Requiring Photos To Charge Restocking Fees
Previously, photos would only be required if wishing to charge restocking fees of > 20%.
Now it seems photos are required to charge ANY restocking fee amount. Amazon's support articles still appear to reference the policy of only requiring photos for restock fees > 20%
Is this an error? Or a new policy from Amazon that they have not formally announced or updated?
24 replies
Seller_8opwwN6P8sp6Z
new amazon policy and it ticks me off, took me a few days to get over it, but im playing the game, gonna upload the photos, and charge the restock fees.
Roberto_Amazon
Hello! @Seller_ubwUetk5VJjb7
Thank you for bringing this matter into our attention. Our team has received other threads related to this, we are connecting with our partner team to get clarity on this matter.
I will contact as soon as we have an update.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_ubwUetk5VJjb7 @Seller_8opwwN6P8sp6Z
Our partner team is looking to further investigate this. Can you please provide us with a screenshot where you are now required to provide/upload photos for restocking fees for any amount? If you can share the Order ID as well, that would super helpful.
Looking forward to hearing from you.
Seller_3aYIp9GPIEqKn
Same thing for us. We were only trying to charge a 3% restocking fee.
Seller_wnc1pjYEF5ZqF
Just another way to delight the customer by making things needlessly difficult for us.
Seller_8ESHZD3bXlVUv
happening to us as well. Very frustrating and there was no announcement either. @Roberto_Amazonhere are some screenshots.
Seller_ykhbOLKzydMPQ
Until this new update, we would only charge 15% for returns received >60 days after the order date, not the 20% allowed by Policy.
We also only charged a 10% restocking fee "minor damage", but will now begin charging the full 25% allowed by policy to cover the additional costs associated with photographing 30-75 additional returns per day.
When will Amazon realize that making sellers' live more complicated just increases costs, which then raise prices for consumers?
Seller_ykhbOLKzydMPQ
You can deduct restocking fees without photos, simply upload the refund as an adjustment (professional sellers only). However, if the customer files an A-Z claim, you will need the photos to appeal :-(
https://sellercentral.amazon.com/order-reports-and-feeds/feeds/adjustments#
Seller_ZDUFw1qRNIbgB
yes, we've had returns that were over 2 months old, and some that were clearly the buyers fault but the system now says if the item is returned in same condition no matter what we're not allowed to charge a restocking fee...aren't we supposed to be notified in advance of all these changes? they just spring all these changes to policy on us now and sneak them in, no notification at all...or did I miss a notification somewhere?
Roberto_Amazon
Hello! All members. @Seller_ubwUetk5VJjb7
I wanted to follow up here and send a quick message before the weekend. We are working with our partners team to get clarity on these new requirements, I will reply here once we have an update.
Thanks for all of the patience,
