False counterfeit claims without test buy.
I have a third party seller who is stating that we are selling a counterfeit item which is an AMANA Distinctions PTAC. I have submitted invoices, our manufacturer rep information, parent company information to verify with manufacturer. We sometimes get reinstatement for an item and sometimes don't. We sell a large volume through other platforms and decided to add them on Amazon.
What's concerning is the seller (third party like us) that is filing the counterfeit without test buy is submitting a false trademark number and Amazon is not investigating it. Sometimes it's their LOGO TRADEMARK which is not AMANA or it's the item ASIN. But nobody checks the trademark and takes their word for it. I don't know if this is BRAND REGISTRY that looks at the APPEAL but they are not doing due diligence and allowing third party sellers to damage other third party sellers against Amazon Policy. Is this not a policy anymore?
I have 13 CASES regarding this and went to report abuse multiple times, and tried to submit seller to seller abuse multiple times and not able to get anywhere, the fields either don't work: such as ORDER ID = NA or I get an email response stating a claim can't be filed because there are no claims? What?
OFF TOPIC KINDA-
I have in the past had trademarks submitted through a different company which I own and had Amazon state they needed a letter of authorization and invoice to prove I owned it. So I wrote a letter to myself and submitted an invoice to myself and they said they needed more information because they couldn't verify I owned it. I think I even submitted my driver's license with other documentation. I believe their BRAND REGISTRY has major, major issues that is hurting companies and need to be addressed.
Regards
False counterfeit claims without test buy.
I have a third party seller who is stating that we are selling a counterfeit item which is an AMANA Distinctions PTAC. I have submitted invoices, our manufacturer rep information, parent company information to verify with manufacturer. We sometimes get reinstatement for an item and sometimes don't. We sell a large volume through other platforms and decided to add them on Amazon.
What's concerning is the seller (third party like us) that is filing the counterfeit without test buy is submitting a false trademark number and Amazon is not investigating it. Sometimes it's their LOGO TRADEMARK which is not AMANA or it's the item ASIN. But nobody checks the trademark and takes their word for it. I don't know if this is BRAND REGISTRY that looks at the APPEAL but they are not doing due diligence and allowing third party sellers to damage other third party sellers against Amazon Policy. Is this not a policy anymore?
I have 13 CASES regarding this and went to report abuse multiple times, and tried to submit seller to seller abuse multiple times and not able to get anywhere, the fields either don't work: such as ORDER ID = NA or I get an email response stating a claim can't be filed because there are no claims? What?
OFF TOPIC KINDA-
I have in the past had trademarks submitted through a different company which I own and had Amazon state they needed a letter of authorization and invoice to prove I owned it. So I wrote a letter to myself and submitted an invoice to myself and they said they needed more information because they couldn't verify I owned it. I think I even submitted my driver's license with other documentation. I believe their BRAND REGISTRY has major, major issues that is hurting companies and need to be addressed.
Regards
21 replies
Dougal_Amazon
Hello @Seller_jBGG4Dral7u6p,
My name is Dougal from the Community Manager Team and I can take a closer look into this. Please, can you provide at least 1 of the cases you mentioned? Whichever one has the most relevant information to the issue you raised here.
I will need to take a much closer look into this. I will say that there are instances where Brand Owners authorize 3rd party sellers to list specific products under that Sellers brand name. These are super unique, but they do happen with the appropriate Letter of Authorization.
I look forward to diving deeper into this.
Best, Dougal
Seller_CW0P5hgbsiqWX
How about that. All it takes is one person to file an infringement report on your product, and the bot shuts it down. Look at the form to report infringements. It is easily found in the Help Section. Any person can call themselves an Agent and product contact information, and your product is gone.
Here's our story.
We own retail stores and have many accounts with manufacturers and most of our accounts have a company Rep that handles our account. When receiving an Infringement on one of the products we sell, I talked to Our Rep about the infringement. They knew nothing of the claim or the person whose name was on the Amazon email. So, we looked deeper into the name Amazon supplied as the contact person. And…. This is what we found.
