does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
0 replies
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
Seller_RTlQJrZ51M2XI
Buy Amazon shipping is a joke. They talk the talk but can not walk the walk.
Seller_FoHImRENetaoe
Did not protect me on a recent INR. Said it was ineligible for a SafeT Claim.
Seller_GpxiEwTpYANyX
We just received a chargeback claim and purchased shipping abd label from Amazon shipping and showing as delivered. The address seems incomplete and we did our investigation and it was delivered to the correct household with the person having the same name. We have further evidence of the delivery using geotracting scan using GPS scan and longitude and latitude coordinates laid over block mapping and images of house delivered to but can't seem to add this to our representation or even update the original representation. The chargeback has been stuck in "processing" for 2 weeks. The cutomer never contacted us nor filed an A to Z claim. Hoping the bank and Amazon does not charge us for the printer the customer claims never received. Sales have been horrendous and don't need a chargeback.
Should the customer or Amazon be held responsible for an incorrect or incomplete address with INR claims. Why can't sellers update or include additional information or evidence on claims? Why can we not include images for either A to Z or Chargeback claims?
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
0 replies
0 replies
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
Seller_RTlQJrZ51M2XI
Buy Amazon shipping is a joke. They talk the talk but can not walk the walk.
Seller_FoHImRENetaoe
Did not protect me on a recent INR. Said it was ineligible for a SafeT Claim.
Seller_GpxiEwTpYANyX
We just received a chargeback claim and purchased shipping abd label from Amazon shipping and showing as delivered. The address seems incomplete and we did our investigation and it was delivered to the correct household with the person having the same name. We have further evidence of the delivery using geotracting scan using GPS scan and longitude and latitude coordinates laid over block mapping and images of house delivered to but can't seem to add this to our representation or even update the original representation. The chargeback has been stuck in "processing" for 2 weeks. The cutomer never contacted us nor filed an A to Z claim. Hoping the bank and Amazon does not charge us for the printer the customer claims never received. Sales have been horrendous and don't need a chargeback.
Should the customer or Amazon be held responsible for an incorrect or incomplete address with INR claims. Why can't sellers update or include additional information or evidence on claims? Why can we not include images for either A to Z or Chargeback claims?
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
Seller_RTlQJrZ51M2XI
Buy Amazon shipping is a joke. They talk the talk but can not walk the walk.
Seller_RTlQJrZ51M2XI
Buy Amazon shipping is a joke. They talk the talk but can not walk the walk.
Seller_FoHImRENetaoe
Did not protect me on a recent INR. Said it was ineligible for a SafeT Claim.
Seller_FoHImRENetaoe
Did not protect me on a recent INR. Said it was ineligible for a SafeT Claim.
Seller_GpxiEwTpYANyX
We just received a chargeback claim and purchased shipping abd label from Amazon shipping and showing as delivered. The address seems incomplete and we did our investigation and it was delivered to the correct household with the person having the same name. We have further evidence of the delivery using geotracting scan using GPS scan and longitude and latitude coordinates laid over block mapping and images of house delivered to but can't seem to add this to our representation or even update the original representation. The chargeback has been stuck in "processing" for 2 weeks. The cutomer never contacted us nor filed an A to Z claim. Hoping the bank and Amazon does not charge us for the printer the customer claims never received. Sales have been horrendous and don't need a chargeback.
Should the customer or Amazon be held responsible for an incorrect or incomplete address with INR claims. Why can't sellers update or include additional information or evidence on claims? Why can we not include images for either A to Z or Chargeback claims?
Seller_GpxiEwTpYANyX
We just received a chargeback claim and purchased shipping abd label from Amazon shipping and showing as delivered. The address seems incomplete and we did our investigation and it was delivered to the correct household with the person having the same name. We have further evidence of the delivery using geotracting scan using GPS scan and longitude and latitude coordinates laid over block mapping and images of house delivered to but can't seem to add this to our representation or even update the original representation. The chargeback has been stuck in "processing" for 2 weeks. The cutomer never contacted us nor filed an A to Z claim. Hoping the bank and Amazon does not charge us for the printer the customer claims never received. Sales have been horrendous and don't need a chargeback.
Should the customer or Amazon be held responsible for an incorrect or incomplete address with INR claims. Why can't sellers update or include additional information or evidence on claims? Why can we not include images for either A to Z or Chargeback claims?
