request to remove 7 Fake Reviews
Dear Amazon Internal Team,
I hope you are well.
I'm writing to report seven fake 1-star reviews on our product that seem aimed at lowering its rating. Over the first 415 days of sales, the product received only four 1-star reviews. However, since May 2024, there has been a sudden spike, with 28 fake reviews. We worked with Brand Support and used the "Report Abuse" button, managing to remove 21 of these reviews, but 7 still remain, and we can't get them removed.
These reviews have caused our product’s rating to drop from 4.7 to 4.5, which significantly impacts our sales and conversion rates. These negative reviews could mislead customers.
Here’s why we believe these reviews are fake:
Review History: In the first 415 days, there were only four 1-star reviews. Since May 2024, 28 fake 1-star reviews appeared suddenly, which doesn’t match our usual customer feedback.
Content of Reviews: The photos in these reviews show products that look new and without defects, while the text complains about quality issues. The content seems suspicious, and we suspect it might be computer-generated, not written by real customers.
Customer Engagement: We tried reaching out to these customers to resolve their issues, but none responded.
Reviewer Accounts: These reviewers have no history of leaving reviews, except for the negative ones on our products.
Previous Attacks: We have experienced similar attacks before. Since May 2024, we’ve managed to remove 21 fake reviews with Brand Support’s help, but 7 are still on the listing.
I have already opened a case with Seller Support (Case ID: 15874153481), but so far, no resolution has been provided.
Please look into this matter urgently and help us remove these reviews, as they could mislead customers and harm our product's performance.
Thank you for your attention to this issue.
request to remove 7 Fake Reviews
Dear Amazon Internal Team,
I hope you are well.
I'm writing to report seven fake 1-star reviews on our product that seem aimed at lowering its rating. Over the first 415 days of sales, the product received only four 1-star reviews. However, since May 2024, there has been a sudden spike, with 28 fake reviews. We worked with Brand Support and used the "Report Abuse" button, managing to remove 21 of these reviews, but 7 still remain, and we can't get them removed.
These reviews have caused our product’s rating to drop from 4.7 to 4.5, which significantly impacts our sales and conversion rates. These negative reviews could mislead customers.
Here’s why we believe these reviews are fake:
Review History: In the first 415 days, there were only four 1-star reviews. Since May 2024, 28 fake 1-star reviews appeared suddenly, which doesn’t match our usual customer feedback.
Content of Reviews: The photos in these reviews show products that look new and without defects, while the text complains about quality issues. The content seems suspicious, and we suspect it might be computer-generated, not written by real customers.
Customer Engagement: We tried reaching out to these customers to resolve their issues, but none responded.
Reviewer Accounts: These reviewers have no history of leaving reviews, except for the negative ones on our products.
Previous Attacks: We have experienced similar attacks before. Since May 2024, we’ve managed to remove 21 fake reviews with Brand Support’s help, but 7 are still on the listing.
I have already opened a case with Seller Support (Case ID: 15874153481), but so far, no resolution has been provided.
Please look into this matter urgently and help us remove these reviews, as they could mislead customers and harm our product's performance.
Thank you for your attention to this issue.
3 replies
Roberto_Amazon
Hello! @Seller_dWj7qFhrZFvLo
Thank you for bringing this matter into our attention and also for providing all the details in the related case.
I have forwarded a detailed request to investigate the remaining reviews. Due to privacy reasons, the outcome of the investigation may not be shared, rest assured that actions will be taken if applicable.
Regards,
Roberto
Seller_ha2WZIUDZ5n1X
Dear Amazon Support,
The link to this thread was provided to me by the creator of the thread and the owner of the brand whose listing was affected.
I was the seller on the listing that is described in this thread. I am an authorized distributor for this brand. All negative reviews described in this thread has been removed by Amazon. Thank you for this.
However, shortly after, my account received a policy warning, claiming I was involved in leaving negative reviews for competitors. I want to make it clear that I have never done this and would never risk my account to harm others. I have already submitted two appeals where I explained that I’m not involved in this activity at all but they are rejected and my account is suspended now.
I can see the connection as the violation was sent a few hours after the reviews were removed. I don't think it's a coincidence. I was in no way involved in any such attack on the listing or other listings of other sellers.
I kindly ask Amazon to look into this issue again and reconsider the warning on my account. I’m committed to following Amazon’s policies and maintaining a fair marketplace.
Thank you for your time and attention to this matter.
Roberto_Amazon
@Seller_ha2WZIUDZ5n1X Hello there! I am sorry you are affected by this issue, I have looked into the details of your account and I don't see any relation with the original poster of this thread, based on your account details please follow the instructions to appeal this suspension.
If you continue to experience issues, please start a new thread and make sure to select the Account Health category.