Looking up the name and business on contact line, we found a one-page ad for their "so called" law firm. Their specialty is resolving infringement claims at Amazon. So, we contacted them. For $1000 sent by money order or Western Union, they would provide what Amazon needs, and for an additional $500 they will fix everything with the manufacturer. When I asked if they needed my company account number and company's Rep name, they said no, they have it on file because they are the ones who hired us. So, I asked then to tell it to me the account number, after all it was right in front of them, and they said they would AFTER I paid the Correction fees. Then they asked me what item this was in reference to, and I gave them a WRONG AMAZON ASIN number, and they SAID, "Yes, that in the product in question. It is a scan for sure. Then I said my company Rep looked into this situation and said it was falsely made, you said you have his name, right? He hung up the phone.
Now, things get worse. I send all my documentation to Amazon for the product involved, and Amazon responds, that is not good enough, the retraction has to come from the Law Firm who made the claim, Which, of course, is the ACTUAL SCAMMER.
As I've said for quite a few years now, infringement claims are out of control on Amazon.
Seller_24FzucbyGtgZS
Nobody on this forum will be able to help you.
File for arbitration.
False counterfeit claims without test buy.
I have a third party seller who is stating that we are selling a counterfeit item which is an AMANA Distinctions PTAC. I have submitted invoices, our manufacturer rep information, parent company information to verify with manufacturer. We sometimes get reinstatement for an item and sometimes don't. We sell a large volume through other platforms and decided to add them on Amazon.
What's concerning is the seller (third party like us) that is filing the counterfeit without test buy is submitting a false trademark number and Amazon is not investigating it. Sometimes it's their LOGO TRADEMARK which is not AMANA or it's the item ASIN. But nobody checks the trademark and takes their word for it. I don't know if this is BRAND REGISTRY that looks at the APPEAL but they are not doing due diligence and allowing third party sellers to damage other third party sellers against Amazon Policy. Is this not a policy anymore?
I have 13 CASES regarding this and went to report abuse multiple times, and tried to submit seller to seller abuse multiple times and not able to get anywhere, the fields either don't work: such as ORDER ID = NA or I get an email response stating a claim can't be filed because there are no claims? What?
OFF TOPIC KINDA-
I have in the past had trademarks submitted through a different company which I own and had Amazon state they needed a letter of authorization and invoice to prove I owned it. So I wrote a letter to myself and submitted an invoice to myself and they said they needed more information because they couldn't verify I owned it. I think I even submitted my driver's license with other documentation. I believe their BRAND REGISTRY has major, major issues that is hurting companies and need to be addressed.
Regards
False counterfeit claims without test buy.
I have a third party seller who is stating that we are selling a counterfeit item which is an AMANA Distinctions PTAC. I have submitted invoices, our manufacturer rep information, parent company information to verify with manufacturer. We sometimes get reinstatement for an item and sometimes don't. We sell a large volume through other platforms and decided to add them on Amazon.
What's concerning is the seller (third party like us) that is filing the counterfeit without test buy is submitting a false trademark number and Amazon is not investigating it. Sometimes it's their LOGO TRADEMARK which is not AMANA or it's the item ASIN. But nobody checks the trademark and takes their word for it. I don't know if this is BRAND REGISTRY that looks at the APPEAL but they are not doing due diligence and allowing third party sellers to damage other third party sellers against Amazon Policy. Is this not a policy anymore?
I have 13 CASES regarding this and went to report abuse multiple times, and tried to submit seller to seller abuse multiple times and not able to get anywhere, the fields either don't work: such as ORDER ID = NA or I get an email response stating a claim can't be filed because there are no claims? What?
OFF TOPIC KINDA-
I have in the past had trademarks submitted through a different company which I own and had Amazon state they needed a letter of authorization and invoice to prove I owned it. So I wrote a letter to myself and submitted an invoice to myself and they said they needed more information because they couldn't verify I owned it. I think I even submitted my driver's license with other documentation. I believe their BRAND REGISTRY has major, major issues that is hurting companies and need to be addressed.
Regards
False counterfeit claims without test buy.
