Hello,

My account has been deactivated due to a mistake on my part. I had a private label listing, and due to a lack of knowledge, I used other brand name pictures in my listing. Then the brand complained to Amazon that this seller was using my trademark without permission. Amazon has deactivated my account. I appealed to Amazon to activate my account but Amazon is not. Amazon is saying to provide me with a retraction. Then I contacted the brand many times but the brand is not responding to me.

Can someone help me how to reactivate my account?

Brand Name

paula's choice

Hello. I have been selling on Amazon for 2 years. At the end of July, my account was suspended due to 3 ASIN invoice requests. I passed this verification and was able to open my Amazon account. Then, ten days after my Amazon seller account was opened, my account was suspended again. They requested the invoice for the product I bought a year and a half ago and last sold a year ago, and stated that they suspended my account due to their fake product policy. I sent the invoice of the product they wanted from me to Amazon, but this time they did not accept my invoice because the invoice for the product was older than 365 days. I have made many objections and phone calls since August 16, but my account has not been opened. I emphasized that my product is original and that I bought it from Amazon TR. I sent my invoice to almost every objection and explained the situation. I explained that since I made the purchase a year and a half ago, it was not possible for my invoice to be issued within 365 days. There was only one purchase of the product, and that purchase was dated at that time. That's why my account is still suspended. How can I open my account? How can I fix this situation and explain myself? If anyone has any knowledge on the subject, I would be very grateful if they could help, thank you in advance. @Seller_guLNtDGZuva40, @Seller_OOVUXZLmb2UEH

Please Please Help me,my account has been deactivated due to identity information. and i provide all documents and seller team approve my application. but until my account has been deactivate. anyone help me how i resolve this problem and account can be activate.

thanks