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Removal orders taking over 6 months, cannot reactivate listing if inventory not removed
We have products that were recalled, Amazon said that we have to remove the recalled inventory to reactivate these listings. This was 8 months ago and we were able to remove most of the recalled inventory, and reactivate one of the listings. But there are multiple removal orders that are taking way too long.
6+ months old removal orders, we tried to cancel them to do a disposal instead (thinking that might be faster) but Amazon says they cannot be canceled because they are under processing status and we just have to wait. But they have been under processing status for 100+ days! Case ID's: 9938778332, 9939194212, 9939086802
7 replies
Seller_8uzrxP27vdO9Y
@Emma_Amazon@Gala_Amazon @Janina_Amazon
Seller_CJjIUGWJZIDbW
From my own experience, this happens, for example, when products are classified as dangerous goods and therefore have to be recalled. Unfortunately, you get the feeling that once a product has been classified as dangerous goods (in my own experience, it was a foodstuff with alcohol content, i.e. not a dangerous good in the legal sense but for Amazon), then it sits somewhere as blocked stock that nobody wants to touch. In our case, it took months and countless cases for the goods to be returned. The only thing that helped us was to constantly open cases and pester the seller service team with the problem.
Emma_Amazon
Hello @Seller_8uzrxP27vdO9Y,
I checked the case IDs you mentioned and asked for an update. I will let you know if I get any update on this.
Best,
Emma
Seller_8uzrxP27vdO9Y
@Emma_Amazon Thank you, but after 4 weeks there is still no concrete answer and there is still no movement in our removals/disposals. Is there any way to expedite this?
Emma_Amazon
Hello @Seller_8uzrxP27vdO9Y,
I asked for more Info but I was told that it's apparently not possible to expedite this process. Unfortunately I don't have another response to this.
Best,
Emma
Seller_8uzrxP27vdO9Y
@Emma_AmazonIs there anything you recommend us to do? Amazon does not let us sell these products again unless the recalled inventory is removed. These products were selling very well so we have been losing out on a lot of revenue. If the inventory had been timely processed by Amazon, this would already have been resolved months ago. We just do not understand why simple removal and disposal orders take so long. Has Amazon lost the inventory?
Emma_Amazon
Hello @Seller_8uzrxP27vdO9Y,
I don't have any other recommendation than opening a case with Seller Support and requesting an update, but you are already doing that.
Keep us updated if you get any news!
Best,
Emma
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