Danny_amazon CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
Moderators: Your undivided critical shame saving attention is required
Danny_amazon , sandy_amazon , cooper_amazon , nano_amazon
CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
This is an act of desperation because Manasa and the entire amazon organization has failed to demonstrate any propriety on this matter.
-------------------------------------
Seller 12:14 AM12/28/2024
for the fifth bloody time. the image has been removed.
Cc: Andy Jassy
Dear Andy Jassy,
Manasa has no sense of respect or shame in conducting her job. Clear Evidence has been provided to indicate the ASIN is not violating already and she replies in a split second template replies
i'm going to expoose this nonsense by pasting it in the forums for everyone to see.
Attachments: CASE ID 16911505531 ASIN B09YTLH*** NO RESTRICTIONS but Violation still PERSISTS.png
--------------------------------------------
Seller 01:29 AM12/26/2024
If you can bloody hell do a manual check you would NOT be sending me such as stupid email.Your email just shows you didn't bother to check anything and just blast a stupid reply like this.The attachment demonstrates solid evidence the change has already taken place, but apparently your eyes need a medical review.
CHECK YOUR WORK
Attachments: ASIN B09YTLH*** Product Detail Page Live.png
--------------------------------------------
Amazon 12:10 AM12/28/2024 (repeated template replies)
Amazon 02:03 AM12/26/2024 (repeated template replies)
Amazon 01:36 AM12/26/2024 (repeated template replies)
Amazon 01:20 AM12/26/2024 (repeated template replies)
Hello from Amazon Selling Partner Support,
My name is Manasa and I will be assisting you today.
I'm glad to help with your request about the listing removal of your brand protected ASIN.
We removed your listings because it displays the logo or trademark of DEWALT on the images for your product without clear authorization for the intellectual property owner for this use.
Remove all images of DEWALT trademark or logo from your product.
Danny_amazon CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
Moderators: Your undivided critical shame saving attention is required
Danny_amazon , sandy_amazon , cooper_amazon , nano_amazon
CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
This is an act of desperation because Manasa and the entire amazon organization has failed to demonstrate any propriety on this matter.
-------------------------------------
Seller 12:14 AM12/28/2024
for the fifth bloody time. the image has been removed.
Cc: Andy Jassy
Dear Andy Jassy,
Manasa has no sense of respect or shame in conducting her job. Clear Evidence has been provided to indicate the ASIN is not violating already and she replies in a split second template replies
i'm going to expoose this nonsense by pasting it in the forums for everyone to see.
Attachments: CASE ID 16911505531 ASIN B09YTLH*** NO RESTRICTIONS but Violation still PERSISTS.png
--------------------------------------------
Seller 01:29 AM12/26/2024
If you can bloody hell do a manual check you would NOT be sending me such as stupid email.Your email just shows you didn't bother to check anything and just blast a stupid reply like this.The attachment demonstrates solid evidence the change has already taken place, but apparently your eyes need a medical review.
CHECK YOUR WORK
Attachments: ASIN B09YTLH*** Product Detail Page Live.png
--------------------------------------------
Amazon 12:10 AM12/28/2024 (repeated template replies)
Amazon 02:03 AM12/26/2024 (repeated template replies)
Amazon 01:36 AM12/26/2024 (repeated template replies)
Amazon 01:20 AM12/26/2024 (repeated template replies)
Hello from Amazon Selling Partner Support,
My name is Manasa and I will be assisting you today.
I'm glad to help with your request about the listing removal of your brand protected ASIN.
We removed your listings because it displays the logo or trademark of DEWALT on the images for your product without clear authorization for the intellectual property owner for this use.
Remove all images of DEWALT trademark or logo from your product.
24 replies
Seller_rI7BZIczK8iAC
Just know that Amazon CAN and WILL suspend seller accounts for talking bad to seller support. And know that most answers come from the Artificial Intelligence. So, "Manasha" ist most probably a bot.
