Seller Support is not answering any of my reimbursement inbound cases.

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Seller_yJkG9O1YI8JVY

Seller Support is not answering any of my reimbursement inbound cases.

I have opened numerous inbound discrepancy cases with full documentation to try to get my inventory reimbursed or found but seller support has been ignoring and not responding to ANY of my cases. Some dating back to being opened and constantly bumped since the beginning of December. I need any support on this and the proper teams contacted please.

16890609931 - 12/22 no response

16891011191 - 12/22 no response

16871128401 - 12/19 no response

16808885761 - 12/09 no response

16950954091 - 1/02 no response

16950995461 - 1/02 no response

16950941931 - 1/02 no response

16944021881 - 1/02 no response

16950995461 - 1/02 no response

@Josh_Amazon

@Nano_Amazon

@LeviDylan_Amazon

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5 replies
Tags:Lost shipment
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5 replies
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Seller_eO3hX6j49yZu2

Odd. I dealt with my first where we lost ~10% of our shipment. Followed Amz path through there reimbusrement process and it was resolved rather quick, and 100% success rate beyond them 'finding' a few units there were apparently lost.

Thankfully we got the full refund before the new policies kick in where they only reimburse the OEM cost, vs. retail - ridiculous. At minimum, cover the landed cost.

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TaylorR_Amazon

Hello @Seller_yJkG9O1YI8JVY, it appears that many of your cases are duplicates that have already been addressed under multiple other case IDs. If you are able to provide documents that satisfy all requirements for investigation, please let me know.

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