholesale Direct Software." SEEMS like a review completion to me. it's VERY CLEAR TO ME THAT IM GETTING THE RUN AROUND. ALL THE WHILE IM LEFT TO WONDER HOW MUCH OF MY INFO HAS BEEN COMPREMISIDED AND IS AMAZON COVERING UP ANYTHING. ALL I WANT WAS A ACTICE SELLER ACCOUNT. NOW IM NERVEROUS AND WATCHING ALL OF MY BANKING AND PERSONAL INFO AND I STILL DONT HAVE AN ACTIVE ACCOUNT. AGAIN, IF SOMEONE FROM AMAZON TELL ME THAT MY ACCOUNT WAS HACKED, THAT MEANS THAT THEY ARE AWARE BUT LEAVING ME IN THE DARK AS TO HOW TO RESOLVE AND THEY KEEP TELLING ME ITS SOMETHING GOING ON WITH THE WEBSITE AS TO WHY THEY CANT ACTIVE AN UPLOAD BUTTON SO I CAN SUBMIT THE POLICE REPORT. THEEN LASTLY, SOMEONE CALLED AND SAID NOT TO GET THE POLICE REPORT BECUSE THEY WILL RESOLVE THE ISSUE. SOMEONE IS EITHER COVERING THERE self OR JUST GIVING ME THE RUNNING AROUND. DO I NEED TO GET A LAWYER? WHATELSE IS GOING ON HERE.
CaseID: 16703838431
I am a new seller whom recently set up a seller account and have never sold. my account was deactivated and i was told that my account may have been hacked and i have been found to be related to an account beginning with Wholesale Direct Software. to get a police report. iVE NEVER HEARD NOR EVER BEEN ATTACHED TO THIS NAME. then i was told that it was a problem with the website and IT WASNT ALLOWING AMAZON TO GIVE THE OPTION FOR ME TO SUBMIT THE POLICE REPORT. THEN I WAS TOLD THAT THEY ARE RESEARCHING AND WORKING TO FIX THE ISSUE. MY ACCOUNT HAS NEVER HAD ANY PROBLEMS AND IVE NEVER SOLD ANYTHING. CAN SOMEONE LOOK INTO THIS ISSUE AND RESOLVE IT. IM NOT GETTING ANYWHERE WITH THE PHONE CALLS. I WAS TOLD BY AMAZON THAT MY ACCOUNT WAS HACKED. THIS IS VERY CONCERNING IF THEY KNOW THIS AND A. WONT TELL ME WHO HACKED IT B. HOW WAS IT BREACHED. THEY KEEP TELLING ME TO WAIT FOR A REVIEW COMPLETIONS. IF i "have been FOUND to be related to an account beginning with Wholesale Direct Software." SEEMS like a review completion to me. it's VERY CLEAR TO ME THAT IM GETTING THE RUN AROUND. ALL THE WHILE IM LEFT TO WONDER HOW MUCH OF MY INFO HAS BEEN COMPREMISIDED AND IS AMAZON COVERING UP ANYTHING. ALL I WANT WAS A ACTICE SELLER ACCOUNT. NOW IM NERVEROUS AND WATCHING ALL OF MY BANKING AND PERSONAL INFO AND I STILL DONT HAVE AN ACTIVE ACCOUNT. AGAIN, IF SOMEONE FROM AMAZON TELL ME THAT MY ACCOUNT WAS HACKED, THAT MEANS THAT THEY ARE AWARE BUT LEAVING ME IN THE DARK AS TO HOW TO RESOLVE AND THEY KEEP TELLING ME ITS SOMETHING GOING ON WITH THE WEBSITE AS TO WHY THEY CANT ACTIVE AN UPLOAD BUTTON SO I CAN SUBMIT THE POLICE REPORT. THEEN LASTLY, SOMEONE CALLED AND SAID NOT TO GET THE POLICE REPORT BECUSE THEY WILL RESOLVE THE ISSUE. SOMEONE IS EITHER COVERING THERE self OR JUST GIVING ME THE RUNNING AROUND. DO I NEED TO GET A LAWYER? WHATELSE IS GOING ON HERE.
12 replies
12 replies
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thank you for taking the time to connect with us via the Forums. I can see how upset you are with your account deactivation. Thank you for providing the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
In reviewing the information and the several calls you made. You mentioned in one of your calls, you felt your account may have been compromised. If this is the case, please do follow up with a police report if you feel that is what happened. Please be assured, your Selling Account is secure internally. If you have concern with your bank or other outside service provider, please do follow that up.
