Is there an online chat where I can talk to support? I don't want to talk to a robot, but to a human who provides 24/7 support.

I can use my email and password to access Amazon (mostly it's buyer account). But I can not access my seller central account, neither can not access the caselog .

I tried to open multi cases , but failed to get a real hlep from Amazon seller support team.

Case ID 15712030561 said my Seller Identity Verification (SIV) process is incomplete. but I can not access seller central account to upload the request docs, neither get any advise from Amazon for "Your Amazon Seller Central account registration information needs correction.".

Case ID 15733189011 said : "I was unable to relate a selling account for the email address from which you sent your message" and ask me to change login email address, but the question is I even can not login in my seller central account, it's not available for me to change my login email.

I am here to see if any one who has simiar question and try to see if I can find some real help from Amazon team.

tks and br

but st

I got late shipment 25% against to policy of Amazon who allowed 4%

However, the fact is that on 8 Aug, I can not access to my dashboard to print packing slip due to Amazon request for verify and I send my ID and I got the answer that my case under review and I will get a reply within 24 hours till next day. I got the confirmation that I can access and I follow the link to access.

Unfortunately, I can not get OTP from my phone and I try to get in touc with Amazon on 9 Aug that they send to concern department to checking and I will get a reply within 24 - 48 hours

I am waiting till Monday Aug 12 but still no any email came in so I get in touch again with support

and they confirm my case pass to Account Specialist for checking and expect reply with 24 hours.

I keep waiting and case open 3 time till on 15 Aug, I got email confirm and I can access.

With an immeidately, I have to start and shipped all 9 pending order and after shipped and giving tracking each shipment complete. My dashboard show AHR Late Shipment and remark account at risk.

I try to get in touch and explain the situation that late shipment occur due to Amazon under checking and I can not access and only wait.

With this issued, if delayed of shipment occur due to Amazon under checking and fixed till I can not access. Is this seller fault? Can Amazon return my AHR back to normal due to before late shipment my score are at 248.

Your kind educated or any comment and suggestion are highly appreciated

Best regards