Regards,
request to remove 7 Fake Reviews
Dear Amazon Internal Team,
I hope you are well.
I'm writing to report seven fake 1-star reviews on our product that seem aimed at lowering its rating. Over the first 415 days of sales, the product received only four 1-star reviews. However, since May 2024, there has been a sudden spike, with 28 fake reviews. We worked with Brand Support and used the "Report Abuse" button, managing to remove 21 of these reviews, but 7 still remain, and we can't get them removed.
These reviews have caused our product’s rating to drop from 4.7 to 4.5, which significantly impacts our sales and conversion rates. These negative reviews could mislead customers.
Here’s why we believe these reviews are fake:
Review History: In the first 415 days, there were only four 1-star reviews. Since May 2024, 28 fake 1-star reviews appeared suddenly, which doesn’t match our usual customer feedback.
Content of Reviews: The photos in these reviews show products that look new and without defects, while the text complains about quality issues. The content seems suspicious, and we suspect it might be computer-generated, not written by real customers.
Customer Engagement: We tried reaching out to these customers to resolve their issues, but none responded.
Reviewer Accounts: These reviewers have no history of leaving reviews, except for the negative ones on our products.
Previous Attacks: We have experienced similar attacks before. Since May 2024, we’ve managed to remove 21 fake reviews with Brand Support’s help, but 7 are still on the listing.
I have already opened a case with Seller Support (Case ID: 15874153481), but so far, no resolution has been provided.
Please look into this matter urgently and help us remove these reviews, as they could mislead customers and harm our product's performance.
Thank you for your attention to this issue.
request to remove 7 Fake Reviews
Dear Amazon Internal Team,
I hope you are well.
I'm writing to report seven fake 1-star reviews on our product that seem aimed at lowering its rating. Over the first 415 days of sales, the product received only four 1-star reviews. However, since May 2024, there has been a sudden spike, with 28 fake reviews. We worked with Brand Support and used the "Report Abuse" button, managing to remove 21 of these reviews, but 7 still remain, and we can't get them removed.
These reviews have caused our product’s rating to drop from 4.7 to 4.5, which significantly impacts our sales and conversion rates. These negative reviews could mislead customers.
Here’s why we believe these reviews are fake:
Review History: In the first 415 days, there were only four 1-star reviews. Since May 2024, 28 fake 1-star reviews appeared suddenly, which doesn’t match our usual customer feedback.
Content of Reviews: The photos in these reviews show products that look new and without defects, while the text complains about quality issues. The content seems suspicious, and we suspect it might be computer-generated, not written by real customers.
Customer Engagement: We tried reaching out to these customers to resolve their issues, but none responded.
Reviewer Accounts: These reviewers have no history of leaving reviews, except for the negative ones on our products.
Previous Attacks: We have experienced similar attacks before. Since May 2024, we’ve managed to remove 21 fake reviews with Brand Support’s help, but 7 are still on the listing.
I have already opened a case with Seller Support (Case ID: 15874153481), but so far, no resolution has been provided.
Please look into this matter urgently and help us remove these reviews, as they could mislead customers and harm our product's performance.
Thank you for your attention to this issue.
request to remove 7 Fake Reviews
Dear Amazon Internal Team,
I hope you are well.
I'm writing to report seven fake 1-star reviews on our product that seem aimed at lowering its rating. Over the first 415 days of sales, the product received only four 1-star reviews. However, since May 2024, there has been a sudden spike, with 28 fake reviews. We worked with Brand Support and used the "Report Abuse" button, managing to remove 21 of these reviews, but 7 still remain, and we can't get them removed.
These reviews have caused our product’s rating to drop from 4.7 to 4.5, which significantly impacts our sales and conversion rates. These negative reviews could mislead customers.
Here’s why we believe these reviews are fake:
Review History: In the first 415 days, there were only four 1-star reviews. Since May 2024, 28 fake 1-star reviews appeared suddenly, which doesn’t match our usual customer feedback.
Content of Reviews: The photos in these reviews show products that look new and without defects, while the text complains about quality issues. The content seems suspicious, and we suspect it might be computer-generated, not written by real customers.
Customer Engagement: We tried reaching out to these customers to resolve their issues, but none responded.
Reviewer Accounts: These reviewers have no history of leaving reviews, except for the negative ones on our products.
Previous Attacks: We have experienced similar attacks before. Since May 2024, we’ve managed to remove 21 fake reviews with Brand Support’s help, but 7 are still on the listing.
I have already opened a case with Seller Support (Case ID: 15874153481), but so far, no resolution has been provided.
Please look into this matter urgently and help us remove these reviews, as they could mislead customers and harm our product's performance.
Thank you for your attention to this issue.
