We have seen some weird things happen with second day shipping today (Thursday) with Seller Fulfilled orders. (Standard orders NOT Seller Fulfilled Prime)

Firstly, We have our shipping settings automated and allow FedEx 2 Day for Second Day shipping but for some reason it hasnt been coming up with the FedEx 2 Day (Saturday) option for shipping some of our packages but has given the customer Saturday as the delivery date meaning that Overnight was the only option to get the package there on time. An option i have not agreed to. The only option with this was to either lose money on the sale by shipping overnight or ship by normal FedEx 2 day which would have a monday delivery but then miss the deadline for the customer that Amazon have promised. Amazon should not promise a Saturday delivery if Saturday is not serviced by standard FedEx 2 day.

Secondly, im looking at my orders for tomorrow and I have two Second Day orders, one is Ship by Friday and Deliver by Tuesday which it should be because of the weekend. The second one is Ship by Friday for delivery SUNDAY! Meaning again, i will lose money on this if i ship it. Why is Amazon offering delivery dates which dont suit the shipping options i have offered.

Recently had a return request for an FBM order where the buyer paid $11.98 for second day shipping. The return was received on our end and the order was automatically refunded, in full. The customer's return reason was "no longer needed". Why would the customer get the second day shipping refunded if they received it on time, no issues were found with the product/order, but simily didn't need it any longer? I would greatly appreciate any insight on how to navigate these types of situations.

Thank you ahead of time

We have some seller-fulfilled items with Two-Day Delivery enabled as an option (this is NOT Seller-Fulfilled Prime). But when the Second Day FBM order comes in as a "Ship by" Friday order, we expect the "Deliver by" date to be two business days after it, which is Tuesday. Instead, we have been getting Monday as the delivery date. It seems that Amazon is counting one of the two days in the weekend as part of the transit time.

We opened a case on Amazon about this and we were told to configure settings such as the handling time, but we checked our settings and they all seem correct, and some settings do not apply to what we are talking about (e.g. our default handling time is already 1, and it doesn't apply to Premium shipping anyway). Note that we do not have Shipping Setting Automation (SSA) on.

And that is really what we want to ask about: is there a shipping setting in templates or item where we can count only the business days and not the weekend for transit time?