Upcharge for large box customer used to return item - Mod help, please!
Customer used a very large box to return our item in. I had to open a Safe T claim for the condition of the item received, which was reimbursed. I also showed pictures and dimensions of the box we received back and stated I calculated that I would be getting an upcharge from UPS in the amount of around $14.65. They would not reimburse me for that, which I understood since I hadn't been upcharged, yet. Well, now I have been and the Safe T Claim team does not seem to understand the issue. I need a credit for this upcharge. Customer was responsible for all return shipping costs on this return.
@SEAmod
Sage T Claim ID: 21492-21300-5046313
6 replies
Danny_Amazon
Hello @Seller_qa3jEvxx9StPs- and thanks for highlighting this correction charge from the carrier here on the Amazon seller forums.
Per our guidance on carrier shipping correction charges, "Shipping-correction charges may be applied if the package that the item is returned in is larger or smaller than reported on the shipment. Customers may package their returned product differently than how the products were received. It is important to provide clear assembly and disassembly instructions to help avoid carrier charges."
You may also wish to review the surcharges applied by carrier via this page on shipping costs for seller fulfilled returns, specific to UPS returns, as I see the return shipping was completed through their service.
For support related to UPS shipping charges and adjustments, contact Selling Partner Support. For more information, go to Guidelines for contacting Selling Partner Support.
Thank you,
Danny
