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My Amazon Seller Account has been disabled PLEASE HELP
Hello. I have been selling on Amazon for 2 years. At the end of July, my account was suspended due to 3 ASIN invoice requests. I passed this verification and was able to open my Amazon account. Then, ten days after my Amazon seller account was opened, my account was suspended again. They requested the invoice for the product I bought a year and a half ago and last sold a year ago, and stated that they suspended my account due to their fake product policy. I sent the invoice of the product they wanted from me to Amazon, but this time they did not accept my invoice because the invoice for the product was older than 365 days. I have made many objections and phone calls since August 16, but my account has not been opened. I emphasized that my product is original and that I bought it from Amazon TR. I sent my invoice to almost every objection and explained the situation. I explained that since I made the purchase a year and a half ago, it was not possible for my invoice to be issued within 365 days. There was only one purchase of the product, and that purchase was dated at that time. That's why my account is still suspended. How can I open my account? How can I fix this situation and explain myself? If anyone has any knowledge on the subject, I would be very grateful if they could help, thank you in advance. @Stevie_Amazon, @Bryce_Amazon
1 reply
Atlas_Amazon
Hello @Seller_g2g0Vzt3Z9TXP
I see you have already posted in the forums regarding this issue. We kindly ask that you continue your discussion on your original thread, and continue to provide updates there to avoid any confusion.
Respectfully,
Atlas
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