Related Account issues are sometimes frustrating to deal with. I also agree that there is not an appeal path showing on your Account Health Page. There is an internal ticket opened to address that technical issue. You will still need to address the Related Account issue. Please review the following information carefully as it will help with your required appeals.
Comply with Amazon’s Multiple Account policy and Address a Multiple Account Policy violation These learning videos may help you understand a little more about your situation.
To address a Related Account issue, there are several different situations you may have, and each different situation has a different dispute requirement. In an effort to confirm you do not recognize the other selling account, here are the questions I would ask:
- Do you have accounts in any other marketplaces?
- Has anyone helped you before with your selling account in any capacity? If yes, What help did they provide?
- Do you use any 3rd party service providers that assist with your selling account? These services may include account creation, inventory management, marketing, fulfillment, logistics, etc. If yes, What type of services did they provide?
- Has anyone else ever accessed your account? Have you shared personal information with friends, family, or third parties?
- Have you asked your employees or those close to you if they have an account with this name?
- Have you helped anyone else with their account or provided services?
- Have you noticed any unauthorized charges? Are you a victim of account compromise or identity theft?
- Does anyone else have financial interest in your account, like an investor or loan partner?
- Have you purchased inventory from another seller or business that partners with Amazon sellers?
By answering these questions, it may help identify the related seller. Keep in mind, there are signals that are connecting you to this other seller. For confidentiality purposes, we are unable to share specific details about how we identified the relationship.
You will need to explain how you could be related, how you broke the signals and be able to prove you are no longer related.
I am willing to assist you in the appeal process. For now, begin to go through this information. If you happen to remember or find some connection you had not considered before, please let me know.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
No Other Marketplace Accounts: I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
No External Assistance: I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
No Shared Personal Information: I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
Unauthorized Bank Activity: While I have noticed unauthorized charges on my bank account in the past, none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No External Financial Interests: No one else has any financial interest in my account, such as an investor or loan partner.
Inventory Purchases: I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business run . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. Unfortunately, The owner passed away last year, and his business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to Arizona, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No one else has any financial interest in my account, such as an investor or loan partner.
I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. That business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to another state, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
Seller_bzebWY3f5vtwv
@April_Amazon are you seeing my reply? it keep telling me that "This post may contain personal data
Please consider removing any personal data" So im not sure its going through
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thanks for using the Forums to get in touch with us. I can see how this is very confusing and frustrating for you.
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
I do not see any personal information now. I believe there was a moderator edit on December 11th removing a personal solicitation from another person. The system may be seeing that. As you know , always remove any emails, telephone numbers and any other personal information prior to posting on the Forums.
Your current requirement is to follow the Performance Notification from December 17, 2024, titled: Important message about your Amazon seller account. This may be helpful: Seller Identity Verification - also Global seller identity verification
- Make sure the information in your Selling Account is current and you have the documentation to verify all your business information.
Once you complete the verification successfully, you will then address the Related Account violation. You will receive a Performance Notification with the name of the Related Account. That may help you address that violation.
For now, please focus on completing the virtual identity verification over a video interview.
If you require additional guidance for anything, please reach back out.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
any update? i have not heard back from anyone since my verification passed
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thank you for taking the time to connect with us via the Forums. I can see how upset you are with your account deactivation. Thank you for providing the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
In reviewing the information and the several calls you made. You mentioned in one of your calls, you felt your account may have been compromised. If this is the case, please do follow up with a police report if you feel that is what happened. Please be assured, your Selling Account is secure internally. If you have concern with your bank or other outside service provider, please do follow that up.
Related Account issues are sometimes frustrating to deal with. I also agree that there is not an appeal path showing on your Account Health Page. There is an internal ticket opened to address that technical issue. You will still need to address the Related Account issue. Please review the following information carefully as it will help with your required appeals.
Comply with Amazon’s Multiple Account policy and Address a Multiple Account Policy violation These learning videos may help you understand a little more about your situation.
To address a Related Account issue, there are several different situations you may have, and each different situation has a different dispute requirement. In an effort to confirm you do not recognize the other selling account, here are the questions I would ask:
- Do you have accounts in any other marketplaces?
- Has anyone helped you before with your selling account in any capacity? If yes, What help did they provide?
- Do you use any 3rd party service providers that assist with your selling account? These services may include account creation, inventory management, marketing, fulfillment, logistics, etc. If yes, What type of services did they provide?
- Has anyone else ever accessed your account? Have you shared personal information with friends, family, or third parties?
- Have you asked your employees or those close to you if they have an account with this name?
- Have you helped anyone else with their account or provided services?
- Have you noticed any unauthorized charges? Are you a victim of account compromise or identity theft?
- Does anyone else have financial interest in your account, like an investor or loan partner?