If you could describe your problem, maybe some other seller here in the seller forum could give you a free advice. From your words we don't understand what the problem or the issue is.
Atlas_Amazon
Hello @Seller_S9GHoSdpBtbtq
Thank you for the information provided regarding the recent issues that have occurred with your listing. I know this situation has been frustrating as you have attempted to make the needed changes, but have not seen a resolution. I did review the case information and wanted to provide some clarification.
While I understand you may have attempted to make changes, our team has still found the brand: DEWALT present in your product images. I was able to confirm this with another team as well, so we would recommend reviewing each product image you have on the listing and ensuring that the brand above cannot be seen anywhere.
We would encourage you to make another attempt to appeal once you have completed this. If you have any other information or details you would like to share, please continue to refer back to this thread.
Best,
Atlas
Seller_XiA0SI30Slolw
First, this is just another Monday selling on Amazon. What you are dealing with is typical. I can say for sure though that once you get the third reply saying the issue is not resolved, then you need to either ask for the specific content that is violating policy to be cited. With images, they will generally tell you exactly which image if you very specifically request that information. Second, if you are getting the same reply over and over again, then it is likely due to something still not being resolved. I understand that you may have been told something specific needed to be fixed, and you fixed it, but that does not mean it was the only thing that needed to be fixed. Amazon is notorious for trickling in required detail page updates. Why they cannot provide them all at once? I have no idea, but this is a common thing. So going forward, if you fix something as was requested and the listing is still not being reinstated, then it is likely due there being something else that also needs to be fixed.
Hope that helps!
Seller_CBI2IzB55kKEG
Just put the ASIN here for the community to take a look.
Looks like you are trying to sell a tool of some sort. Im guessing its a Dewalt under a generic listing.
So just put the ASIN here so the community can REALLY tell you what the problem is.
Unless you think its the best product EVER sold on Amazon and you want to keep it super secret for yourself.
Seller_PvHRBbeR6KnrU
Months ago, we received the same violation notification you did. Realized that it was because the product in the photo had the brand name ON IT because brands like to put their brand name on their products (shocker). Yeah, I still have no idea how to fix that as Im sure it would come across as you trying to clone the product and sell as counterfeit if you covered the brand name on the product. I ended up deleting the listing (not a big loss). Im only saying this as this could be your issue and hopefully if it is you can find a way to fix this...good luck.
Danny_amazon CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
Moderators: Your undivided critical shame saving attention is required
Danny_amazon , sandy_amazon , cooper_amazon , nano_amazon
CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
This is an act of desperation because Manasa and the entire amazon organization has failed to demonstrate any propriety on this matter.
-------------------------------------
Seller 12:14 AM12/28/2024
for the fifth bloody time. the image has been removed.
Cc: Andy Jassy
Dear Andy Jassy,
Manasa has no sense of respect or shame in conducting her job. Clear Evidence has been provided to indicate the ASIN is not violating already and she replies in a split second template replies
i'm going to expoose this nonsense by pasting it in the forums for everyone to see.
Attachments: CASE ID 16911505531 ASIN B09YTLH*** NO RESTRICTIONS but Violation still PERSISTS.png
--------------------------------------------
Seller 01:29 AM12/26/2024
If you can bloody hell do a manual check you would NOT be sending me such as stupid email.Your email just shows you didn't bother to check anything and just blast a stupid reply like this.The attachment demonstrates solid evidence the change has already taken place, but apparently your eyes need a medical review.
CHECK YOUR WORK
Attachments: ASIN B09YTLH*** Product Detail Page Live.png
--------------------------------------------
Amazon 12:10 AM12/28/2024 (repeated template replies)
Amazon 02:03 AM12/26/2024 (repeated template replies)
Amazon 01:36 AM12/26/2024 (repeated template replies)
Amazon 01:20 AM12/26/2024 (repeated template replies)
Hello from Amazon Selling Partner Support,
My name is Manasa and I will be assisting you today.
