Changes to Restocking Fee Photo Requirements
Hello sellers,
In order to charge restocking fees, a photo of the damaged, defective, or materially different item received via return will now be required. Amazon is making this change to make it more dynamic and guide sellers to provide more relevant and consistent evidence when issuing refunds for returned items. The workflow will dynamically determine the evidence required from sellers based on the grading condition (e.g. Materially Different, Failed, etc.) and product category. The key goals of these changes are:
- Protect sellers from potential abuse and fraudulent refund requests by making it easier for our teams to intercept and deny illegitimate claims.
- Enable our investigation teams to make more informed decisions on whether to pass or deny refunds to buyers. Previously, the quality and relevance of evidence submitted by sellers doesn't always allow our teams to take the correct action.
While we understand these changes may require some adjustments for sellers, the enhanced workflow is designed to provide clearer guidance on the specific evidence needed based on the return reason selected. This should help make the refund process more efficient and transparent for both sellers and Amazon. Please reference our instructions on how to Issue a partial refund for further information.
Please let us know what questions you may have, and what your experience with the new workflow has been so we may share it with our partner teams.
Best,
Danny
0 replies
Seller_keSnEDesLFVwv
Will you be able to handle video, not just photos?
If I have video, starting with the back side of the UPS delivery guy as he walks away, and continuing with the seller opening the return package and zooming in to focus on the contents, would Amazon want to see it?
That would be real, courtroom-level, indisputable proof. Can you guys handle that?
Seller_4mbrVddPNE9Zm
I am constantly having customer say the description is inaccurate or the item is defective; then in the comments state they ordered the wrong item.
They do this in order to avoid paying return label fees. How do we circumvent this?
Do i need to take photos of every return to charge them restocking fee for the cost of the return label fee?
Seller_VLB93SOhkHsZs
NOTHING Amazon does is to protect its sellers. Nothing.....
Seller_HiTXE2Jfg6hnF
So we can no longer charge re-stocking fees for "ordered by accident" or "no longer wanted"? The item has to not only be opened but has to have damage as well? It's like Amazon is just looking for ways to keep incentivizing customers to abuse returns while giving sellers no recourse for any ridiculous return reason that costs us money in our operations.
Second, what if the customer lies and says "materially different" just to get a free return? That's a customer's word against a seller's word. How do you prove that? Is there any recourse we can take from that with a restocking fee for inaccurate return reasons? Or perhaps ban a customer from purchasing from our store that lies for a return reason. If a customer chooses 'materially different' in a return window, customers should be told up front that an inaccurate return reason could lead to a store ban. You have to give sellers a little leeway because as time goes on, these rules just make things harder for the seller to have recourse against problematic buyers and returns. But instead as time goes on, Amazon works the opposite direction making life harder for honest sellers while doing very little to nothing to curb the fraudulent returns, inaccurate return reasons, and just doing nothing to fix the overall frivolous-abusive return system.
Seller_OfZvFTVK41gXD
lol - what about the customers that just return empty boxes back ?
Seller_G53rrrmDqxLLo
I constantly have problems uploading the pictures on AMAZON, no other site. Every other site I sell on the pictures are QUICKLY UPLOADED!!! But as returns on this site are 500% greater than other sites, and AMAZON really doesn't care about the seller, I will do my best.
Seller_FaV5Qh0z4BM3s
Ridiculous. Why aren't buyers held to the same standards for returns? It's always the sellers that amazon turns the screws on.
Changes to Restocking Fee Photo Requirements
Hello sellers,
In order to charge restocking fees, a photo of the damaged, defective, or materially different item received via return will now be required. Amazon is making this change to make it more dynamic and guide sellers to provide more relevant and consistent evidence when issuing refunds for returned items. The workflow will dynamically determine the evidence required from sellers based on the grading condition (e.g. Materially Different, Failed, etc.) and product category. The key goals of these changes are:
- Protect sellers from potential abuse and fraudulent refund requests by making it easier for our teams to intercept and deny illegitimate claims.
- Enable our investigation teams to make more informed decisions on whether to pass or deny refunds to buyers. Previously, the quality and relevance of evidence submitted by sellers doesn't always allow our teams to take the correct action.
