Frustrating Account Deactivation Appeal Process
Dear community members,
Our Amazon account was deactivated close too two months ago (August 9th) due too an inauthentic complaint. We have been going back and forth with the seller performance team and have made zero progress. We have provided valid invoices for the two ASINS in question from an authorized distributor, but get the same template response every time we submit our invoices and POA.
It is clear that our appeals are just getting auto-rejected and there seems to be no human involvement at all. Additionally these ASINS were sold close too nine months prior too our deactivation and have been deleted & OOS since we last sold them. We also have over 10K worth of our Private label inventory at Amazon fulfillment centers. And if worst comes too worse and we are unable to get reactivated, how do we go about getting our PL inventory back? I am unable to create a removal order.
I ask forum members and any Amazon representatives for any advice/assistance in escalating our case too a higher team. I believe that if an actual human looks over our case they will see we are providing exactly what the "seller performance team" is asking for.
Thank you,
TimmerTradingLLC
Frustrating Account Deactivation Appeal Process
Dear community members,
Our Amazon account was deactivated close too two months ago (August 9th) due too an inauthentic complaint. We have been going back and forth with the seller performance team and have made zero progress. We have provided valid invoices for the two ASINS in question from an authorized distributor, but get the same template response every time we submit our invoices and POA.
It is clear that our appeals are just getting auto-rejected and there seems to be no human involvement at all. Additionally these ASINS were sold close too nine months prior too our deactivation and have been deleted & OOS since we last sold them. We also have over 10K worth of our Private label inventory at Amazon fulfillment centers. And if worst comes too worse and we are unable to get reactivated, how do we go about getting our PL inventory back? I am unable to create a removal order.
I ask forum members and any Amazon representatives for any advice/assistance in escalating our case too a higher team. I believe that if an actual human looks over our case they will see we are providing exactly what the "seller performance team" is asking for.
Thank you,
TimmerTradingLLC
0 replies
Seller_kIukTwdhvntAp
"We have provided valid invoices for the two ASINS in question from an authorized distributor, "
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps.
You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)
More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
NOTE the verification is required from the brand that the source is legitimate and authorized. Have you verified with your sales rep at the brand that the source actually IS authorized?
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
Seller_xpFWFrF2S2pav
@Stevie_Amazon
@Danny_Amazon
@Dominic_Amazon
@Michelle_Amazon
@Dougal_Amazon
@Cooper_Amazon
@Daryl_Amazon
@Micah_Amazon
@Rose_Amazon
Any help is greatly appreciated. Thank you.
Frustrating Account Deactivation Appeal Process
Dear community members,
Our Amazon account was deactivated close too two months ago (August 9th) due too an inauthentic complaint. We have been going back and forth with the seller performance team and have made zero progress. We have provided valid invoices for the two ASINS in question from an authorized distributor, but get the same template response every time we submit our invoices and POA.
It is clear that our appeals are just getting auto-rejected and there seems to be no human involvement at all. Additionally these ASINS were sold close too nine months prior too our deactivation and have been deleted & OOS since we last sold them. We also have over 10K worth of our Private label inventory at Amazon fulfillment centers. And if worst comes too worse and we are unable to get reactivated, how do we go about getting our PL inventory back? I am unable to create a removal order.
I ask forum members and any Amazon representatives for any advice/assistance in escalating our case too a higher team. I believe that if an actual human looks over our case they will see we are providing exactly what the "seller performance team" is asking for.
Thank you,
TimmerTradingLLC
Frustrating Account Deactivation Appeal Process
Dear community members,
Our Amazon account was deactivated close too two months ago (August 9th) due too an inauthentic complaint. We have been going back and forth with the seller performance team and have made zero progress. We have provided valid invoices for the two ASINS in question from an authorized distributor, but get the same template response every time we submit our invoices and POA.
It is clear that our appeals are just getting auto-rejected and there seems to be no human involvement at all. Additionally these ASINS were sold close too nine months prior too our deactivation and have been deleted & OOS since we last sold them. We also have over 10K worth of our Private label inventory at Amazon fulfillment centers. And if worst comes too worse and we are unable to get reactivated, how do we go about getting our PL inventory back? I am unable to create a removal order.
I ask forum members and any Amazon representatives for any advice/assistance in escalating our case too a higher team. I believe that if an actual human looks over our case they will see we are providing exactly what the "seller performance team" is asking for.
Thank you,
TimmerTradingLLC
Frustrating Account Deactivation Appeal Process
Dear community members,
Our Amazon account was deactivated close too two months ago (August 9th) due too an inauthentic complaint. We have been going back and forth with the seller performance team and have made zero progress. We have provided valid invoices for the two ASINS in question from an authorized distributor, but get the same template response every time we submit our invoices and POA.
It is clear that our appeals are just getting auto-rejected and there seems to be no human involvement at all. Additionally these ASINS were sold close too nine months prior too our deactivation and have been deleted & OOS since we last sold them. We also have over 10K worth of our Private label inventory at Amazon fulfillment centers. And if worst comes too worse and we are unable to get reactivated, how do we go about getting our PL inventory back? I am unable to create a removal order.
I ask forum members and any Amazon representatives for any advice/assistance in escalating our case too a higher team. I believe that if an actual human looks over our case they will see we are providing exactly what the "seller performance team" is asking for.
Thank you,
TimmerTradingLLC
0 replies
0 replies
Seller_kIukTwdhvntAp
"We have provided valid invoices for the two ASINS in question from an authorized distributor, "
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps.
You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)
More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
NOTE the verification is required from the brand that the source is legitimate and authorized. Have you verified with your sales rep at the brand that the source actually IS authorized?
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
Seller_xpFWFrF2S2pav
@Stevie_Amazon
@Danny_Amazon
@Dominic_Amazon
@Michelle_Amazon
@Dougal_Amazon
@Cooper_Amazon
@Daryl_Amazon
@Micah_Amazon
@Rose_Amazon
Any help is greatly appreciated. Thank you.
Seller_kIukTwdhvntAp
"We have provided valid invoices for the two ASINS in question from an authorized distributor, "
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps.
You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)
More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
NOTE the verification is required from the brand that the source is legitimate and authorized. Have you verified with your sales rep at the brand that the source actually IS authorized?
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
Seller_kIukTwdhvntAp
"We have provided valid invoices for the two ASINS in question from an authorized distributor, "
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps.
You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)
More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
NOTE the verification is required from the brand that the source is legitimate and authorized. Have you verified with your sales rep at the brand that the source actually IS authorized?
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
Seller_xpFWFrF2S2pav
@Stevie_Amazon
@Danny_Amazon
@Dominic_Amazon
@Michelle_Amazon
@Dougal_Amazon
@Cooper_Amazon
@Daryl_Amazon
@Micah_Amazon
@Rose_Amazon
Any help is greatly appreciated. Thank you.
Seller_xpFWFrF2S2pav
@Stevie_Amazon
@Danny_Amazon
@Dominic_Amazon
@Michelle_Amazon
@Dougal_Amazon
@Cooper_Amazon
@Daryl_Amazon
@Micah_Amazon
@Rose_Amazon
Any help is greatly appreciated. Thank you.
