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Declared Value for FedEx in Buy Shipping Not Working
Is anyone else having trouble with Buy Shipping and FedEx? I am no longer able to declare value with FedEx. We ship expensive items and need to declare value. When we try to declare value we get a message stating, "Error occurred. Please try with a different delivery method." We have negotiated rates with FedEx, so going with a different carrier really isn't an option. We tested UPS and USPS and did not have the same issue.
I have a case open, just checking to see if anyone else has experienced this issue and may have some insight.
15 replies
KJ_Amazon
Hello @Seller_hABO6W59iirRT
Thank you for sharing that update about problems with entering a Declared Value for FedEx shipments.
Are you continuing to have this issue, and if so, have you filed a support case with details about the problem? If so, can you share that Case ID with me?
I have not seen this widely reported in the forums, but your information will help me report the problem and find a root cause.
KJ_Amazon
Hello @Seller_BkdLpb4k6dcdt Thank you for that detailed description of that problem purchasing FedEx shipping. I included them as part of the ongoing investigation into that error.
Thank you @Seller_hABO6W59iirRT. The team is investigating that FedEx Buy Shipping error.
KJ_Amazon
Hello @Seller_hABO6W59iirRT and @Seller_BkdLpb4k6dcdt
I am following up on your FedEx error report. Are you still seeing this issue, or can you select FedEx shipping service options with $500+ declared value?
KJ_Amazon
Seller_Iq8G0IA7I69uO
Hello @KJ_Amazon,
I am also having the error when trying to add a declared value to a signature confirmation FedEx label. Any recent updates on this glitch?
I didn't notice this tread/topic/post and accidentally created a new topic here [link] with images.
KJ_Amazon
Hello @Seller_Iq8G0IA7I69uO Thanks for the update and for the screenshots in the other thread.
Unable to add Declared Value to FedEx packages
I reached back out to our partner team that has been investigating this issue, and I shared your post and details. I will continue to follow up with them.
KJ_Amazon
Hello @Seller_Iq8G0IA7I69uO
Thanks for sharing those details and screenshots about problems purchasing FedEx shipping labels.
I have been sharing that information with our Buy Shipping partner teams, and they are working to investigate that error message and make improvements to the process.
In the meantime: with regards to shipping options for FedEx shipments outside of that $101-$499 range, the following information is available on the FedEx website:
FedEx declared value information: FedEx website.
"The first $100 of value in your shipment is included in your shipping rate at no extra charge as part of our standard $100 limit of liability. Your declared value fees reflect any amount that exceeds that $100."
"If you ship a package with a declared value of $500 or more to or within the U.S. and to Canada"
- The Direct Signature Required option is automatically applied to your shipment.
- You will not be charged extra for this service.
I will continue to post updates on the subject as I receive them from our partner team.
KJ_Amazon
KJ_Amazon
Hello @Seller_Iq8G0IA7I69uO If you ship a package with a declared value of $500 or more to or within the U.S. and to Canada, Direct Signature Required option is automatically applied by FedEx to your shipment. Please let me know if you see otherwise. In the meantime, our partner teams are continuing to review the UX for FedEx Buy Shipping.
KJ_Amazon
Hello @Seller_Iq8G0IA7I69uO @Seller_BkdLpb4k6dcdt @Seller_hABO6W59iirRT .
Our team has continued to work on this issue with entering a Declared Value for FedEx shipments.
They asked me to check in with you to see if you are still seeing that error when attempting FedEx shipments outside of the $101-$499 range discussed above.
While the first $100 of value in your shipment is included in your shipping rate, and Direct Signature Required option is automatically applied to your shipment with a declared value of $500 or more to or within the U.S. and to Canada, it should not be returning errors.
Seller_hABO6W59iirRT
Sometimes it works, sometimes it doesn't. There's no way to know until I try and see if we get the error. I'd say we're about 50 / 50 on success / fail for that feature.
KJ_Amazon
Hello @Seller_hABO6W59iirRT That is an interesting update.
Do you have an Order ID you can share where you were able to successfully (or unsuccessfully) purchase FedEx shipping with a declared value ≤$100 or ≥$500? I can open a Direct Case if you prefer to share information that way.
KJ_Amazon
Seller_Iq8G0IA7I69uO
Thanks, @KJ_Amazonyour information is not wrong but the Amazon Buy Shipping Service used to allow $500 declared value with Signature Confirmation on FedEx labels. This is helpful for us due to negotiated FedEx rates, but the signature confirmation must be requested and not automatically applied for our discount to apply. I am okay with loosing this negotiated discount to retain Buy Shipping Protections. I am providing this additional negotiated information because maybe other FedEx shippers have this same offer and may be why they are experiencing this glitch also.
I see you posted that FedEx will automatically apply Direct Signature Required to a package with a declared value of $500 or more within the US and to Canada.
Can you confirm this will satisfy the "Signature confirmation recommended" when an order status displays Signature confirmation recommended?
below screenshot is from, Signature confirmation recommendation [link]
Seller_hABO6W59iirRT
The response I got from Amazon was as follows. Not very helpful and FedEx had no response to this.
Upon investigation,we found that:
Signature VAS was requested by You, but FedEx didn't return in FedEx API response. FedEx Carrier Service will need to be updated to handle such cases gracefully.
Issue is with the Fedex services not with Amazon.
You need to reach out to the fedex team.
Since the issue has been reported a month ago this issue should have been fixed by now.Check once again if issue still persists contact Fedex team.
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