I'm glad to help with your request about the listing removal of your brand protected ASIN.
We removed your listings because it displays the logo or trademark of DEWALT on the images for your product without clear authorization for the intellectual property owner for this use.
Remove all images of DEWALT trademark or logo from your product.
Danny_amazon CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
Moderators: Your undivided critical shame saving attention is required
Danny_amazon , sandy_amazon , cooper_amazon , nano_amazon
CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
This is an act of desperation because Manasa and the entire amazon organization has failed to demonstrate any propriety on this matter.
-------------------------------------
Seller 12:14 AM12/28/2024
for the fifth bloody time. the image has been removed.
Cc: Andy Jassy
Dear Andy Jassy,
Manasa has no sense of respect or shame in conducting her job. Clear Evidence has been provided to indicate the ASIN is not violating already and she replies in a split second template replies
i'm going to expoose this nonsense by pasting it in the forums for everyone to see.
Attachments: CASE ID 16911505531 ASIN B09YTLH*** NO RESTRICTIONS but Violation still PERSISTS.png
--------------------------------------------
Seller 01:29 AM12/26/2024
If you can bloody hell do a manual check you would NOT be sending me such as stupid email.Your email just shows you didn't bother to check anything and just blast a stupid reply like this.The attachment demonstrates solid evidence the change has already taken place, but apparently your eyes need a medical review.
CHECK YOUR WORK
Attachments: ASIN B09YTLH*** Product Detail Page Live.png
--------------------------------------------
Amazon 12:10 AM12/28/2024 (repeated template replies)
Amazon 02:03 AM12/26/2024 (repeated template replies)
Amazon 01:36 AM12/26/2024 (repeated template replies)
Amazon 01:20 AM12/26/2024 (repeated template replies)
Hello from Amazon Selling Partner Support,
My name is Manasa and I will be assisting you today.
I'm glad to help with your request about the listing removal of your brand protected ASIN.
We removed your listings because it displays the logo or trademark of DEWALT on the images for your product without clear authorization for the intellectual property owner for this use.
Remove all images of DEWALT trademark or logo from your product.
Danny_amazon CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
Moderators: Your undivided critical shame saving attention is required
Danny_amazon , sandy_amazon , cooper_amazon , nano_amazon
CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over
This is an act of desperation because Manasa and the entire amazon organization has failed to demonstrate any propriety on this matter.
-------------------------------------
Seller 12:14 AM12/28/2024
for the fifth bloody time. the image has been removed.
Cc: Andy Jassy
Dear Andy Jassy,
Manasa has no sense of respect or shame in conducting her job. Clear Evidence has been provided to indicate the ASIN is not violating already and she replies in a split second template replies
i'm going to expoose this nonsense by pasting it in the forums for everyone to see.
Attachments: CASE ID 16911505531 ASIN B09YTLH*** NO RESTRICTIONS but Violation still PERSISTS.png
--------------------------------------------
Seller 01:29 AM12/26/2024
If you can bloody hell do a manual check you would NOT be sending me such as stupid email.Your email just shows you didn't bother to check anything and just blast a stupid reply like this.The attachment demonstrates solid evidence the change has already taken place, but apparently your eyes need a medical review.
CHECK YOUR WORK
Attachments: ASIN B09YTLH*** Product Detail Page Live.png
--------------------------------------------
Amazon 12:10 AM12/28/2024 (repeated template replies)
Amazon 02:03 AM12/26/2024 (repeated template replies)
Amazon 01:36 AM12/26/2024 (repeated template replies)
Amazon 01:20 AM12/26/2024 (repeated template replies)
Hello from Amazon Selling Partner Support,
My name is Manasa and I will be assisting you today.
I'm glad to help with your request about the listing removal of your brand protected ASIN.
We removed your listings because it displays the logo or trademark of DEWALT on the images for your product without clear authorization for the intellectual property owner for this use.
