We recently had a FBM order, it was subject to a discretionary return. The buyer paid extra for expedited shipping, so I paid much more to ship it to meet his arrival date. He asks to return it, and Amazon refunds both the item price and the separate shipping charge.

What is going on here? I had thought that sellers decided what to refund, which is why I charge a separate shipping charge on FBM orders. Is that no longer the case? Worse than that, why would they ever refund an additional expedited shipping charge, which is an extra that the buyer wants, when it means that I had to pay 2-3x the regular shipping cost? I cannot afford to lose costs like this.

Admittedly I don't do a lot of FBM, so I'd appreciate someone letting me know what's up and how to navigate these things. And if Amazon is just going to auto-refund shipping on discretionary returns now, I will have to stop selling these items on their site.

I am considering on setting up several of my fbm items to ship Second Day Delivery (Fedex and UPS) instead of standard ground. I get decent rates for 2 Day shipping on certain packages that would fit well with some of my items. In some cases its cheaper to ship 2-Day than ground which at times I use anyway regardless of the ground shipping setting and gets there much sooner before the promised date.

I am starting to notice sellers are not only getting the buy box advantage by lower prices but Faster shipping and delivery options which this looks to start getting the buy box advatange in itself, and is casuing me an issue by losing a lot of sales.

My question is if I set my items to second day shipping by default (Not FBM Prime) am I Obligated to ship on Saturdays and Sundays and also does it requrie delivery on Saturdays and Sundays or just Monday - Friday Shipping and deliveries?

Example: Receive and Order on Thusday and requires delivery Saturday, or an order on Friday and required Sunday.

And one other requiment, If an order came in on a Thursday Night/Friday, would that deliverery require Monday because it is counting a weekend as Two Day, etc or would it require by Tuesday.

I understand Prime requires weekend shipping and deliveries for FBM in which I cannot offer that requirment.

It seems they are now requring FBM to compete with FBM weekend shipping and expect us to ship 7 days a week. Not every company works around the clock like they do.

Dear Amazon Seller Support,

Is there anyone from Amazon that can help with this order had been full refunded by Amazon without any cancel/return/claim? There is not a mail to tell me why, the order just had been refunded.

Order ID: 114-1694928-6473814

This FBM order had been full refunded by Amazon without any reason, no one tell me why.

It had been delivered with no claim, no retrun request, no any message from buyer.

Just full refunded by Amazon, what's going on?

@Seller_l3eCP9f1PtJXC