Wondering if anyone else has had a false counterfeit claim made against them.

I received one today saying I was selling counterfeit candy?

I have all required documentation and it is as legit as can be, but it is concerning how easy it is to file a counterfeit claim and possible close someone's account/ruin their livelihood.

With over 20 years of experience in retail, specializing in officially licensed merchandise, we were disheartened to receive a defamatory feedback from a customer falsely claiming the item we sold was counterfeit.

The authenticity complaint was removed from our account after we provided invoices and supporting evidence. However, the defamatory feedback remained and has negatively impacted sales.

I have contacted Amazon regarding feedback removal, but was told it does not meet removal guidelines. (Case ID 16479199241)

I believe Amazon's feedback removal guidelines should include provisions for defamatory feedback, especially when proven to be a false claim. Even Seller Performance apologized for the inconvenience after clearing us, yet the defamatory feedback remains. While it’s against the rules to include personally identifiable information in feedback, defamatory counterfeit claims are apparently allowed by Amazon to remain public. How is this fair to the seller? The customer's false claim constitutes libel per se, falsely accusing my company of the criminal activity of selling counterfeit merchandise.

Additionally, it is suspicious that this customer left the false counterfeit claim not only in seller feedback but also as a product review. The product review has been removed, as Amazon prohibits defamatory content there. Notably, the customer did not return the item.

It's time to add "false counterfeit defamatory feedback, to the list of feedback removal guidelines or a strike through, simply stating "Amazon has reviewed seller account and decided Seller may continue to offer item."

I have a third party seller who is stating that we are selling a counterfeit item which is an AMANA Distinctions PTAC. I have submitted invoices, our manufacturer rep information, parent company information to verify with manufacturer. We sometimes get reinstatement for an item and sometimes don't. We sell a large volume through other platforms and decided to add them on Amazon.

What's concerning is the seller (third party like us) that is filing the counterfeit without test buy is submitting a false trademark number and Amazon is not investigating it. Sometimes it's their LOGO TRADEMARK which is not AMANA or it's the item ASIN. But nobody checks the trademark and takes their word for it. I don't know if this is BRAND REGISTRY that looks at the APPEAL but they are not doing due diligence and allowing third party sellers to damage other third party sellers against Amazon Policy. Is this not a policy anymore?

I have 13 CASES regarding this and went to report abuse multiple times, and tried to submit seller to seller abuse multiple times and not able to get anywhere, the fields either don't work: such as ORDER ID = NA or I get an email response stating a claim can't be filed because there are no claims? What?

OFF TOPIC KINDA-

I have in the past had trademarks submitted through a different company which I own and had Amazon state they needed a letter of authorization and invoice to prove I owned it. So I wrote a letter to myself and submitted an invoice to myself and they said they needed more information because they couldn't verify I owned it. I think I even submitted my driver's license with other documentation. I believe their BRAND REGISTRY has major, major issues that is hurting companies and need to be addressed.

Regards