Remove all images of DEWALT trademark or logo from your product.
24 replies
24 replies
Seller_rI7BZIczK8iAC
Just know that Amazon CAN and WILL suspend seller accounts for talking bad to seller support. And know that most answers come from the Artificial Intelligence. So, "Manasha" ist most probably a bot.
If you could describe your problem, maybe some other seller here in the seller forum could give you a free advice. From your words we don't understand what the problem or the issue is.
Atlas_Amazon
Hello @Seller_S9GHoSdpBtbtq
Thank you for the information provided regarding the recent issues that have occurred with your listing. I know this situation has been frustrating as you have attempted to make the needed changes, but have not seen a resolution. I did review the case information and wanted to provide some clarification.
While I understand you may have attempted to make changes, our team has still found the brand: DEWALT present in your product images. I was able to confirm this with another team as well, so we would recommend reviewing each product image you have on the listing and ensuring that the brand above cannot be seen anywhere.
We would encourage you to make another attempt to appeal once you have completed this. If you have any other information or details you would like to share, please continue to refer back to this thread.
Best,
Atlas
Seller_XiA0SI30Slolw
First, this is just another Monday selling on Amazon. What you are dealing with is typical. I can say for sure though that once you get the third reply saying the issue is not resolved, then you need to either ask for the specific content that is violating policy to be cited. With images, they will generally tell you exactly which image if you very specifically request that information. Second, if you are getting the same reply over and over again, then it is likely due to something still not being resolved. I understand that you may have been told something specific needed to be fixed, and you fixed it, but that does not mean it was the only thing that needed to be fixed. Amazon is notorious for trickling in required detail page updates. Why they cannot provide them all at once? I have no idea, but this is a common thing. So going forward, if you fix something as was requested and the listing is still not being reinstated, then it is likely due there being something else that also needs to be fixed.
Hope that helps!
Seller_CBI2IzB55kKEG
Just put the ASIN here for the community to take a look.
Looks like you are trying to sell a tool of some sort. Im guessing its a Dewalt under a generic listing.
So just put the ASIN here so the community can REALLY tell you what the problem is.
Unless you think its the best product EVER sold on Amazon and you want to keep it super secret for yourself.
Seller_PvHRBbeR6KnrU
Months ago, we received the same violation notification you did. Realized that it was because the product in the photo had the brand name ON IT because brands like to put their brand name on their products (shocker). Yeah, I still have no idea how to fix that as Im sure it would come across as you trying to clone the product and sell as counterfeit if you covered the brand name on the product. I ended up deleting the listing (not a big loss). Im only saying this as this could be your issue and hopefully if it is you can find a way to fix this...good luck.
Seller_rI7BZIczK8iAC
Just know that Amazon CAN and WILL suspend seller accounts for talking bad to seller support. And know that most answers come from the Artificial Intelligence. So, "Manasha" ist most probably a bot.
If you could describe your problem, maybe some other seller here in the seller forum could give you a free advice. From your words we don't understand what the problem or the issue is.
Seller_rI7BZIczK8iAC
Just know that Amazon CAN and WILL suspend seller accounts for talking bad to seller support. And know that most answers come from the Artificial Intelligence. So, "Manasha" ist most probably a bot.
If you could describe your problem, maybe some other seller here in the seller forum could give you a free advice. From your words we don't understand what the problem or the issue is.
Atlas_Amazon
Hello @Seller_S9GHoSdpBtbtq
Thank you for the information provided regarding the recent issues that have occurred with your listing. I know this situation has been frustrating as you have attempted to make the needed changes, but have not seen a resolution. I did review the case information and wanted to provide some clarification.
While I understand you may have attempted to make changes, our team has still found the brand: DEWALT present in your product images. I was able to confirm this with another team as well, so we would recommend reviewing each product image you have on the listing and ensuring that the brand above cannot be seen anywhere.
