Order ID: 112-3606978-6818636

Purchase date: Wed, Mar 5, 2025, 12:54 PM PST

Shipped with UPS Signature Required - 1Z9AF1210361518023

First Scan - 03/05/2025, 9:29 P.M.

Delivered and Signed - 03/06/2025, 12:59 P.M.

Customer messaged you

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 7, 2025

Customer messaged you

March 9, 2025

You messaged the customer

March 9, 2025

A to Z Claim date: March 11, 2025 (Granted in favor of buyer)

Contacted UPS and received copy of signature for Appeal

A to Z Appeal: Mar 12, 2025 (Denied in favor of buyer)

Buyer chose to have item delivered to Mail Max Postal Center a commercial mail location.

Order delivered on time and signed for by someone the customer designated to sign for it when they chose to have the item delivered to business/mail box location. This is pure fraud by the customer or the business the item was delivered to.

This was a $592.61 order and we are without the product.

Order number：112-7964514-8393022

Feedback Removal Request for Order ID: 112-7964514-8393022

Customer feedback content “I used the label provided by Amazon to return this dress. I paid $15.70 in return shipping, nearly the cost of the item. It was sent back with Return to Sender, Unable to Forward. I am very unhappy with this seller, amazon, and the return, or lack of ability to return. Will never buy from this seller again."

This feedback is for an item we do not sell! We have not received any return request for this order ID. Customer is referring to a dress in the feedback and we do not sell dresses! Feedback was left for the wrong seller and we should not be penalized for the customers mistake! Also the customer had an issue with her return label provided by Amazon which we have no control over.

This is all common sense, We are hoping a mod can get this very derogatory feedback removed or at the very least struck through.

We need a mod to assist us in getting this corrected. Ty!

Dear Amazon Team

Order ID: 112-1071336-7742605

The entire feedback comment is a product review which should be removed.

Case ID: 16042441801

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

Thank you for your help

@Seller_nS0jcFQNDLG3e@Seller_ovM5p622oIbGp@Seller_CnfW62x6yxvJw