Hi all,

Recently i had a buyer buy 2 of the same item, and as soon as he received it (USPS tracking shows delivered to his address), he called Amazon filed an A-Z claim and got back full refund, yet i lost my product, shipping fees etc.

I appealed the A-Z claim, showing all details for delivery and the appeal was denied in 5 minutes. I lost my money and my product.

I have been selling on eBay for a long time, and in such cases, the tracking number showing delivered is sufficient proof to close the claim. On amazon, i dont think amazon cares about the tracking number. As long as the buyer says i did not recieve it, its sufficient proof to grant the A-Z and fully refund the customer.

Can more seasoned sellers help me, im still new to selling on amazon, and it really hurts when these cases arise.

I know amazon only want to keep buyers happy, but this is theft. How come amazon does not support small sellers in these cases?

I read somewhere the only way to circumvent this is to buy the signature option for shipping?

Can an amazon associate help me here?

Order ID: # 111-3075892-5446648

Delivered

Delivered, Front Door/Porch, July 1, 2024, 12:29 pm

----------

Order summary

Ship by: Thu, Jun 27, 2024 PDT to Fri, Jun 28, 2024 PDT

Deliver by: Fri, Jul 5, 2024 PDT to Mon, Jul 8, 2024 PDT

Purchase date: Wed, Jun 26, 2024, 2:18 PM PDT

An item was delivered to the Amazon customer, but Amazon issued a refund through A to Z claim and applied it to my account. The appeal was also closed. The order ID is 111-6208221-3038654, and this order was also delivered (114-8115748-0441069). Amazon refunded 160 usd to the customer for the items, The customer should return my item or reverse the refund. This is unfair to me as I have delivered 2000 items per month. Amazon has refunded two orders, even though the tracking ID shows that the item has been delivered.

I had an A to Z claim, granted by Amazon but seller funded for an item not delivered, order 111-9781537-3687403.

We used Amazon shipping, tracking shows delivered. Why is this a seller funded claim? It was $258 plus shipping. Shouldn't this be an Amazon funded A to Z claim. I filed a dispute but they didn't change the outcome.

Is there anything I can do?