We would encourage you to make another attempt to appeal once you have completed this. If you have any other information or details you would like to share, please continue to refer back to this thread.
Best,
Atlas
Atlas_Amazon
Hello @Seller_S9GHoSdpBtbtq
Thank you for the information provided regarding the recent issues that have occurred with your listing. I know this situation has been frustrating as you have attempted to make the needed changes, but have not seen a resolution. I did review the case information and wanted to provide some clarification.
While I understand you may have attempted to make changes, our team has still found the brand: DEWALT present in your product images. I was able to confirm this with another team as well, so we would recommend reviewing each product image you have on the listing and ensuring that the brand above cannot be seen anywhere.
We would encourage you to make another attempt to appeal once you have completed this. If you have any other information or details you would like to share, please continue to refer back to this thread.
Best,
Atlas
Seller_XiA0SI30Slolw
First, this is just another Monday selling on Amazon. What you are dealing with is typical. I can say for sure though that once you get the third reply saying the issue is not resolved, then you need to either ask for the specific content that is violating policy to be cited. With images, they will generally tell you exactly which image if you very specifically request that information. Second, if you are getting the same reply over and over again, then it is likely due to something still not being resolved. I understand that you may have been told something specific needed to be fixed, and you fixed it, but that does not mean it was the only thing that needed to be fixed. Amazon is notorious for trickling in required detail page updates. Why they cannot provide them all at once? I have no idea, but this is a common thing. So going forward, if you fix something as was requested and the listing is still not being reinstated, then it is likely due there being something else that also needs to be fixed.
Hope that helps!
Seller_XiA0SI30Slolw
First, this is just another Monday selling on Amazon. What you are dealing with is typical. I can say for sure though that once you get the third reply saying the issue is not resolved, then you need to either ask for the specific content that is violating policy to be cited. With images, they will generally tell you exactly which image if you very specifically request that information. Second, if you are getting the same reply over and over again, then it is likely due to something still not being resolved. I understand that you may have been told something specific needed to be fixed, and you fixed it, but that does not mean it was the only thing that needed to be fixed. Amazon is notorious for trickling in required detail page updates. Why they cannot provide them all at once? I have no idea, but this is a common thing. So going forward, if you fix something as was requested and the listing is still not being reinstated, then it is likely due there being something else that also needs to be fixed.
Hope that helps!
Seller_CBI2IzB55kKEG
Just put the ASIN here for the community to take a look.
Looks like you are trying to sell a tool of some sort. Im guessing its a Dewalt under a generic listing.
So just put the ASIN here so the community can REALLY tell you what the problem is.
Unless you think its the best product EVER sold on Amazon and you want to keep it super secret for yourself.
Seller_CBI2IzB55kKEG
Just put the ASIN here for the community to take a look.
Looks like you are trying to sell a tool of some sort. Im guessing its a Dewalt under a generic listing.
So just put the ASIN here so the community can REALLY tell you what the problem is.
Unless you think its the best product EVER sold on Amazon and you want to keep it super secret for yourself.
Seller_PvHRBbeR6KnrU
Months ago, we received the same violation notification you did. Realized that it was because the product in the photo had the brand name ON IT because brands like to put their brand name on their products (shocker). Yeah, I still have no idea how to fix that as Im sure it would come across as you trying to clone the product and sell as counterfeit if you covered the brand name on the product. I ended up deleting the listing (not a big loss). Im only saying this as this could be your issue and hopefully if it is you can find a way to fix this...good luck.
Seller_PvHRBbeR6KnrU
Months ago, we received the same violation notification you did. Realized that it was because the product in the photo had the brand name ON IT because brands like to put their brand name on their products (shocker). Yeah, I still have no idea how to fix that as Im sure it would come across as you trying to clone the product and sell as counterfeit if you covered the brand name on the product. I ended up deleting the listing (not a big loss). Im only saying this as this could be your issue and hopefully if it is you can find a way to fix this...good luck.
