New Seller Community
Your account has been deactivated warning
I opened an individual Amazon account but my account was deactivated about 4-5 months ago. I did not add any products or make any sales from my account. Although I sent all the documents requested from me, it was not reactivated. I think the deactivated event in my individual Amazon account is due to the fact that I opened stores in many countries. I sent all the documents requested from me but I receive an automatic message every time. They keep telling me "We have received your request to reactivate your account, but we do not have sufficient information to complete your request." Please someone help. I want to solve this problem and switch to a professional account.
16 replies
Seller_OvL8C4BJWiuS9
We need more information. Post your original deactivation notice.
Seller_kIukTwdhvntAp
" I want to solve this problem and switch to a professional account."
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
CR_Amazon
Hello there @Seller_62YrGffXX3noi
My name is CR and wanted to hop in here to provide you with some additional information. The reason for your deactivation can be found in your 3/20/2024 performance notification.
For your privacy, I will not personally share the reason here but you can review that and the necessary steps you need to take within the above notification from March 2024.
You also have additional performance notification from 10/4/2024 with more information including requirements for appealing. Unfortunately, I will not have any additional information to share here outside of what is in your above performance notifications. Thank you for understanding.
CR_Amazon
Seller_LImVvUWeyiCfQ
Since the names are the same, it appears you've intentionally or unintentionally signed up for a Global Selling Account with multiple Marketplaces. The link in the article will take you to the dashboard so you can see each one you're signed up for.
This thread (link to thread) and specifically this post (link to post) might help. Follow Medic's instructions for each Marketplace that you've signed up for. You'll need to reactivate the account causing the issue, then appeal each of the others to reactivate them.
