I sell decals, and since the post office changed all the rules for tracking, I've had to resort to shipping without tracking. All my products are under $10, so the Amazon rules allow me to do this. This week I found out that Amazon has been sending emails to my customers telling them their orders are lost in the mail. Again, there is no tracking on the orders. I know this is happening because some of my customers have contacted me telling me that they received their order and to stop asking if they got it. So I told one of them it wasn't me sending the emails and asked her what was going on. After she had already received her order, Amazon sent her several messages saying her package was still on its way and she sent me screen shots showing Amazon marked her package as lost in the mail.

So I contacted Seller Support and their excuse was her Amazon app must be malfunctioning. I don't think that is true. Especially since this isn't the only customer who has messaged me to tell me they got their package and to stop asking if they got it. This customer is just the only one who was willing to send me screenshots to show what happened.

All this got me to realizing that even though I send all my orders across all platforms the same way, only on Amazon do I get several customers a day requesting refunds for non-delivery. On every other platform - Etsy, eBay, Walmart, etc. - I have maybe one or two orders a month that did not arrive. But it's a chronic problem on Amazon. Now I think I know why. It's not that they are not being delivered at an amazingly less rate than on other platforms. It's that Amazon is telling them it has not been delivered and they are entitled to a refund as a result, basically encouraging people to defraud a seller.