does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
37 replies
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_s7F7fMBDtix0d
Susan,
That makes ZERO sense. If they customer had followed the rules and filed an AtoZ for the item not received the seller would have been protected but because the customer didn't follow the rules the seller is screwed. Come on... THINK about it!!
Seller_roNdLQpqbVoOH
I am, in fact, beginning to wonder if this is a new entry in the "How to scam Amazon and its sellers" sweepstakes. I've seen too many posts about this lately.
Do not open an A-to-Z claim, but go directly to a chargeback. Although I would imagine banks do have limits on how many times a customer can do this. I also don't know if banks ask if you have tried all other avenues of remediation before this step. I've never done or received a chargeback.
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
SEAmod
Hi @Seller_s7F7fMBDtix0d
I understand the frustration with customers abusing the chargeback process to avoid paying for purchases. While I don't have the authority to change laws or policies, I empathize with the challenges this creates for our selling partners.
Chargebacks allow customers to dispute charges, protecting against fraud or merchant errors. However, some customers misuse this process, negatively impacting sellers' revenue and operating costs. I believe there should be government reform around the illegitimate use of credit card chargebacks.
Susan
Seller_OvL8C4BJWiuS9
That's the scam! The buyer may have tried to get a refund by talking to Amazon reps and they wouldn't budge (maybe because this buyer was flagged for excessive claims), so they go to the bank to get a refund through them. The seller does have the opportunity to provide evidence of the transaction and whatever transpired.
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
37 replies
37 replies
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_s7F7fMBDtix0d
Susan,
That makes ZERO sense. If they customer had followed the rules and filed an AtoZ for the item not received the seller would have been protected but because the customer didn't follow the rules the seller is screwed. Come on... THINK about it!!
Seller_roNdLQpqbVoOH
I am, in fact, beginning to wonder if this is a new entry in the "How to scam Amazon and its sellers" sweepstakes. I've seen too many posts about this lately.
Do not open an A-to-Z claim, but go directly to a chargeback. Although I would imagine banks do have limits on how many times a customer can do this. I also don't know if banks ask if you have tried all other avenues of remediation before this step. I've never done or received a chargeback.
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
SEAmod
Hi @Seller_s7F7fMBDtix0d
I understand the frustration with customers abusing the chargeback process to avoid paying for purchases. While I don't have the authority to change laws or policies, I empathize with the challenges this creates for our selling partners.
Chargebacks allow customers to dispute charges, protecting against fraud or merchant errors. However, some customers misuse this process, negatively impacting sellers' revenue and operating costs. I believe there should be government reform around the illegitimate use of credit card chargebacks.
Susan
Seller_OvL8C4BJWiuS9
That's the scam! The buyer may have tried to get a refund by talking to Amazon reps and they wouldn't budge (maybe because this buyer was flagged for excessive claims), so they go to the bank to get a refund through them. The seller does have the opportunity to provide evidence of the transaction and whatever transpired.
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_s7F7fMBDtix0d
Susan,
That makes ZERO sense. If they customer had followed the rules and filed an AtoZ for the item not received the seller would have been protected but because the customer didn't follow the rules the seller is screwed. Come on... THINK about it!!
Seller_s7F7fMBDtix0d
Susan,
That makes ZERO sense. If they customer had followed the rules and filed an AtoZ for the item not received the seller would have been protected but because the customer didn't follow the rules the seller is screwed. Come on... THINK about it!!
Seller_roNdLQpqbVoOH
I am, in fact, beginning to wonder if this is a new entry in the "How to scam Amazon and its sellers" sweepstakes. I've seen too many posts about this lately.
Do not open an A-to-Z claim, but go directly to a chargeback. Although I would imagine banks do have limits on how many times a customer can do this. I also don't know if banks ask if you have tried all other avenues of remediation before this step. I've never done or received a chargeback.
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
Seller_roNdLQpqbVoOH
I am, in fact, beginning to wonder if this is a new entry in the "How to scam Amazon and its sellers" sweepstakes. I've seen too many posts about this lately.
Do not open an A-to-Z claim, but go directly to a chargeback. Although I would imagine banks do have limits on how many times a customer can do this. I also don't know if banks ask if you have tried all other avenues of remediation before this step. I've never done or received a chargeback.
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
SEAmod
Hi @Seller_s7F7fMBDtix0d
I understand the frustration with customers abusing the chargeback process to avoid paying for purchases. While I don't have the authority to change laws or policies, I empathize with the challenges this creates for our selling partners.
Chargebacks allow customers to dispute charges, protecting against fraud or merchant errors. However, some customers misuse this process, negatively impacting sellers' revenue and operating costs. I believe there should be government reform around the illegitimate use of credit card chargebacks.
Susan
SEAmod
Hi @Seller_s7F7fMBDtix0d
I understand the frustration with customers abusing the chargeback process to avoid paying for purchases. While I don't have the authority to change laws or policies, I empathize with the challenges this creates for our selling partners.
Chargebacks allow customers to dispute charges, protecting against fraud or merchant errors. However, some customers misuse this process, negatively impacting sellers' revenue and operating costs. I believe there should be government reform around the illegitimate use of credit card chargebacks.
Susan
Seller_OvL8C4BJWiuS9
That's the scam! The buyer may have tried to get a refund by talking to Amazon reps and they wouldn't budge (maybe because this buyer was flagged for excessive claims), so they go to the bank to get a refund through them. The seller does have the opportunity to provide evidence of the transaction and whatever transpired.
Seller_OvL8C4BJWiuS9
That's the scam! The buyer may have tried to get a refund by talking to Amazon reps and they wouldn't budge (maybe because this buyer was flagged for excessive claims), so they go to the bank to get a refund through them. The seller does have the opportunity to provide evidence of the transaction and whatever transpired.
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
