Countries
Read only
Removal orders is not delivered and returned back to FC, Removal orders are being marked as Undeliverable as the address is outside the carrier service area.
I have created multiple removal orders, but none have been delivered to me. When I checked the tracking details, I noticed that your courier partner, DLV, marked them as undeliverable, stating that my address is outside the carrier's service area. Consequently, the packages were returned to the Fulfillment Center (FC).
This has happened with over 15 removal orders, and I have been charged for all of them. If the orders are not delivered to me, why am I being charged? In the past, Blue Dart successfully delivered all my removal orders, but now DLV seems to be unable to fulfill these shipments, resulting in constant returns to the FC.
When I contacted Amazon Support for assistance they are worst, I received no proper resolution. Instead, the cases were closed with the generic response that "the order status is returned to FC." I am fighting this since more than 2 months now and my inventory is not being sent back to me.
As a seller, this is extremely frustrating and unacceptable. Amazon, why are sellers being charged for undelivered removal orders? Please provide a proper resolution and address this recurring issue.
6 replies
Seller_Je9Ji1pu6t6zQ
We are also facing the same issue - More than 20-30 removal orders are all showing as complete but have actually not been delivered back to us instead returned back to FC! All of these are being handled by Delhivery courier. They are simply marking address out of carrier service area then why are they even picking it up from FC and then returning back after some days - I ahve no idea whether our products are safe in FC or being disposed off or stolen by carrier! This is causing huge losses. Can someone look into this issue asap and fix it
Seller_Je9Ji1pu6t6zQ
Did you receive any proper response or solution to this problem? I have raised a case but absolutely no response from support.
Adam_Amazon_
Hello @Seller_ibcdupl5QodJ5,
Was the issue resolved? what was the latest reply you received?
Adam
Similar Discussions
