Hello fellow sellers,

Chargebacks can be a challenging aspect of our business. Let's discuss how to handle them effectively:

What is a chargeback?

A chargeback occurs when a customer disputes a charge with their bank or credit card company, rather than contacting the seller directly.

How to respond:

• Review the chargeback notification in the Payments section of Seller Central.
• Gather evidence to dispute the chargeback if you believe it's invalid.
• Submit your response within 11 calendar days.

Types of evidence:

• Proof of delivery
• Communication records with the customer
• Photos of the item condition
• Refund confirmation (if applicable)

Amazon's role:

Amazon will submit your evidence to the card issuer on your behalf. The final decision rests with the card issuer.

Prevention tips:

• Provide excellent customer service
• Use tracking for all shipments
• Keep detailed records of all transactions

Remember, "If you receive a chargeback, we'll notify you by email and deduct the disputed amount from your next settlement."

For more details, check the following Seller Central Help pages on chargebacks and disputes:

• Chargebacks
• Respond to a chargeback claim
• Amazon Services Business Solutions Agreement

What has been your experience with chargebacks? Any tips to share?