Countries
Read only
1 star feedback for the wrong item
A customer mistakenly left a 1-star review on my ASIN B0DJ7ZVL73 with an image and description of a different product he purchased. This review does not apply to my item, but it’s misleading other buyers and hurting my sales. I reported it to Amazon, but Seller Support has told me there is nothing I can do. I find this frustrating and unfair. I’m reaching out here to see if anyone knows how I can escalate this to the right team.
2 replies
Manny_Amazon
Hello @Seller_t5Af7JT4MOwCt,
Thanks for posting here. In instances of inauthentic reviews, you can report it to the Amazon Community team using the new information I've provided in 🚨[Process Update] - Reporting Product Reviews🚨.
If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know and I'll look into escalation options.
Regards,
- Manny
Manny_Amazon
Hello @Seller_t5Af7JT4MOwCt,
I believe you created several duplicate discussions after you posted the first thread HERE regarding the same topic.
Please only create one thread per question as it can create confusion and duplicate work for the Support Staff. Additionally, creating multiple threads on the same topic could be seen as spam on the forums and go against forums guidelines.
I will be closing out this thread in order to avoid duplicative work. Any additional updates will be provided on the original post HERE.
Regards,
- Manny
Similar Discussions
