A customer mistakenly left a 1-star review on my ASIN B0DJ7ZVL73 with an image and description of a different product he purchased. This review does not apply to my item, but it’s misleading other buyers and hurting my sales. I reported it to Amazon, but Seller Support has told me there is nothing I can do. I find this frustrating and unfair. I’m reaching out here to see if anyone knows how I can escalate this to the right team.

The customer left a 1-star review referencing order ID 114-7683037-91445853, which does not correspond to our order ID 114-3464076-1113061. It appears the buyer intended to leave feedback for a different seller. We had nothing to do with the order mentioned in the 1-star feedback.

It seems the customer was upset because another order of theirs was canceled. However, we shipped their order promptly. It looks like they confused our transaction with a different one and left a 1-star review for the wrong seller.

We contacted Seller Support regarding this, but our request was automatically rejected because it doesn’t meet Amazon’s feedback removal criteria

I need help with a 1-star review on my ASIN B0DJ7ZVL73. The review includes an image of a completely different product that I do not sell, meaning the buyer mistakenly left it on my listing. This is misleading and affecting my sales. I reported it, but Amazon Seller Support has told me there’s nothing else I can do. I’m hoping someone here can guide me to the right team that can help get this incorrect review removed