Good afternoon,

We sell ASIN B007IAO62I which costs anywhere from $950-$1100 each. This item is a tool. We have a customer who recently bought a new one from us and returned it. When we opened the return we noticed the customer put his old damaged tool in the case and shipped it back. We track all the serial numbers on the tools and the serial number did not match the box that he shipped back to us, nor do we have record of having this serial number. Do we have any course of action? On smaller items we dont worry about it but this customer practically stole a $1000 tool. Customer order: Order Item ID: 95923661587881

Hello fellas,

Does anyone experience this? How can I give invoice within 365 days which actually I bought 2 years ago?

Amazon deactivated my account and want invoice for authentication of a product, which should be within 365 days. I bought the Product firstly 2 years ago and sold out all with is 1.5 years ago. Just 1 return item which sold out 6 months ago. This ASIN have no negative comment or bad reviews. On call I explain all the matter to the corresponding person about invoice that it is 2 year old. I Submit all the things like she said But its rejected twice. I submit Appeal saying that this deactivation comes in error. Still they rejected.

I am frustrated now. What should I do now?

I kindly ask for help from Amazon associates here and from sellers who have had this experience and managed to solve it, because I have already opened some cases and only received standard responses that are ineffective for my problem.

As with many sellers, I have a customer who requested a replacement and never returned the item originally sent to him. The customer paid for 1 item and has 2 in his possession. It has been more than 30 days for the customer to return the item and he never returned it.

The cases I opened for Amazon to charge the customer, they advise me to open a SAFE-T, which is incorrect guidance, since the "Seller needs to be debited to be eligible to file SAFE-T claim".

Please, how can I solve my problem? Is it possible to open an A-to-Z claim against the customer? Does anyone know how to solve this?