Hi @Seller_eojdzQAr0ZDhG,
You can find the reason for the rejection by clicking the “Manage” button in the video section — the message should appear at the top of the screen. Amazon’s video troubleshooting guide explains this in more detail.
Just one heads-up: if a video is rejected, it can’t be edited and re-submitted — a new version has to be uploaded. That’s confirmed here (link) under “How do I update my video after it has been rejected?”
To better understand your product, I took some time to go through your listing — and one thing came through clearly: this isn’t just a product you sell. It’s something you built as a boater yourself. That’s a powerful signal, especially in a category where trust matters so much.
Even as someone who’s not a boater (yet), I can imagine that a boat is more than just a vehicle. It’s an investment, a lifestyle, even a part of who you are.
That’s why I think the real story here — the one that customers need to hear — is about protection.
Your fender holder isn’t just about docking convenience. It’s about keeping something valuable safe. And for buyers to feel confident in that, a few things need to come through clearly: durability, fit, safety, and trust.
With that lens in mind, here are a few details you might consider refining — not as flaws, but as opportunities to tell that story more clearly:
I’m not a boat expert — I just wanted to share the questions I had while reading through your page. When a product is built to protect something as personal and valuable as a boat, even small clarifications can make a meaningful difference.
Hope some of this helps.
Best,
Michael
Hi @Seller_eojdzQAr0ZDhG,
Thanks for posting here. I would recommend that you follow the steps to appeal this video rejection using the path I've provided in the 🚨[Process Update] - Video Review Appeals🚨 page.
If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know, and we'll look into escalation options.
The community-help@ is no longer an active email for appeals, so you will need to use the path mentioned above to appeal video rejections going forward.
Regards,
- Manny