- Have you purchased inventory from another seller or business that partners with Amazon sellers?
By answering these questions, it may help identify the related seller. Keep in mind, there are signals that are connecting you to this other seller. For confidentiality purposes, we are unable to share specific details about how we identified the relationship.
You will need to explain how you could be related, how you broke the signals and be able to prove you are no longer related.
I am willing to assist you in the appeal process. For now, begin to go through this information. If you happen to remember or find some connection you had not considered before, please let me know.
I look forward to your response. Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thank you for taking the time to connect with us via the Forums. I can see how upset you are with your account deactivation. Thank you for providing the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
In reviewing the information and the several calls you made. You mentioned in one of your calls, you felt your account may have been compromised. If this is the case, please do follow up with a police report if you feel that is what happened. Please be assured, your Selling Account is secure internally. If you have concern with your bank or other outside service provider, please do follow that up.
Related Account issues are sometimes frustrating to deal with. I also agree that there is not an appeal path showing on your Account Health Page. There is an internal ticket opened to address that technical issue. You will still need to address the Related Account issue. Please review the following information carefully as it will help with your required appeals.
Comply with Amazon’s Multiple Account policy and Address a Multiple Account Policy violation These learning videos may help you understand a little more about your situation.
To address a Related Account issue, there are several different situations you may have, and each different situation has a different dispute requirement. In an effort to confirm you do not recognize the other selling account, here are the questions I would ask:
- Do you have accounts in any other marketplaces?
- Has anyone helped you before with your selling account in any capacity? If yes, What help did they provide?
- Do you use any 3rd party service providers that assist with your selling account? These services may include account creation, inventory management, marketing, fulfillment, logistics, etc. If yes, What type of services did they provide?
- Has anyone else ever accessed your account? Have you shared personal information with friends, family, or third parties?
- Have you asked your employees or those close to you if they have an account with this name?
- Have you helped anyone else with their account or provided services?
- Have you noticed any unauthorized charges? Are you a victim of account compromise or identity theft?
- Does anyone else have financial interest in your account, like an investor or loan partner?
- Have you purchased inventory from another seller or business that partners with Amazon sellers?
By answering these questions, it may help identify the related seller. Keep in mind, there are signals that are connecting you to this other seller. For confidentiality purposes, we are unable to share specific details about how we identified the relationship.
You will need to explain how you could be related, how you broke the signals and be able to prove you are no longer related.
I am willing to assist you in the appeal process. For now, begin to go through this information. If you happen to remember or find some connection you had not considered before, please let me know.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
No Other Marketplace Accounts: I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
No External Assistance: I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
No Shared Personal Information: I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
Unauthorized Bank Activity: While I have noticed unauthorized charges on my bank account in the past, none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No External Financial Interests: No one else has any financial interest in my account, such as an investor or loan partner.
Inventory Purchases: I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business run . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. Unfortunately, The owner passed away last year, and his business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to Arizona, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
No Other Marketplace Accounts: I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
No External Assistance: I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
No Shared Personal Information: I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
Unauthorized Bank Activity: While I have noticed unauthorized charges on my bank account in the past, none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No External Financial Interests: No one else has any financial interest in my account, such as an investor or loan partner.
Inventory Purchases: I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business run . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. Unfortunately, The owner passed away last year, and his business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to Arizona, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No one else has any financial interest in my account, such as an investor or loan partner.
I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. That business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to another state, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
I would like to provide detailed information to clarify my situation and facilitate the reactivation process.
I confirm that I do not have, nor have I ever had, an account with any other Amazon marketplace.
I have never received help from any third-party service providers, friends, or family members with my Amazon Seller account. To my knowledge, no one has accessed my account without my authorization.
I have never shared my amazon personal account details with anyone, including friends, family, or third parties.
none of these charges were related to Amazon. When my account was compromised, I canceled the affected cards and replaced them. Unfortunately, I do not have detailed records of those incidents.
No one else has any financial interest in my account, such as an investor or loan partner.
I have not purchased inventory from another seller. Recently, I started an AutoDS account and was approved for the Amazon Brand Registry under the referenced case number.
The only possible connection I can think of, however unlikely, dates back over 10 years. At that time, I shared an office building in Mississippi with a computer repair business . He occasionally repaired my computer, and I recall that he may have installed software or sold software to others. That business has been closed for years.
To be clear, I was never in a business partnership or personal relationship with this company. I have since moved to another state, and any connection I had with him ended over a decade ago. While I cannot verify whether his activities could have impacted my account, I assure you that I was not involved in or aware of any misuse of my information. I literally only thought of that as im responding to you now.