While we understand these changes may require some adjustments for sellers, the enhanced workflow is designed to provide clearer guidance on the specific evidence needed based on the return reason selected. This should help make the refund process more efficient and transparent for both sellers and Amazon. Please reference our instructions on how to Issue a partial refund for further information.
Please let us know what questions you may have, and what your experience with the new workflow has been so we may share it with our partner teams.
Best,
Danny
Changes to Restocking Fee Photo Requirements
Hello sellers,
In order to charge restocking fees, a photo of the damaged, defective, or materially different item received via return will now be required. Amazon is making this change to make it more dynamic and guide sellers to provide more relevant and consistent evidence when issuing refunds for returned items. The workflow will dynamically determine the evidence required from sellers based on the grading condition (e.g. Materially Different, Failed, etc.) and product category. The key goals of these changes are:
- Protect sellers from potential abuse and fraudulent refund requests by making it easier for our teams to intercept and deny illegitimate claims.
- Enable our investigation teams to make more informed decisions on whether to pass or deny refunds to buyers. Previously, the quality and relevance of evidence submitted by sellers doesn't always allow our teams to take the correct action.
While we understand these changes may require some adjustments for sellers, the enhanced workflow is designed to provide clearer guidance on the specific evidence needed based on the return reason selected. This should help make the refund process more efficient and transparent for both sellers and Amazon. Please reference our instructions on how to Issue a partial refund for further information.
Please let us know what questions you may have, and what your experience with the new workflow has been so we may share it with our partner teams.
Best,
Danny
0 replies
0 replies
Seller_keSnEDesLFVwv
Will you be able to handle video, not just photos?
If I have video, starting with the back side of the UPS delivery guy as he walks away, and continuing with the seller opening the return package and zooming in to focus on the contents, would Amazon want to see it?
That would be real, courtroom-level, indisputable proof. Can you guys handle that?
Seller_4mbrVddPNE9Zm
I am constantly having customer say the description is inaccurate or the item is defective; then in the comments state they ordered the wrong item.
They do this in order to avoid paying return label fees. How do we circumvent this?
Do i need to take photos of every return to charge them restocking fee for the cost of the return label fee?
Seller_VLB93SOhkHsZs
NOTHING Amazon does is to protect its sellers. Nothing.....
Seller_HiTXE2Jfg6hnF
So we can no longer charge re-stocking fees for "ordered by accident" or "no longer wanted"? The item has to not only be opened but has to have damage as well? It's like Amazon is just looking for ways to keep incentivizing customers to abuse returns while giving sellers no recourse for any ridiculous return reason that costs us money in our operations.
Second, what if the customer lies and says "materially different" just to get a free return? That's a customer's word against a seller's word. How do you prove that? Is there any recourse we can take from that with a restocking fee for inaccurate return reasons? Or perhaps ban a customer from purchasing from our store that lies for a return reason. If a customer chooses 'materially different' in a return window, customers should be told up front that an inaccurate return reason could lead to a store ban. You have to give sellers a little leeway because as time goes on, these rules just make things harder for the seller to have recourse against problematic buyers and returns. But instead as time goes on, Amazon works the opposite direction making life harder for honest sellers while doing very little to nothing to curb the fraudulent returns, inaccurate return reasons, and just doing nothing to fix the overall frivolous-abusive return system.
Seller_OfZvFTVK41gXD
lol - what about the customers that just return empty boxes back ?
Seller_G53rrrmDqxLLo
I constantly have problems uploading the pictures on AMAZON, no other site. Every other site I sell on the pictures are QUICKLY UPLOADED!!! But as returns on this site are 500% greater than other sites, and AMAZON really doesn't care about the seller, I will do my best.
Seller_FaV5Qh0z4BM3s
Ridiculous. Why aren't buyers held to the same standards for returns? It's always the sellers that amazon turns the screws on.
Seller_keSnEDesLFVwv
Will you be able to handle video, not just photos?
If I have video, starting with the back side of the UPS delivery guy as he walks away, and continuing with the seller opening the return package and zooming in to focus on the contents, would Amazon want to see it?
That would be real, courtroom-level, indisputable proof. Can you guys handle that?
Seller_keSnEDesLFVwv
Will you be able to handle video, not just photos?
