Starting January 15, 2025, we’ll proactively reimburse you for Fulfilment by Amazon (FBA) items that are lost in our fulfilment centres. We’ll issue the reimbursement as soon as an item is reported as lost by the fulfilment centre, which you can track in the Reimbursements report on Seller Central. This more seamless experience saves you time and money by minimising the need to manually research and file claims for lost items.

Almost all reimbursement claims related to warehouse lost and damaged and customer returns cases will now be proactively reimbursed. However, if you do not receive an automatic reimbursement and you believe that your inventory has been lost or damaged, you will need to file a manual claim. Additionally, all removal claims will still need to be filed manually.

Starting January 9, 2025, we are updating our eligibility window policy. All manual claims must be submitted within the following timelines:

• A fulfilment centre operations claim for an item that is lost or damaged in the fulfilment centre must be submitted no later than 60 days after the item was reported lost or damaged.
• An FBA customer returns claim can be submitted between 45-105 days after the customer refund or replacement date. Claims must not be submitted before 45 days to ensure the customer has time to return the item to us for processing.
• A removal claim for items lost in transit can be submitted 15-75 days from the shipment-creation date. Claims must not be submitted before 15 days to ensure the shipment can be delivered back to you.
• All other removal claims must be filed within 60 days of the shipment being delivered back to you.

We understand that you may need to make changes to your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on January 9.

The FBA lost and damaged inventory reimbursement policy will be updated once the policy goes into effect on January 9. Please refer to the changes on the Changes to programme policies page.

The Fulfilment by Amazon (FBA) reimbursement policy has been updated to reflect the new eligibility windows to file reimbursement claims. In some cases, these new claim windows are reduced but still provide you with ample time to research and file a claim, and ensure that any outstanding issues are resolved quickly.

All manual claims must now be submitted within the following timelines:

• A fulfilment centre operations claim for an item that is lost or damaged in the fulfilment centre must be submitted no later than 60 days after the item was reported lost or damaged.
• An FBA customer returns claim can be submitted between 45–105 days after the customer refund or replacement date. Claims must not be submitted before 45 days to ensure that the customer has time to return the item to us for processing.
• A removal claim for items lost in transit can be submitted 15–75 days from the shipment creation date. Claims must not be submitted before 15 days to ensure that the shipment can be delivered back to you.
• All other removal claims must be filed within 60 days of the shipment being delivered back to you.

To view the updated policy, go to the FBA lost and damaged inventory reimbursement policy.