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Amazon Seller Account Deactivated – Seeking Advice and Assistance
Hello,
I am reaching out to seek advice and assistance regarding the deactivation of my Amazon seller account. Below, I have outlined my situation and the steps I have taken so far:
Issue Summary:
Account Status: My seller account [A1TTPH4KICL060] has been deactivated for several months.
Reason for Deactivation: Amazon mentioned that the documents I submitted were insufficient or unverifiable and requested additional information.
Steps Taken So Far:
Submitted Documents:
Turkish Tax Certificate (original and translated by a certified translator).
Proof of address (issued by the Turkish Civil Registration System).
Payoneer account statement (to verify financial details and address).
Provided Explanations:
I addressed a potential security concern related to logging in from multiple devices. I sent a formal letter apologizing and explaining the situation.
Resubmitted updated and complete documents multiple times as per Amazon's instructions.
Current Status: Amazon has yet to approve the documents and has requested additional verification.
Questions and Requests for Advice:
Has anyone faced a similar issue? What documents or actions helped you resolve it?
Are there specific tips for Turkish sellers regarding document approval and verification?
Would you recommend seeking professional help, such as an Amazon account specialist?
Additional Notes:
I encountered this issue before making any sales. My products are still in draft status.
All documents provided are authentic and official. I am willing to submit certified translations if necessary.
I deeply appreciate any advice, shared experiences, or recommendations. Thank you in advance for your support!
Best regards,
0 replies
Seller_OnWYIfdHDtVMy
Edit:
To address Amazon's request for additional verification, I have also submitted my recent credit card statement. This document includes:
My full name, matching the name registered on my Amazon seller account.
My residential address, consistent with other documents provided.
Issuance by my local bank, showing relevant details for verification.
I hope this additional document will help expedite the review process. If anyone has insights or experience with submitting similar documents, your advice would be greatly appreciated.
CR_Amazon
Hi there @Seller_OnWYIfdHDtVMy
My name is CR and wanted to hop in here to see if you still needed some assistance. From what I can see on my end, you had a recent performance notification for your to complete virtual identity verification. You can find this in your most recent performance notification. Were you able to go through this process?
If so, it can still take a few days for the results of the virtual identity verification process to be completed.
I'll hang tight here for your reply.
CR_Amazon
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