If I have video, starting with the back side of the UPS delivery guy as he walks away, and continuing with the seller opening the return package and zooming in to focus on the contents, would Amazon want to see it?
That would be real, courtroom-level, indisputable proof. Can you guys handle that?
Seller_4mbrVddPNE9Zm
I am constantly having customer say the description is inaccurate or the item is defective; then in the comments state they ordered the wrong item.
They do this in order to avoid paying return label fees. How do we circumvent this?
Do i need to take photos of every return to charge them restocking fee for the cost of the return label fee?
Seller_4mbrVddPNE9Zm
I am constantly having customer say the description is inaccurate or the item is defective; then in the comments state they ordered the wrong item.
They do this in order to avoid paying return label fees. How do we circumvent this?
Do i need to take photos of every return to charge them restocking fee for the cost of the return label fee?
Seller_0qyRtqm32cQSi
Does this have any impact on FBA returns?
Seller_VLB93SOhkHsZs
NOTHING Amazon does is to protect its sellers. Nothing.....
Seller_VLB93SOhkHsZs
NOTHING Amazon does is to protect its sellers. Nothing.....
Seller_HiTXE2Jfg6hnF
So we can no longer charge re-stocking fees for "ordered by accident" or "no longer wanted"? The item has to not only be opened but has to have damage as well? It's like Amazon is just looking for ways to keep incentivizing customers to abuse returns while giving sellers no recourse for any ridiculous return reason that costs us money in our operations.
Second, what if the customer lies and says "materially different" just to get a free return? That's a customer's word against a seller's word. How do you prove that? Is there any recourse we can take from that with a restocking fee for inaccurate return reasons? Or perhaps ban a customer from purchasing from our store that lies for a return reason. If a customer chooses 'materially different' in a return window, customers should be told up front that an inaccurate return reason could lead to a store ban. You have to give sellers a little leeway because as time goes on, these rules just make things harder for the seller to have recourse against problematic buyers and returns. But instead as time goes on, Amazon works the opposite direction making life harder for honest sellers while doing very little to nothing to curb the fraudulent returns, inaccurate return reasons, and just doing nothing to fix the overall frivolous-abusive return system.
Seller_HiTXE2Jfg6hnF
So we can no longer charge re-stocking fees for "ordered by accident" or "no longer wanted"? The item has to not only be opened but has to have damage as well? It's like Amazon is just looking for ways to keep incentivizing customers to abuse returns while giving sellers no recourse for any ridiculous return reason that costs us money in our operations.
Second, what if the customer lies and says "materially different" just to get a free return? That's a customer's word against a seller's word. How do you prove that? Is there any recourse we can take from that with a restocking fee for inaccurate return reasons? Or perhaps ban a customer from purchasing from our store that lies for a return reason. If a customer chooses 'materially different' in a return window, customers should be told up front that an inaccurate return reason could lead to a store ban. You have to give sellers a little leeway because as time goes on, these rules just make things harder for the seller to have recourse against problematic buyers and returns. But instead as time goes on, Amazon works the opposite direction making life harder for honest sellers while doing very little to nothing to curb the fraudulent returns, inaccurate return reasons, and just doing nothing to fix the overall frivolous-abusive return system.
Seller_OfZvFTVK41gXD
lol - what about the customers that just return empty boxes back ?
Seller_OfZvFTVK41gXD
lol - what about the customers that just return empty boxes back ?
Seller_G53rrrmDqxLLo
I constantly have problems uploading the pictures on AMAZON, no other site. Every other site I sell on the pictures are QUICKLY UPLOADED!!! But as returns on this site are 500% greater than other sites, and AMAZON really doesn't care about the seller, I will do my best.
Seller_G53rrrmDqxLLo
I constantly have problems uploading the pictures on AMAZON, no other site. Every other site I sell on the pictures are QUICKLY UPLOADED!!! But as returns on this site are 500% greater than other sites, and AMAZON really doesn't care about the seller, I will do my best.
Seller_FaV5Qh0z4BM3s
Ridiculous. Why aren't buyers held to the same standards for returns? It's always the sellers that amazon turns the screws on.
Seller_FaV5Qh0z4BM3s
Ridiculous. Why aren't buyers held to the same standards for returns? It's always the sellers that amazon turns the screws on.
