Customer bought and received product on time but requested a return and was supplied a return label. They didn't use the return label but instead filed a chargeback. There was not option for me to dispute this via online so I called and spoke to seller central and requested a dispute on the 14th of July... I had until the 20th. Amazon granted the chargeback and deducted the money from my account and a mark on my performance. This is not right and need help from a moderator to fix this error . I did everything I was suppose to do including messaging the customer and contacting seller central.

Anyone knows if return reason code "Style not as expected " is seller fault or buyers fault? I just lost 2 claim today and same time who opened claims to get original shipping fee back. This reason code used to be buyers fault also this return reason code not in the list . If this is sellers fault where it says that?

Is there a way to dispute or chargeback FBA returns after they are considered unfulfillable and are sent back to your home/warehouse. I am wanting to dispute items that have been defective but are returned back in its original condition or dispute items that have been used and are no longer sellable after inspecting.

I am ware of Safe-T Claims but this only works with FBM products.