111-8119605-4306655 Was issued an a-z claim funded by us. Customer states item never arrived and tracking information shows it delivered and even has a photo. Asked customer to provide photo of front door to confirm it was delivered to the wrong house. Customer refused and filed A-Z claim and was granted and funded by us. Is there any thing i can do better in my appeal or handling these.

hello, i am a new seller on amazon and i would like some help from you guys, please. where can i get a manufacturer in the United States? How do i know what products to sell?

We had a customer claim they never received a purchase but tracking clearly shows it was delivered to their address and we used Amazon Buy Shipping Services. The package was shipped same day and delivered in two days on/before the estimated delivery date.

Amazon did not count the transaction against our Order Defect Rate (ODR) because they stated that tracking shows the item was delivered to the buyer's address, but they're not refunding us the value of the transaction.

I don't understand why Amazon clearly states tracking indicates delivery but then won't refund us here. We've appealed the A to Z Claim but are being automatically denied.

The customer lives in the same city as us but it's a different zip code. How can we help Amazon understand that the package was delivered to the customer's address and not returned back to us?