3 replies
3 replies
Roberto_Amazon
Hello! @Seller_dWj7qFhrZFvLo
Thank you for bringing this matter into our attention and also for providing all the details in the related case.
I have forwarded a detailed request to investigate the remaining reviews. Due to privacy reasons, the outcome of the investigation may not be shared, rest assured that actions will be taken if applicable.
Regards,
Roberto
Seller_ha2WZIUDZ5n1X
Dear Amazon Support,
The link to this thread was provided to me by the creator of the thread and the owner of the brand whose listing was affected.
I was the seller on the listing that is described in this thread. I am an authorized distributor for this brand. All negative reviews described in this thread has been removed by Amazon. Thank you for this.
However, shortly after, my account received a policy warning, claiming I was involved in leaving negative reviews for competitors. I want to make it clear that I have never done this and would never risk my account to harm others. I have already submitted two appeals where I explained that I’m not involved in this activity at all but they are rejected and my account is suspended now.
I can see the connection as the violation was sent a few hours after the reviews were removed. I don't think it's a coincidence. I was in no way involved in any such attack on the listing or other listings of other sellers.
I kindly ask Amazon to look into this issue again and reconsider the warning on my account. I’m committed to following Amazon’s policies and maintaining a fair marketplace.
Thank you for your time and attention to this matter.
Roberto_Amazon
@Seller_ha2WZIUDZ5n1X Hello there! I am sorry you are affected by this issue, I have looked into the details of your account and I don't see any relation with the original poster of this thread, based on your account details please follow the instructions to appeal this suspension.
If you continue to experience issues, please start a new thread and make sure to select the Account Health category.
Regards,
Roberto_Amazon
Hello! @Seller_dWj7qFhrZFvLo
Thank you for bringing this matter into our attention and also for providing all the details in the related case.
I have forwarded a detailed request to investigate the remaining reviews. Due to privacy reasons, the outcome of the investigation may not be shared, rest assured that actions will be taken if applicable.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_dWj7qFhrZFvLo
Thank you for bringing this matter into our attention and also for providing all the details in the related case.
I have forwarded a detailed request to investigate the remaining reviews. Due to privacy reasons, the outcome of the investigation may not be shared, rest assured that actions will be taken if applicable.
Regards,
Roberto
Seller_ha2WZIUDZ5n1X
Dear Amazon Support,
The link to this thread was provided to me by the creator of the thread and the owner of the brand whose listing was affected.
I was the seller on the listing that is described in this thread. I am an authorized distributor for this brand. All negative reviews described in this thread has been removed by Amazon. Thank you for this.
However, shortly after, my account received a policy warning, claiming I was involved in leaving negative reviews for competitors. I want to make it clear that I have never done this and would never risk my account to harm others. I have already submitted two appeals where I explained that I’m not involved in this activity at all but they are rejected and my account is suspended now.
I can see the connection as the violation was sent a few hours after the reviews were removed. I don't think it's a coincidence. I was in no way involved in any such attack on the listing or other listings of other sellers.
I kindly ask Amazon to look into this issue again and reconsider the warning on my account. I’m committed to following Amazon’s policies and maintaining a fair marketplace.
Thank you for your time and attention to this matter.
Seller_ha2WZIUDZ5n1X
Dear Amazon Support,
The link to this thread was provided to me by the creator of the thread and the owner of the brand whose listing was affected.
I was the seller on the listing that is described in this thread. I am an authorized distributor for this brand. All negative reviews described in this thread has been removed by Amazon. Thank you for this.
However, shortly after, my account received a policy warning, claiming I was involved in leaving negative reviews for competitors. I want to make it clear that I have never done this and would never risk my account to harm others. I have already submitted two appeals where I explained that I’m not involved in this activity at all but they are rejected and my account is suspended now.
I can see the connection as the violation was sent a few hours after the reviews were removed. I don't think it's a coincidence. I was in no way involved in any such attack on the listing or other listings of other sellers.
I kindly ask Amazon to look into this issue again and reconsider the warning on my account. I’m committed to following Amazon’s policies and maintaining a fair marketplace.
Thank you for your time and attention to this matter.
Roberto_Amazon
@Seller_ha2WZIUDZ5n1X Hello there! I am sorry you are affected by this issue, I have looked into the details of your account and I don't see any relation with the original poster of this thread, based on your account details please follow the instructions to appeal this suspension.
If you continue to experience issues, please start a new thread and make sure to select the Account Health category.
Regards,
Roberto_Amazon
@Seller_ha2WZIUDZ5n1X Hello there! I am sorry you are affected by this issue, I have looked into the details of your account and I don't see any relation with the original poster of this thread, based on your account details please follow the instructions to appeal this suspension.
If you continue to experience issues, please start a new thread and make sure to select the Account Health category.
Regards,