I have a third party seller who is stating that we are selling a counterfeit item which is an AMANA Distinctions PTAC. I have submitted invoices, our manufacturer rep information, parent company information to verify with manufacturer. We sometimes get reinstatement for an item and sometimes don't. We sell a large volume through other platforms and decided to add them on Amazon.
What's concerning is the seller (third party like us) that is filing the counterfeit without test buy is submitting a false trademark number and Amazon is not investigating it. Sometimes it's their LOGO TRADEMARK which is not AMANA or it's the item ASIN. But nobody checks the trademark and takes their word for it. I don't know if this is BRAND REGISTRY that looks at the APPEAL but they are not doing due diligence and allowing third party sellers to damage other third party sellers against Amazon Policy. Is this not a policy anymore?
I have 13 CASES regarding this and went to report abuse multiple times, and tried to submit seller to seller abuse multiple times and not able to get anywhere, the fields either don't work: such as ORDER ID = NA or I get an email response stating a claim can't be filed because there are no claims? What?
OFF TOPIC KINDA-
I have in the past had trademarks submitted through a different company which I own and had Amazon state they needed a letter of authorization and invoice to prove I owned it. So I wrote a letter to myself and submitted an invoice to myself and they said they needed more information because they couldn't verify I owned it. I think I even submitted my driver's license with other documentation. I believe their BRAND REGISTRY has major, major issues that is hurting companies and need to be addressed.
Regards
21 replies
21 replies
Dougal_Amazon
Hello @Seller_jBGG4Dral7u6p,
My name is Dougal from the Community Manager Team and I can take a closer look into this. Please, can you provide at least 1 of the cases you mentioned? Whichever one has the most relevant information to the issue you raised here.
I will need to take a much closer look into this. I will say that there are instances where Brand Owners authorize 3rd party sellers to list specific products under that Sellers brand name. These are super unique, but they do happen with the appropriate Letter of Authorization.
I look forward to diving deeper into this.
Best, Dougal
Seller_CW0P5hgbsiqWX
How about that. All it takes is one person to file an infringement report on your product, and the bot shuts it down. Look at the form to report infringements. It is easily found in the Help Section. Any person can call themselves an Agent and product contact information, and your product is gone.
Here's our story.
We own retail stores and have many accounts with manufacturers and most of our accounts have a company Rep that handles our account. When receiving an Infringement on one of the products we sell, I talked to Our Rep about the infringement. They knew nothing of the claim or the person whose name was on the Amazon email. So, we looked deeper into the name Amazon supplied as the contact person. And…. This is what we found.
Looking up the name and business on contact line, we found a one-page ad for their "so called" law firm. Their specialty is resolving infringement claims at Amazon. So, we contacted them. For $1000 sent by money order or Western Union, they would provide what Amazon needs, and for an additional $500 they will fix everything with the manufacturer. When I asked if they needed my company account number and company's Rep name, they said no, they have it on file because they are the ones who hired us. So, I asked then to tell it to me the account number, after all it was right in front of them, and they said they would AFTER I paid the Correction fees. Then they asked me what item this was in reference to, and I gave them a WRONG AMAZON ASIN number, and they SAID, "Yes, that in the product in question. It is a scan for sure. Then I said my company Rep looked into this situation and said it was falsely made, you said you have his name, right? He hung up the phone.
Now, things get worse. I send all my documentation to Amazon for the product involved, and Amazon responds, that is not good enough, the retraction has to come from the Law Firm who made the claim, Which, of course, is the ACTUAL SCAMMER.
As I've said for quite a few years now, infringement claims are out of control on Amazon.
Seller_24FzucbyGtgZS
Nobody on this forum will be able to help you.
File for arbitration.
Dougal_Amazon
Hello @Seller_jBGG4Dral7u6p,
My name is Dougal from the Community Manager Team and I can take a closer look into this. Please, can you provide at least 1 of the cases you mentioned? Whichever one has the most relevant information to the issue you raised here.
I will need to take a much closer look into this. I will say that there are instances where Brand Owners authorize 3rd party sellers to list specific products under that Sellers brand name. These are super unique, but they do happen with the appropriate Letter of Authorization.
