Glitch makes it impossible to Update Deposit Methods
A gltich in the ASC Update Deposit Method has prevented us from changing over the Deposit Method, and it has been the most frustrating experience ever in over 14 years of being an Amazon Seller.
The glitch appears to be because we purchased this brand from another large conglomerate, and moved all the account data to a new ASC account, as instructed by Amazon. All of the personal and mailing address information has been independently verified, and we have uploaded Bank Letters (complying fully with the 4 checklist requirements) that the system recognizes the valid bank data, and even allows us to set the new account info up for Amazon.com.mx and Amazon.ca, but this "glitch" prevents the system from verifying it for Amazon.com. Both my personal name as the owner and the corporate owner (an LLC) show in the options for acceptable names on the accounts, but the system never verifies either one, It simply stays in Pending for several hours, then says to Retry.
This is a high volume account with a long history on Amazon, and it is beyond frustrating being unable to get this fixed. Worse, the service from the ASC representatives has been some of the worst I've ever experienced, they simply can't get around just copy/pasting the same ridiculous FAQ that has nothing to do with the issue. Numerous representatives from both the former Owner/Seller and our acquiring company have worked for weeks and weeks, to resolve this issue, which could be very simply updated by any Amazon representative with the ability to manually update the Deposit Methods with the details from the bank letters repeatedly provided, but nobody at Amazon seems to have the will or ability to do so.
Anyone who has seen this glitch and found a workaround, we'd very much like to hear about it, as this has left us at our wit's end and has pretty much destroyed our faith in the competency of any Amazon representative to spend the necessary 5 minutes to fix the issue.
0 replies
Seller_rI7BZIczK8iAC
Unfortunately I have no helpful answer. The only thing I can say is that "transfering" a seller account is not allowed and that the system always will remember the original creator of that account as being the ONLY permitted recipient to receive payouts.
It is not clear although if you are talking about your old initial account or about the new ASC account you created, as instructed.
It would be interesting to see what exactly they told you to do.
Levi_Dylan_Amazon
Hello @Seller_bASCy16EFeIy1,
I am reaching out here as promised in this thread you replied on.
I understand that you are experiencing issues with verifying your deposit method for the Inform Consumers Act which is causing you a great deal of frustration. I have collaborated with our partner teams to understand what is going on and what solutions you have available.
They confirmed that your next step is to assign the approved deposit method to the US store. Once this is completed everything should be go to go. If you would like step by step instruction please visit thread I linked above. If you are physically unable to assign the deposit method to the US store, please share a screenshot of the error you are receiving and I will pass that over to the appropriate team for a review and resolution.
If you run into any other concerns or you have additional questions, please continue to utilize this thread. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_bASCy16EFeIy1
Over a month later, and still no further along, despite dozens of emails from Amazon representatives that they "will escalate it to the right department" and we get nada.
Very poor service from Amazon, and frustrating to have spent so many hours on with absolutely nothing resembling a solution (which would take five minutes for an Amazon representative to verify and fix). We are now owed five-figures from Amazon, and remain trapped in this loop with nothing getting accomplished.
