I don't want to continue running Amazon due to my personal health, and I desperately want to close my Amazon account; I have some questions about the close dates . I opened a case in the help center, but a week passed and no one from the seller support team got back to me.

Can you help me?

Case ID： 15804183821

After reading the new "Returns Insights Dashboard and Returns Processing Fee Reminder", I found that some of my orders are being charged for "FBA customer returns fee", but the reason customers are returning them is because "The item was not received by the estimated delivery date". Obviously, that's Amazon's fault, not mine. But the guilty party can use this as an excuse to get the seller to cover the loss of the return and also pay them money to process the return.

I don't think that's an honest way to do business. I have opened a case to ask seller support how to handle this. But they told me that the reason for customers to return items is subjective, so they will not waive that part of the return processing fee. That's the policy and we can't appeal.

It's a bullying policy. Amazon should change it. Otherwise, sellers will have no confidence in the Amazon fulfillment service.

I'm curious if anyone experienced where you find another marketplace (in this case in "Brazil") added to your USA marketplace. Even more surprising is that neither I (or anyone in our company) ever recall ever applying to sell in Brazil. Matter of fact, no one in our company can even speak Portuguese.

Nevertheless, I reached out to Amazon seller support (USA) on the issue to have our Brazil marketplace account closed. Seller support advised that I reach out to the Brazil marketplace on the subject which I have and I received a response that from Amazon Brazil that I had to do the following:

"Submit all pending orders.

Cancel all your offers to delete them from Amazon.

Resolve all your transactions with customers and issue all necessary refunds.

Confirm that the bank details on file are valid to receive a final payment.

If you're a Professional seller, switch to an Individual selling plan so you don't have to pay the rest of the subscription."

I let them know that I have not listed a product (not 1 product) for sale in Brazil or received an order (not 1 order) from Brazil, nor do I even recall opening a Brazil account (never). But Amazon Brazil sent me the the same response above (the 2nd time around).

It seems that no one in Amazon (Brazil) is looking into the issue? It's even more frustrating to have to contact Seller Support from another country that opened a marketplace account without our knowledge or direct permission and being given the run around because I simply want to close our Amazon Brazil account.

Is this something that happened to you without your prior knowledge?