I look forward to diving deeper into this.
Best, Dougal
Dougal_Amazon
Hello @Seller_jBGG4Dral7u6p,
My name is Dougal from the Community Manager Team and I can take a closer look into this. Please, can you provide at least 1 of the cases you mentioned? Whichever one has the most relevant information to the issue you raised here.
I will need to take a much closer look into this. I will say that there are instances where Brand Owners authorize 3rd party sellers to list specific products under that Sellers brand name. These are super unique, but they do happen with the appropriate Letter of Authorization.
I look forward to diving deeper into this.
Best, Dougal
Seller_CW0P5hgbsiqWX
How about that. All it takes is one person to file an infringement report on your product, and the bot shuts it down. Look at the form to report infringements. It is easily found in the Help Section. Any person can call themselves an Agent and product contact information, and your product is gone.
Here's our story.
We own retail stores and have many accounts with manufacturers and most of our accounts have a company Rep that handles our account. When receiving an Infringement on one of the products we sell, I talked to Our Rep about the infringement. They knew nothing of the claim or the person whose name was on the Amazon email. So, we looked deeper into the name Amazon supplied as the contact person. And…. This is what we found.
Looking up the name and business on contact line, we found a one-page ad for their "so called" law firm. Their specialty is resolving infringement claims at Amazon. So, we contacted them. For $1000 sent by money order or Western Union, they would provide what Amazon needs, and for an additional $500 they will fix everything with the manufacturer. When I asked if they needed my company account number and company's Rep name, they said no, they have it on file because they are the ones who hired us. So, I asked then to tell it to me the account number, after all it was right in front of them, and they said they would AFTER I paid the Correction fees. Then they asked me what item this was in reference to, and I gave them a WRONG AMAZON ASIN number, and they SAID, "Yes, that in the product in question. It is a scan for sure. Then I said my company Rep looked into this situation and said it was falsely made, you said you have his name, right? He hung up the phone.
Now, things get worse. I send all my documentation to Amazon for the product involved, and Amazon responds, that is not good enough, the retraction has to come from the Law Firm who made the claim, Which, of course, is the ACTUAL SCAMMER.
As I've said for quite a few years now, infringement claims are out of control on Amazon.
Seller_CW0P5hgbsiqWX
How about that. All it takes is one person to file an infringement report on your product, and the bot shuts it down. Look at the form to report infringements. It is easily found in the Help Section. Any person can call themselves an Agent and product contact information, and your product is gone.
Here's our story.
We own retail stores and have many accounts with manufacturers and most of our accounts have a company Rep that handles our account. When receiving an Infringement on one of the products we sell, I talked to Our Rep about the infringement. They knew nothing of the claim or the person whose name was on the Amazon email. So, we looked deeper into the name Amazon supplied as the contact person. And…. This is what we found.
Looking up the name and business on contact line, we found a one-page ad for their "so called" law firm. Their specialty is resolving infringement claims at Amazon. So, we contacted them. For $1000 sent by money order or Western Union, they would provide what Amazon needs, and for an additional $500 they will fix everything with the manufacturer. When I asked if they needed my company account number and company's Rep name, they said no, they have it on file because they are the ones who hired us. So, I asked then to tell it to me the account number, after all it was right in front of them, and they said they would AFTER I paid the Correction fees. Then they asked me what item this was in reference to, and I gave them a WRONG AMAZON ASIN number, and they SAID, "Yes, that in the product in question. It is a scan for sure. Then I said my company Rep looked into this situation and said it was falsely made, you said you have his name, right? He hung up the phone.
Now, things get worse. I send all my documentation to Amazon for the product involved, and Amazon responds, that is not good enough, the retraction has to come from the Law Firm who made the claim, Which, of course, is the ACTUAL SCAMMER.
As I've said for quite a few years now, infringement claims are out of control on Amazon.
Seller_24FzucbyGtgZS
Nobody on this forum will be able to help you.
File for arbitration.
Seller_24FzucbyGtgZS
Nobody on this forum will be able to help you.
File for arbitration.
