Community Violating Negative Review
Dear Community,
I was left a 1-star review by a buyer as below. I reported this review & Amazon refused to remove it.
"It’s not returnable, somebody repaired this bag, and it’s definitely not the same as *Insert Brand Name* as advertised, do you research"
This is extremely frustrating because FIRST It violated 3 Community guidelines. According to Amazon:
What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
- Ordering issues and returns
- Shipping packaging
- Product condition and damage
On top of that, I never advertised my product as the brand that the customer mentioned. I censored the brand name for privacy purposes.
Can anyone help me how to elaborate on this to the correct department so it's handled correctly? This review never mentioned the quality of the actual product, and I don't even know who repaired my bag with tapes as the photo they showed. My products are shipped 100% brand new and undamaged to Amazon FBA. Thank you!!
Support Case ID 16633924241
0 replies
Danny_Amazon
Hello @Seller_epgONY12KqeHA- appreciate you detailing this review here on the seller forums.
Can you help confirm if you've already used the standard pathways detailed in this post to report the review to Amazon for review? Or was that case ID created directly with support? In short, you can report the individual review, report the reviewer's profile if you believe any suspicious or abusive behavior is afoot, and reach out to community-help@amazon.com to highlight the ways the review may depart from our Community Guidelines. It's important to note that the team behind that alias may not respond to submissions, but all submissions will be reviewed for appropriate action.
I'll look forward to your response here, and I appreciate your understanding, as we do need to follow standard pathways before any escalation becomes possible!
Best,
Danny
Community Violating Negative Review
Dear Community,
I was left a 1-star review by a buyer as below. I reported this review & Amazon refused to remove it.
"It’s not returnable, somebody repaired this bag, and it’s definitely not the same as *Insert Brand Name* as advertised, do you research"
This is extremely frustrating because FIRST It violated 3 Community guidelines. According to Amazon:
What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
- Ordering issues and returns
- Shipping packaging
- Product condition and damage
On top of that, I never advertised my product as the brand that the customer mentioned. I censored the brand name for privacy purposes.
Can anyone help me how to elaborate on this to the correct department so it's handled correctly? This review never mentioned the quality of the actual product, and I don't even know who repaired my bag with tapes as the photo they showed. My products are shipped 100% brand new and undamaged to Amazon FBA. Thank you!!
Support Case ID 16633924241
Community Violating Negative Review
Dear Community,
I was left a 1-star review by a buyer as below. I reported this review & Amazon refused to remove it.
"It’s not returnable, somebody repaired this bag, and it’s definitely not the same as *Insert Brand Name* as advertised, do you research"
This is extremely frustrating because FIRST It violated 3 Community guidelines. According to Amazon:
What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
- Ordering issues and returns
- Shipping packaging
- Product condition and damage
On top of that, I never advertised my product as the brand that the customer mentioned. I censored the brand name for privacy purposes.
Can anyone help me how to elaborate on this to the correct department so it's handled correctly? This review never mentioned the quality of the actual product, and I don't even know who repaired my bag with tapes as the photo they showed. My products are shipped 100% brand new and undamaged to Amazon FBA. Thank you!!
Support Case ID 16633924241
0 replies
0 replies
Danny_Amazon
Hello @Seller_epgONY12KqeHA- appreciate you detailing this review here on the seller forums.
Can you help confirm if you've already used the standard pathways detailed in this post to report the review to Amazon for review? Or was that case ID created directly with support? In short, you can report the individual review, report the reviewer's profile if you believe any suspicious or abusive behavior is afoot, and reach out to community-help@amazon.com to highlight the ways the review may depart from our Community Guidelines. It's important to note that the team behind that alias may not respond to submissions, but all submissions will be reviewed for appropriate action.
I'll look forward to your response here, and I appreciate your understanding, as we do need to follow standard pathways before any escalation becomes possible!
Best,
Danny
Danny_Amazon
Hello @Seller_epgONY12KqeHA- appreciate you detailing this review here on the seller forums.
Can you help confirm if you've already used the standard pathways detailed in this post to report the review to Amazon for review? Or was that case ID created directly with support? In short, you can report the individual review, report the reviewer's profile if you believe any suspicious or abusive behavior is afoot, and reach out to community-help@amazon.com to highlight the ways the review may depart from our Community Guidelines. It's important to note that the team behind that alias may not respond to submissions, but all submissions will be reviewed for appropriate action.
I'll look forward to your response here, and I appreciate your understanding, as we do need to follow standard pathways before any escalation becomes possible!
Best,
Danny
Danny_Amazon
Hello @Seller_epgONY12KqeHA- appreciate you detailing this review here on the seller forums.
Can you help confirm if you've already used the standard pathways detailed in this post to report the review to Amazon for review? Or was that case ID created directly with support? In short, you can report the individual review, report the reviewer's profile if you believe any suspicious or abusive behavior is afoot, and reach out to community-help@amazon.com to highlight the ways the review may depart from our Community Guidelines. It's important to note that the team behind that alias may not respond to submissions, but all submissions will be reviewed for appropriate action.
I'll look forward to your response here, and I appreciate your understanding, as we do need to follow standard pathways before any escalation becomes possible!
Best,
Danny
