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TRO has been Settled and the Notice Of Dismissal sent to amazon, but the funds are still on hold after weeks of trying to lif the TRO
Hi,
I'm reaching out to the current issue I have been having with my TRO being released but having no access to the Funds.
The case has been settled, received the Notice of Dismissal from the Court. The plaintiff confirmed contacting Amazon multiple times to lift the TRO and claims to have been notified by Amazon that the TRO was released on April 25th.
But repeatedly contacting Amazon to release the TRO and getting all the cases transferred and no response on those cases by Amazon, sending a mail copy of documents and sending a fax to Amazon and receiving no help, here I am looking for help and assistance.
2024.02.27 - Received TRO from the account team (we don't have any Infringement behavior from this account).
2024.0.28 - We signed the settlement agreement with the right owner
2024.04.03 - The plaintiff successfully withdrew the lawsuit.
2024.04.03 - Received the Notice of Dismissal of the case
2024.04.25 - Received an email from the Plaintiff that they were notified by Amazon that the TRO was released. (We were notified by Amazon on 5/17/24 that the account was released from TRO 24-cv-00907 on April 25, 2024. Amazon also clarified that there are additional legal holds on the account funds that are unrelated to our lawsuit. Please contact Amazon directly for assistance with the unrelated legal issues. Thank you.)
Up to now, my account is still unable to withdraw funds.
Case ID: 14770658261
Case No. 1: 24-cv-00907
28 replies
Seller_tf7oIvQZR1ely
The case ID 14770658261
@Atlas_Amazon @Quincy_Amazon @CR_Amazon@Steve_Amazon @Micah_Amazon
Can someone please help me resolve this issue, I have no source to contact the Plaintiff's lawyers besides sending them emails, and they hardly ever reply or try to help.
Nikki_Amazon
Greetings @Seller_tf7oIvQZR1ely,
Thank you for utilizing the seller forums to obtain help with TRO being released but having no access to the Funds.
- "I'm reaching out to the current issue I have been having with my TRO being released but having no access to the Funds."
I apologize for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
I have contacted seller support and was informed that your listings were reactivated and since you are in compliance with Amazon's policies, your funds should be released and disbursed according to your disbursement schedule.
If the issue with your funds persists, please let us know here.
Please visit the page Funds withholding policy for more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
Seller_tf7oIvQZR1ely
@Atlas_Amazon @Quincy_Amazon @CR_Amazon @Steve_Amazon @Micah_Amazon @Nikki_Amazon
Hello,
Can I please get help and guidance on releasing my funds from the Account Level Reserve?
Infringement Received on
ASIN: B08RYL69VX
TRO Placed with the Case ID: Case 14770658261
This legal issue was resolved and notified with the case dismissal. The plaintiff confirmed the lift of the TRO from my account, but the funds are still reserved and no help is received from the Seller Support or the Amazon Legal Department.
LeviDylan_Amazon
Hello @Seller_tf7oIvQZR1ely,
I hope you are doing well.
I have checked in on the case log that you have provided and I can can confirm that this has been transferred to the appropriate team for review. There haven't been any updates as of yet. During this time I suggest to continue monitoring you notifications for follow-up information from that team. If you see any updates, please share the outcome in this thread and if we see any updates we will update this thread as well.
Wishing you the best,
LeviDylan
Seller_edTdUzWPMiWMb
Hello dear
Hope you are well,
I have also received a TRO complaint, so I wanted to ask whether you signed the agreement directly with the right owner or hired an attorney and how long it took to remove the TRO complaint.
Because I have also signed an agreement with the right owner and have sent the payment to him. It has been 45 days but they have not yet withdrawn the case.
Seller_vme5OpoD31M89
We have encountered the same problem as you now, and we would like to know how you solved it later.
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