If further proof is required to demonstrate my independence from any past connections, with a computer repair guy and his company or the company named Wholesale Direct Software . please let me know. I am more than willing to provide documentation showing my current location. However, I hope this explanation clarifies that I had no involvement in any unauthorized activities nor any known connection with this company. Unless this was a company named used by the computer repair guy, AGAIN, i have never heard NOR knowingly BEEN AFFILIATED IN ANY WAY WITH A company called Wholesale Direct Software. This would be the only thing i remember that could be a possibility or a connection that i did not consider before. If this would classify as a hack I can file a police report that my account was hacked but as you stated, there is some technical issue so there is no appeal path showing on your Account Health Page meaning i would not be able to submit that report. Can i submit it here?
Please let me know if there is any additional information I can provide to help resolve this matter.
Thank you for your time and consideration.
Seller_bzebWY3f5vtwv
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
Seller_bzebWY3f5vtwv
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
Seller_bzebWY3f5vtwv
@April_Amazon are you seeing my reply? it keep telling me that "This post may contain personal data
Please consider removing any personal data" So im not sure its going through
Seller_bzebWY3f5vtwv
@April_Amazon are you seeing my reply? it keep telling me that "This post may contain personal data
Please consider removing any personal data" So im not sure its going through
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thanks for using the Forums to get in touch with us. I can see how this is very confusing and frustrating for you.
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
I do not see any personal information now. I believe there was a moderator edit on December 11th removing a personal solicitation from another person. The system may be seeing that. As you know , always remove any emails, telephone numbers and any other personal information prior to posting on the Forums.
Your current requirement is to follow the Performance Notification from December 17, 2024, titled: Important message about your Amazon seller account. This may be helpful: Seller Identity Verification - also Global seller identity verification
- Make sure the information in your Selling Account is current and you have the documentation to verify all your business information.
Once you complete the verification successfully, you will then address the Related Account violation. You will receive a Performance Notification with the name of the Related Account. That may help you address that violation.
For now, please focus on completing the virtual identity verification over a video interview.
If you require additional guidance for anything, please reach back out.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_bzebWY3f5vtwv,
Thanks for using the Forums to get in touch with us. I can see how this is very confusing and frustrating for you.
i'm not sure why it keeps saying "This post may contain personal data
Please consider removing any personal data"
I do not see any personal information now. I believe there was a moderator edit on December 11th removing a personal solicitation from another person. The system may be seeing that. As you know , always remove any emails, telephone numbers and any other personal information prior to posting on the Forums.
Your current requirement is to follow the Performance Notification from December 17, 2024, titled: Important message about your Amazon seller account. This may be helpful: Seller Identity Verification - also Global seller identity verification
- Make sure the information in your Selling Account is current and you have the documentation to verify all your business information.
Once you complete the verification successfully, you will then address the Related Account violation. You will receive a Performance Notification with the name of the Related Account. That may help you address that violation.
For now, please focus on completing the virtual identity verification over a video interview.
If you require additional guidance for anything, please reach back out.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
On December 17, 2024, i completed and passed the virtual identity verification over a video interview. i've been told that my id verification was successful. On December 17th 2024, you said that i will receive the name of the related account. ARE WE BACK TO SQAURE 1 because ON NOVEMBER 17 2024 i'd already received the name of the "Related Account". There is STILL no appeal path showing on my Account Health Page. ARE WE JUST GOING AROUND IN CIRCLES HERE due to the technical issue on amazon's side that wont allow an appeal path to be implemented ? It's hard for me to believe that a billion dollar company wouldn't have this simple technical issue fixed this by now or at the very least provide a way to address this. i have not received any instructions on how to address the Related Account violation. nor is any violation showing in my seller account . I will add that during the call, it appears that the bank information in the seller account was not mine and on December 17 2024, i was told by Dharani, with Amazon Account Health Support, to not replace it with my correct info and to wait to here back something within a few hrs. that was 12-17-2024. i have not heard back from anyone regarding either matter. Can you look into this and actually help me activate my account. Again, it just appears we are going around in circles. With no path nor alterative path to explain how i could or could not be related, nor how I broke the signals NOR be able to prove I am no longer related. Ive never heard of the related account and i have no way of explaining/ submitting anything from my seller dashboard due to a so called tech issue on amazon's side. NO ONE ELSE IS EXPERIENCDING THIS TECH ISSUE. Is there more to this issue with my account hack or amazon breach? All im trying to do is activate my account Thanks
Seller_bzebWY3f5vtwv
any update? i have not heard back from anyone since my verification passed
Seller_bzebWY3f5vtwv
any update? i have not heard back from anyone since my verification passed
