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Account deactivated requesting proof of ownership, but items were generic
Received a request for proof of purchased items but the items sold were generic. One of the items was somehow attached as being a spongebob brand, but had nothing to do with spongebob. So now my account is deactivated with what seems to be no way to appeal.
Besides some old stock I purchased, I print my own items and they aren't related to any brand. Where do I go from here?
2 replies
Seller_rI7BZIczK8iAC
Ownership doesn't mean that the products have to be necessaryly branded. Also a generic product was bought somewhere, or in your case, produced by yourself. For the purchased units you have to provide at least an invoice and for the products you produce you describe how you produce them and provide the invoices for the material you use for the production.
The best is you copy paste here the message from Amazon. It is not clear for us what they ask from you.
Seller_kIukTwdhvntAp
"One of the items was somehow attached as being a spongebob brand,"
"Besides some old stock I purchased, I print my own items and they aren't related to any brand."
In addition to what @Seller_rI7BZIczK8iAChas stated, did YOU create the ASIN for the one that "was somehow attached as being a spongebob brand"?
Sellers are held responsible for how they create or add themselves onto existing ASINs. If you jumped on an ASIN that had the SpongeBob brand on it you made an error that could be fatal to your account.
When you say you print your own items are you using public images that are NOT covered by IP, or are you (perhaps unintentionally) using protected designs?
ALSO, you may have missed the insane Amazon "generic is a brand" notices!
NEW GENERIC POLICY
Look for the October 6th 2023 story in the Amazon NEWS section titled "Update on listing generic products".
They have now decided that 'generic' is a BRAND!
To quote the lunacy and emphasis added by me because Amazon was apparently too embarrassed to point out the protections they are now giving to no name "stuff".
EMPHASIS ADDED FOR THE LUNATIC PORTIONS!
"Generic products are unbranded products that do not belong to any identifiable brand, and should use the string “generic” for the brand name field when creating a new listing. If you create a new product listing with the brand name “generic” or its local translation, other sellers won’t be able to make product detail page changes or add offers.
This helps customers differentiate among similar-looking generic products.
If you try to change a product detail page for or add offers on another seller’s generic product, you’ll receive a listing error. You will then be guided to create a new product in Add Products.
The Brand Name policy continues to apply to all products.
NOTE -- while it claims that you will receive a warning or "listing error" if you are trying to list on one that you shouldn't, there have been reports on the Forum that this is NOT the case and sellers have claimed they were suspended after NOT receiving any notice!
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